Communication Skills for Business Professionals

With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

Celeste Lawson (Author), Robert Gill (Author), Angela Feekery (Author), Mieke Witsel (Author), Michael Lewis (Author), Philip Cenere (Author)

9781108594417, Cambridge University Press

Multiple-component retail product, published 12 June 2019

488 pages, 125 colour illus. 23 tables
25.5 x 19 x 2.3 cm, 1.11 kg

Communication Skills for Business Professionals, second edition, is a student-friendly introduction to effective communication in the workplace. Engagingly written, the text covers foundational topics such as audience, influence, channels, conflict and persuasion, before investigating more complex areas such as intercultural communication, virtual communication, researching in the era of 'fake news' and strategies for successful written communication. Taking a broad and current approach to concepts of communication and workplaces, Communication Skills for Business Professionals explores situations from virtual meetings between indie creatives, to speeches given by politicians, while still covering more traditional forms of professional communication, such as pitching to boards and memos. New pedagogical features such as skill builder class activities, margin definitions and links to online content make this book indispensable for teachers and students of communications alike.

Part I. Understanding Communication: 1. Introduction: communication in organisations
2. Organisations: structure and culture
3. Communication as a process
4. Understanding the audience
5. Persuasion, negotiation and conflict management
6. Working collaboratively
7. Intercultural communication
Part II. Communicating In Organisations: 8. Communicating as business professionals
9. Engaging with information and research
10. Business correspondence: short form
11. Writing strategies for the business professional
12. Communicating in a web-based world
13. Oral communication
14. Meetings: in-person and online.

Subject Areas: Business communication & presentation [KJP], Business & management [KJ], Economics, finance, business & management [K]