Communication
Leading 08.08

Roger Cartwright (Author)

9781841123646, Wiley

Paperback / softback, published 13 December 2001

120 pages
17.4 x 12.4 x 1 cm, 0.113 kg

Fast track route to mastering all aspects of successfulcommunication

Covers the key areas of communication, from knowing your audienceto understanding body language, and from building networks ofcontacts to using stories

Examples and lessons from benchmark businesses, including AmericanExpress and The Body Shop and ideas from the smartest thinkers,including Naomi Klein, Richard Lewis and Frances Cairncross

Includes a glossary of key concepts and a comprehensive resourcesguide

Roger Cartwright is a consultant and author specializing inorganizational behaviour, management, customer care and tourism. Heis the author of over 20 books and has been responsible for theimplementation of management development programs run in the US,Europe and India.

Introduction to Express Exec

Introduction to Communication

What is Communication?

The Evolution of Communication

The E-Dimension of Communication

The Global Dimension of Communication

The State of the Art in Communication

In Practice: Communication Success Stories

Key Communication Concepts and Thinkers

Communication Resources

Ten Steps to Making Communication Work

Frequently Asked Questions (FAQs)

Index

Subject Areas: Business & management [KJ]