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Developing Your Conflict Competence
A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Craig E. Runde (Author), Tim A. Flanagan (Author)
9780470505465, Wiley
Hardback, published 12 March 2010
288 pages
23.9 x 20.3 x 3.1 cm, 0.703 kg
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. "A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration." "Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!" "I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
Preface: What’s a Hands-On Guide and Why Should I Be Interested? ix 1 Introduction 1 2 Cognitive Aspects of Conflict 11 3 The Emotional Side of Conflict 33 4 Engaging Conflict Constructively 71 5 Team Conflict Competence 139 6 Organizational Conflict Competence 215 Resources 243 References 249 The Authors 253 Index 255 About the Center for Creative Leadership 267
Subject Areas: Business & management [KJ]
