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Branch Tomorrow
Brett King (Author), Bruno Diniz (Contributions by), Jim Marous (Contributions by), Efi Pylarinou (Contributions by), Paolo Sironi (Contributions by), Richard Turrin (Contributions by)
9781394441389, Wiley
Paperback / softback, published 30 April 2026
224 pages
22.6 x 15 x 1.8 cm, 0.249 kg
BRANCH TOMORROW is a wake-up call to an industry stuck in the past. For decades, branches were the heart of banking. Not anymore. The pandemic proved that customers can bank just fine without them—and many now prefer it. This book shows why digital-first isn't a trend. It's the future. Forget nostalgia. This is about survival. Backed by global data and sharp market insights, the authors lay out what it takes to stay relevant—from rethinking branches to embracing AI, mobile wallets, crypto, and beyond. If you're still planning your strategy around foot traffic, you're already behind. Written by Brett King, the thought leader in digital financial services, this book also features contributions from experts in various regions, from China to Latin America. With multiple bestsellers and awards to his name, King brings clarity, credibility, and vision to one of the most pressing transformations in financial services today.
Preface Where it all began 7 Introduction Peak Branch: Where do branches go from here? 11 Chapter 1 The uncertain future of US bank branches 31 Chapter 2 Canadians go digital 55 Chapter 3 EU branches approach half their peak 61 Chapter 4 Continuous decline in the British Isles 83 Chapter 5 Branch decline Down Under: Cash just isn’t King anymore 95 Chapter 6 China: A tale of two nations 109 Chapter 7 India sticks with branches but digital isn’t far behind 121 Chapter 8 Latin America: Brazil and Mexico set the tone for LatAm branch futures 129 Chapter 9 Functionally cashless 145 Chapter 10 The fastest-growing FIs are all digital 157 Chapter 11 Reliance on branches has slowed innovation 165 Chapter 12 Why branches will never be the center of banking again 183 Notes 203 About the Author 213 Index 215
Subject Areas: Business & management [KJ]
