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Communicating with Today's Patient
Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
"This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners." "This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment." "Having spent the last thirty years defAnding physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician." "Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance." "The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!" "This handbook breaks through the friction and fog in so much health mis-communication. . . . The book gives us tools, good tips, and common sense. Desmond and Copeland don't waste your time, but alert you to listening skills, the vocal cues, the body language of the patient." "As a resource, this book can be used time and again for doctors who struggle with the many challenges that prevent connecting with a patient, and in turn impede the healing process."
—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School
—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA
—Maurice J. Garvey, J.D., defense malpractice attorney
—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare
—Margaret G. McMahon, training manager, CIGNA University
—Brent Baker, dean and professor of communication, Boston University
—Marilyn K. Yager, executive director, The Kenneth B. Schwartz Center
Joanne Desmond (Author), Lanny R. Copeland (Author)
9780787947972, Wiley
Paperback / softback, published 6 October 2000
288 pages
23 x 16.3 x 2.2 cm, 0.411 kg
Drawing on the author's wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.
Foreword: Bruce Dan, M.D.
Preface.
Acknowledgments.
Ten Reasons You Need To Read This Book.
Tips To Keep New Patients and Build Your Practice.
Patient Personalities and How They Affect Your Practice.
Louder Than Words: What Your Body Language Says To Patients.
Listening Techniques For Faster, More Accurate Diagnoses.
Giving Clearer Explanations Generally.
Communicating About Medications.
Effectively Interacting With the Patient's Family.
Communicating Across Borders and Language Barriers.
Shining Up Your Professional Image.
CME Information and Tests.
Bibliography and References.
Recommended Readings.
Index.
Subject Areas: Medicine: general issues [MB]
