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Dispute System Design
Preventing, Managing, and Resolving Conflict
Lisa Blomgren Amsler (Author), Janet Martinez (Author), Stephanie E. Smith (Author)
9780804771764
Hardback, published 2 June 2020
536 pages, 25 tables, 25 figures
25.4 x 17.8 x 3.2 cm, 1.057 kg
"Dispute System Design is a significant and comprehensive introduction to creating dispute processes that are fair and effective in a variety of environments. With its clear analytic focus on design, practice, and ethics, this book should be of great use in professional settings from law, business, and public policy to social work, education, and international relations."—Carrie Menkel-Meadow, University of California, Irvine
Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disputes. Drawing on decades of expertise as instructors and consultants, the authors show how dispute systems design can be used within all types of organizations, including business firms, nonprofit organizations, and international and transnational bodies. This book has two parts: the first teaches readers the foundations of Dispute System Design (DSD), describing bedrock concepts, and case chapters exploring DSD across a range of experiences, including public and community justice, conflict within and beyond organizations, international and comparative systems, and multi-jurisdictional and complex systems. This book is intended for anyone who is interested in the theory or practice of DSD, who uses or wants to understand mediation, arbitration, court trial, or other dispute resolution processes, or who designs or improves existing processes and systems.
Introduction
1. What Is Dispute System Design?
2. Analytic Framework for Dispute System Design
3. System Building Blocks: Processes for Preventing, Managing, and Resolving Conflict
4. System Design Practice
5. Accountability: Evaluating Dispute System Design
6. Ethics in System Design
7. Court Programs
8. Claims Facilities
9. Communities and Justice
10. Labor Relations: The Birthplace of Dispute System Design
11. Managing Conflict in Employment
12. Arbitration in Consumer and Employment Designs
13. Commercial Disputes
14. Consumer Disputes
15. Transitional Justice
16. International Dispute Resolution
17. Collaborative Governance and Dispute System Design
18. Designing Dispute Systems for the Environment
Conclusion