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Dialogue, Skill and Tacit Knowledge
Bo Goranzon (Edited by), Richard Ennals (Edited by), Maria Hammeron (Edited by)
9780470019214, Wiley
Hardback, published 4 November 2005
368 pages
23.7 x 15.9 x 2.6 cm, 0.68 kg
Everyone in an organization, from cleaner to CEO, has expert knowledge. Yet only a fraction of it can be codified and expressed explicitly as facts and rules. A little more is visible implicitly as accepted procedures, but even this is only the beginning. Submerged beneath the explicit and implicit levels is a vast iceberg of tacit knowledge that cannot be reliably accessed by traditional analytical approaches. And yet, without it, organizational learning means little. Interweaving theory with practical guidance, this book looks at the importance of tacit knowledge and shows how it is now being put in motion through groundbreaking analogical thinking methods. Chief among these is the Dialogue Seminar, developed by the editors, in which learning is seen as arising from encounters with differences. There can be no consensus on the value of corporate knowledge until what is meant by that knowledge is discussed and defined. Based on two decades of research and a host of practical cases, this book offers a way forward. "Göranzon argues that the question of whether machines can think is not the right question to ask. The more important question, he believes, is the impact of automation on work and human skills, and he is looking for a way of describing skills that allows us to discuss this question." "A Swedish initiave to rethink the relationship between learning and work."
—Janet Vaux, New Scientist
—Rolf Hughes, The Times Higher Education
List of Contributors ix Introduction 1 Part 1 Dialogue and Skill 7 Chapter 1 The Practice of the Use of Computers: A Paradoxical Encounter between Different Traditions of Knowledge 9 Chapter 2 Writing as a Method of Reflection 22 Chapter 3 The Dialogue Seminar as a Foundation for Research on Skill 46 Chapter 4 The Methodology of the Dialogue Seminar 57 Part 2 Theatre and Work 67 Chapter 5 A Dwelling Place for Past and Living Voices, Passions and Characters 69 Chapter 6 Theatre and Knowledge 73 Part 3 Case Studies 85 Chapter 7 Dialogue Seminar as a Tool: Experience from Combitech Systems 87 Chapter 8 Maximum Complexity 110 Chapter 9 Better Systems Engineering with Dialogue 135 Chapter 10 Some Aspects of Military Practices and Officers’ Professional Skills 152 Chapter 11 Science and Art 175 Part 4 Dialogue Seminar As Reflective Practice 187 Chapter 12 Tacit Knowledge and Risks 189 Chapter 13 Skill, Storytelling and Language: on Reflection as a Method 203 Chapter 14 Reading and Writing as Performing Arts: at Work 216 Chapter 15 Knowledge and Reflective Practice 229 Chapter 16 Dialogue, Depth, and Life Inside Responsive Orders: From External Observation to Participatory Understanding 243 Part 5 Tacit Knowledge and Literature 267 Chapter 17 Rule Following, Intransitive Understanding and Tacit Knowledge: An Investigation of the Wittgensteinian Concept of Practice as Regards Tacit Knowing 269 Chapter 18 Henrik Ibsen: Why We Need Him More Than Ever 295 Part 6 Conclusions 305 Chapter 19 Theatre and Workplace Actors 307 Chapter 20 Training in Analogical Thinking: The Dialogue Seminar Method in Basic Education, Further Education and Graduate Studies 320 Index 334
Richard Ennals
Bo Göranzon
Maria Hammarén
Adrian Ratkic
Bo Göranzon and Maria Hammarén
Erland Josephson
Allan Janik
Niclas Fock
Christer Hoberg
Göran Backlund and Jan Sjunnesson
Peter Tillberg
Karl Dunér, Lucas Ekeroth and Mats Hanson
Bo Göranzon
Maria Hammarén
Øyvind Pålshaugen
Kjell S. Johannessen
John Shotter
Kjell S. Johannessen
Allan Janik
Richard Ennals
Bo Göranzon, Maria Hammarén, Adrian Ratkic
Subject Areas: Business & management [KJ]
