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Creating a Mentoring Culture
The Organization's Guide
Lois J. Zachary (Author)
9780787964016, Wiley
Paperback / softback, published 20 May 2005
336 pages
27.9 x 21.6 x 1.8 cm, 0.785 kg
In order to succeed in today’s competitive environment, corporate and nonprofit institutions must create a workplace climate that encourages employees to continue to learn and grow. From the author of the best-selling The Mentor’s Guide comes the next-step mentoring resource to ensure personnel at all levels of an organization will teach and learn from each other. Written for anyone who wants to embed mentoring within their organization, Creating a Mentoring Culture is filled with step-by-step guidance, practical advice, engaging stories, and includes a wealth of reproducible forms and tools.
Exercises xiii Part 1 Taking Stock: Mentoring's Foundation What Is Mentoring, Anyway? 3 1 Mentoring, Embedded in the Culture 7 2 Connecting Culture and Mentoring 15 3 Planning Implementation 31 Part 2 Moving Forward: Mentoring at Work The Hallmarks of Mentoring 52 4 Infrastructure 57 5 Alignment 78 6 Accountability 108 7 Communication 137 8 Value and Visibility 162 9 Demand 178 10 Multiple Mentoring Opportunities 188 11 Education and Training 218 12 Safety Nets 248 Appendix One: Mentoring Culture Audit 266
Exhibits and Figures xv
Foreword xvii
Preface xxi
Acknowledgments xxvii
About the Author xxix
Does Mentoring Add Value to the Organization? 4
How Do We Start? 5
The Importance of Embedding Mentoring in the Culture 8
An Ideal Scenario 9
Phases of a Mentoring Relationship 13
Embedding Mentoring: Reflection on Practice 14
Grounding the Work 15
Identifying Cultural Anchors 22
Deciding to Move Forward 28
Where Do You Want to Be? Aligning Organizational and Mentoring Goals 29
Connecting Culture and Mentoring: Reflection on Practice 29
Readiness, Opportunity, and Support: A Model for Change 32
People and the Plan 34
The Process of Implementation 41
Planning Implementation: Reflection on Practice 49
Moving Mentoring Forward 54
Mentoring Infrastructure Components 58
Infrastructure: Reflection on Practice 74
Concepts and Challenges 79
Characteristics of Alignment 80
eople: Powering Mentoring 85
Process Components of Alignment 89
Alignment: Reflection on Practice 105
The Concept of Accountability 109
Setting Goals 110
Clarifying Expectations 115
Defining Roles and Responsibilities 116
Monitoring Progress and Measuring Results 121
Gathering Feedback 129
Formulating Action Goals 133
Accountability: Reflection on Practice 133
Challenges of Communication 137
Communication Criteria 139
Benefits of Communication 140
Components of Communication 145
Communication: Reflection on Practice 157
Identifying the Value 162
Showing Support Through Visibility 164
Practices That Stimulate Value and Visibility 166
Value and Visibility: Reflection on Practice 176
Creating Demand in a Mentoring Culture 178
Impact and Indications of Demand 180
What Factors Prevent Demand from Flourishing? 182
How Do Mentoring Hallmarks Contribute to Demand? 184
Demand: Reflection on Practice 186
Planning the Opportunity 188
Types of Mentoring Relationships 192
From Opportunity to Planning 210
Multiple Mentoring Opportunities: Reflection on Practice 213
Developing a Big-Picture Perspective 219
Key Factors at Work 219
Evaluating Your Key Factors 227
Anatomy of a Training Experience 233
Strategies for Success 242
Education and Training: Reflection on Practice 246
Relying on the Net 248
Proactive Approaches to Obstacles 250
Reactive Approaches to Obstacles 253
Gaps in the Net 258
Safety Nets: Reflection on Practice 258
Epilogue: Moving on: Mentoring and the Future 261
From Seed to Blossom 262
From Blossom to Fruit 262
Cultural Integration: A Caveat 263
Reflection Is the Practice 265
Appendix Two: Digging Deeper 273
References 286
Index 293
Credits 299
How to Use the CD-ROM 303
Subject Areas: Business & management [KJ]
