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Collaborative Process Improvement
With Examples from the Software World
Celeste Labrunda Yeakley (Author), Jeffrey D. Fiebrich (Author)
9780470084601, Wiley
Paperback / softback, published 5 April 2007
200 pages, Tables: 12 B&W, 0 Color
25.2 x 18 x 1 cm, 0.347 kg
"..perfectly suitable for an audience with no or little previous knowledge…experienced readers can also find…reading it worthwhile." (Computing Reviews.com, June 22, 2007)
This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.
List of Figures. Preface. How to Read This Book. Introduction. Special Thanks and Acknowledgments. Chapter 1. Your World-Understanding Your Situation and Preparing First Steps. Chapter 2. Welcome to the World-Establishing Advocates and Champions. Chapter 3. Drawing Your Map-Initiating your CPI Program. Chapter 4. World Vision-Training the Organization. Chapter 5. World Views-Addressing the Capital Q. Chapter 6. Around the World-Acknowledging Cultural Diversity. Chapter 7. Move Your World-Managing Change. Chapter 8. Rock Your World-Encouraging Process Perpetual Motion. Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus. Chapter 10. World Climate-Checking for Vital Signs. Chapter 11. World Health-Evaluating Progress. Chapter 12. World News-Rewarding and Recognizing Work. Chapter 13. Modern World-Building Meaningful Quality Pictures. Chapter 14. One World-Uniting Your Change Maps with the New World View. Definitions. Acronyms. References and Resources. Index.
Subject Areas: Electronics & communications engineering [TJ]
