Contact Us! Coursebook with Audio CD
Call Center English Skills

CONTACT US develops high-end professional English language communication skills for the BPO industry.

Jane Lockwood (Author), Hayley McCarthy (Author)

9780521124737, Cambridge University Press

, published 10 November 2009

136 pages
29.9 x 21.1 x 0.6 cm, 0.43 kg

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Subject Areas: ELT: English for technical & scientific purposes [EST], ELT: listening skills [ELXG]