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Calling All Heroes
Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater Impact
"Zonker has cracked the code on human-centered fundraising, showing us how to build bridges instead of walls, creating a movement where everyone—donors, communities, staff, and beneficiaries—becomes a hero in the same story. This is a manifesto for transforming philanthropy from a transactional exchange into a collaborative force for lasting change." “As we strive to meet fundraising goals while navigating political pressures, budget cuts, donor expectations, and growing community needs, it’s easy to lose sight of the humanity at the core of our work. Tammy reminds us of what’s possible when we center both donors and communities - not as competing priorities, but as partners in change. This book is a timely guide as we embrace our movement forward during this challenging, but pivotal moment in our sector.” “In a time when generosity demands innovation and radical connection, Calling All Heroes charts a courageous path forward. Tammy Zonker bridges tradition and transformation - inviting fundraisers to embrace equity, elevate community, and lead with both heart and intelligence in an AI-powered era.” "Tammy Zonker offers the rare blend of heart, strategy, and moral clarity that today's nonprofit sector desperately needs. Calling All Heroes doesn't just bridge donor- and community-centered fundraising, it forges a new path that honors both relationships and justice. This book belongs on the desk of every nonprofit leader ready to transform intention into equitable impact." “Calling All Heroes is exactly what our fundraising community needs right now. Tammy Zonker offers an empathetic and thoughtful guide to moving past the binary thinking that surrounds the typical donor-centric vs. community-centric dialogue. She skillfully balances donor relationships with community impact, encouraging us to approach our work with deeper curiosity, humility, and collaboration. If you’re committed to a more ethical, inclusive, and effective philanthropy, this book will feel like an empowering and timely resource.” "Driving fundraising growth requires a unique personal blend of two values, which one must master simultaneously – idealism and pragmatism. Tammy blends these exquisitely in this book and moves beyond the emotions about donor and community centred-fundraising from the various lobbies, to systematically show how these two philosophies can be successfully blended for the common good. This book takes abstract concepts and turns them into specific, measurable actions. Well done Tammy!” “In these especially challenging times for fundraisers and changemakers globally, Tammy Zonker’s new tour de force book, Calling All Heroes has effectively created a new paradigm of Human-Centered Fundraising. By bringing together, for the first time, the very best of Ken Burnett’s donor-centered Relationship Fundraising with community-centered fundraising, Tammy has developed a manifesto with a powerful call to action for the nonprofit sector, if it wants to not only survive but to grow. This must-read book draws on our rich fundraising journey, highlights impactful case studies, and identifies the opportunities and potential pitfalls along the way, whilst providing a clear roadmap for those fundraising heroes ready to make the next big positive change in fundraising. Be human, be that change!” "Tammy Zonker’s Calling All Heroes is the rallying cry our sector needs. She brilliantly bridges donor-centered and community-centered approaches into a powerful, human-centered model that prioritizes empathy, equity, and collaboration. As a fellow fundraiser and changemaker, I fully endorse her message and believe this book will reshape how we think about impact." “Tammy Zonker reminds us that the real magic of fundraising happens when we stop taking sides and start taking responsibility. We don’t need more jargon or judgment — we need frameworks that help us think clearly and actcourageously. Tammy delivers exactly that. Calling All Heroes is wise, generous, and exactly what the sector needs rightnow.” “Tammy Zonker has nailed it. In a fundraising world divided between “community based” and “donor centred” fundraising Zonker finds the middle ground in a new paradigm she labels “human-centred” fundraising. Her value-driven approach and her extensive lived-experience give rise to practical suggestions and specific actions to prepare the reader to thrive in a world of continuous disruption. He writing explodes with Zonker’s passion for her craft and the practice of philanthropy. Zonker’s profound love for the social impact sector, the people who serve in it, and those served by it shines through in every chapter.” “A compelling vision for our time. With passion, insight and wisdom, Tammy Zonker reveals a transformative path that will make a positive difference to non-profits, our communities and our future. If you want meaningful change, buy this book. Read it. Follow the advice. And watch your community be transformed for the better.” “Community-centered (born circa 2019) OR donor-centered fundraising (adopted as a communications tactic in 1993)? Which is best for your nonprofit? Good news. Turns out: community- and donor-centered fundraising are fully compatible, now that we have some proof. Your charity can act equitably and ethically in its community role ... while keeping your fundraising on boil. Expert Tammy Zonker lays out the principles in her fast, up-to-the-minute new book, Calling All Heroes.”
—Seth Godin, Author, This is Marketing
—Maia McGill, Founder, Inclusive Philanthropy Institute
—Nathan Chappell, MBA, MNA, CFRE, AIGP, Author of The Generosity Crisis: The Case for Radical Connection to Solve Humanity’s Greatest Challenges and Nonprofit AI: A Comprehensive Guide to Implementing Artificial Intelligence for Social Good
—Cherian Koshy, CFRE, CAP, VP of Kindsight & AFP Global Board Member
—Mallory Erickson, Creator of Practivated and Power Partners Formula™ , Author of What the Fundraising - Embracing and Enabling the People Behind the Purpose
—Alan Clayton, Chair at Revolutionise International and Author of Great Fundraising Organizations
—Daryl Upsall FCIOF, President — Daryl Upsall International
—Ken Miller, CFRE, Author, Speaker, and Consultant
—T. Clay Buck, CFRE, Founder & Principal, Next River Fundraising Strategies
—Tony Myers, CEO, Leaders of Tomorrow Canada Foundation, Edmonton / Calgary, Canada
—Harvey McKinnon, President, Harvey McKinnon Associates and Co-author of The Power of Giving: How Giving Back Enriches Us All and author of The Healthy Nonprofit, How to Create Lifelong Donors Through Monthly Giving, Hidden Gold, and The 11 Questions Every Donor Asks
—Tom Ahern, Award-winning copywriter and author. The New York Times called Tom Ahern, "One of the country's most sought-after creators of fund-raising messages."
Tammy Zonker (Author)
9781394338597, Wiley
Hardback, published 17 November 2025
272 pages
22.9 x 15.2 x 3.3 cm, 0.476 kg
Transform your nonprofit's approach to fundraising with the power of human-centered strategies In Calling All Heroes: Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater Impact, author Tammy Zonker delivers a compelling discussion about the crossroads at which the nonprofit sector finds itself. Here, traditional fundraising approaches are no longer sufficient to tackle the complex challenges of nonprofit organizations and the communities they serve. This book helps fundraisers, nonprofit leaders, and advocates find common ground by uniting around shared values and focusing on human-centered practices that empower communities and build genuine connections. The value of Calling All Heroes lies in its unique mix of donor-centered and community-centered models. It offers practical guidance to enhance nonprofit impact through genuine relationship-building. By embracing these strategies, readers can work towards a future where every mission is fully funded, and communities thrive. Inside the book: Calling All Heroes is an essential read for fundraisers, nonprofit and community leaders, volunteers, and advocates who are eager to make a real difference. By leveraging a human-centered approach, this book equips readers with the inspiration and strategies needed to transform their communities for the better.
Foreword ix Introduction xi PART I Foundations and Evolution of Fundraising 1 Chapter 1 The Evolution of Fundraising: How We Got Here 3 Chapter 2 Navigating Donor-Centered Fundraising: Principles, Challenges, and Ethical Considerations 15 Chapter 3 Community-Centered Fundraising: Reimagining Philanthropy for Equity and Justice 31 Chapter 4 The Need for a New Approach: Human-Centered Fundraising 51 PART II Human-Centered Fundraising in Practice 67 Chapter 5 Assembling the Heroes: Building a Diverse Fundraising Team 69 Chapter 6 The League of Heroes Paradigm: Unity in Diversity 89 Chapter 7 Crafting the Narrative: Storytelling in Human-Centered Fundraising 113 Chapter 8 Navigating Power Dynamics in Human-Centered Fundraising 131 Chapter 9 The Hero’s Journey: Implementing the Human-Centered Model 141 Chapter 10 AI: The Responsible and Beneficial Sidekick in Human-Centered Fundraising 165 PART III Challenges, Measurement, and the Future 189 Chapter 11 Navigating the Challenges: Overcoming Resistance to Change 191 Chapter 12 Measuring Impact: Metrics for a New Era of Fundraising 203 Chapter 13 The Future of Fundraising: Trends and Predictions 221 References 241 Bibliography 243 Acknowledgments 245 About the Author 247 Index 249
Subject Areas: Business & management [KJ]
