Contact US! Trainer's Manual
Call Center English Skills

CONTACT US develops high-end professional English language communication skills for the BPO industry.

Jane Lockwood (Author), Hayley McCarthy (Author)

9780521178587, Cambridge University Press

Paperback, published 21 June 2010

64 pages
29.8 x 21 x 0.1 cm, 0.19 kg

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

Subject Areas: ELT: English for technical & scientific purposes [EST]