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Communication Skills For Dummies, UK Edition

Elizabeth Kuhnke (Author)

9781118401248, Wiley

Paperback / softback, published 23 November 2012

272 pages
21.3 x 14 x 2.3 cm, 0.249 kg

The key to perfecting your communication strategy

Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation.

Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without!

  • Get ahead in the workplace
  • Use effective communication skills to secure that new job offer
  • Convince friends and family to support you on a new venture

Utilising a core of simple skills, Communication Skills For Dummies will help you shine—in no time!

Introduction 1

Part I: Honing Your Communication Skills 7

Chapter 1: Grasping the Finer Points of Great Communication 9

Chapter 2: Knowing What You Want to Achieve 27

Chapter 3: Valuing Different Communication Styles 43

Part II: Being Receptive to Others 55

Chapter 4: Listening Actively for Total Understanding 57

Chapter 5: Establishing Rapport for Effective Communication 71

Part III: Putting Your Mind and Body into Your Message 89

Chapter 6: Choosing the Right Attitude 91

Chapter 7: Speaking with Clarity 109

Chapter 8: Conveying Messages through Movements 127

Part IV: Managing Communication Challenges 143

Chapter 9: Getting Yourself Out of Sticky Situations 145

Chapter 10: Negotiating with Finesse 159

Chapter 11: Communicating Across Cultures 171

Part V: Communicating Across Distances 185

Chapter 12: Communicating Successfully through Technology 187

Chapter 13: Communicating over the Phone 203

Chapter 14: Putting Pen to Paper for Positive Effect 213

Part VI: The Part of Tens 225

Chapter 15: Ten Top Tips for Speaking Face to Face 227

Chapter 16: Ten Essential Tips for Effective Communication 235

Index 243

Subject Areas: Electronics & communications engineering [TJ]
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