Freshly Printed - allow 7 days lead
Couldn't load pickup availability
Dialogue Mapping
Building Shared Understanding of Wicked Problems
Jeffrey Conklin (Author)
9780470017685, Wiley
Paperback / softback, published 18 November 2005
272 pages
23 x 15.3 x 1.6 cm, 0.425 kg
In contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.
Preface ix Part I 1 Part II 85 Part III 147 Appendix 227
Acknowledgements xxi
Chapter 1 Wicked Problems and Social Complexity 3
Chapter 2 Building Shared Understanding 41
Chapter 3 The Dialogue Mapping Experience 67
Chapter 4 IBIS: A Tool for All Reasons 87
Chapter 5 The Dialogue Mapping Listening Cycle 123
Chapter 6 Question Types 149
Chapter 7 Three Moves of Discourse 167
Chapter 8 Limits of Dialogue Mapping 185
Chapter 9 Decisions, Decisions 203
References 229
Index 233
Subject Areas: Business & management [KJ]
