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Business Process Outsourcing
The Competitive Advantage
Rick L. Click (Author), Thomas N. Duening (Author)
9780471655770, Wiley
Hardback, published 9 November 2004
256 pages, Charts: 3 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Tables: 28 B&W, 0 Color; Graphs: 1 B&W, 0 Color
23.2 x 16.2 x 2.3 cm, 0.481 kg
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
Foreword. Preface. Acknowledgments. PART ONE: BPO Overview. CHAPTER 1: What Is So Revolutionary about BPO? CHAPTER 2: Who Is Using BPO and How? PART TWO: To BPO or Not to BPO? CHAPTER 3: Identify and Select the BPO Opportunity. CHAPTER 4: Identify and Manage the Costs of BPO. PART THREE: BPO Vendor Selection. CHAPTER 5: Identify and Select a BPO Vendor. CHAPTER 6: BPO Contracts. PART FOUR: Executing an Outsourcing Project. CHAPTER 7: Managing the BPO Transition. CHAPTER 8: Managing the Buyer–Vendor Relationship. CHAPTER 9: Infrastructure Considerations and Challenges. CHAPTER 10: Business Risks and Mitigation Strategies. PART FIVE: The Future of BPO. CHAPTER 11: Future Potential for BPO. Endnotes. Index.
Subject Areas: Business & management [KJ]
