Consumer Financial Dispute Resolution in a Comparative Context
Principles, Systems and Practice

Shahla F. Ali presents comparative empirical research about the design of consumer financial dispute resolution mechanisms in Asia, America and Europe.

Shahla F. Ali (Author)

9781107028715, Cambridge University Press

Hardback, published 14 March 2013

279 pages, 8 b/w illus. 7 tables
23.5 x 15.5 x 1.9 cm, 0.54 kg

'Anyone interested in the intersection of consumers, monetary disputes with financial institutions, and turbulent financial markets must read this book. It provides an articulate and thoughtful comparison of processes, from mediation and conciliation to ombudsmen, arbitration and litigation, taking us around the world to the UK, Australia, Japan, the US, China, Singapore and Hong Kong to look at differing systems of dispute resolution.' Lela P. Love, Director, Kukin Program for Conflict Resolution and the Cardozo Mediation Clinic, Benjamin N. Cardozo School of Law, New York

Nearly all major global financial centres have developed systems of consumer financial dispute resolution. Such systems aim to assist parties to resolve a growing number of monetary disputes with financial institutions. How governments and self-regulatory organizations design and administer financial dispute resolution mechanisms in the context of increasingly turbulent financial markets is a new area for research and practice. Consumer Financial Dispute Resolution in a Comparative Context presents comparative research about the development and design of these mechanisms in East Asia, North America and Europe. Using a comparative methodology and drawing on empirical findings from a multi-jurisdictional survey, Shahla F. Ali examines the emergence of global principles that influence the design of financial dispute resolution models, considers the structural variations between the ombuds and arbitration systems, and offers practical proposals for reform.

Introduction
Part I. Principles: 1. Principles of consumer financial dispute resolution in a global context
Part II. Ombuds Systems: 2. Financial dispute resolution in the United Kingdom
3. Financial dispute resolution in Australia
4. Financial dispute resolution in Japan
Part III. Arbitration Systems: 5. Financial dispute resolution in the United States
6. Financial dispute resolution in Singapore
7. Financial dispute resolution in Hong Kong
8. Emerging systems: financial dispute resolution in China
Part IV. Practice: 9. Synthesizing lessons learned and policy recommendations
Conclusion: the way forward.

Subject Areas: Financial law [LNP], Civil procedure, litigation & dispute resolution [LNAC], Comparative law [LAM], Law [L]