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Benchmarking in Construction
Steven McCabe (Author)
9780632055647, Wiley
Paperback / softback, published 26 March 2001
308 pages
25 x 20 x 1.5 cm, 0.51 kg
'This authoritative, comprehensive and admirably readable book is well timed . All those involved in planning, managing and executing construction projects should make a point of reading and absorbing its wealth of background and practical advice.'
Gareth Thomas, Construction Productivity Network
This is the first post-Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry. Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clients' demands for best value. Contracts are increasingly being awarded only to contractors who can demonstrate the lean construction practices that come with benchmarking. This authoritative and accessible book: * clarifies the thinking behind benchmarking and why firms must now adopt it *shows how to set up effective benchmarking *explains the theoretical background and offers clear, practical guidance *demonstrates best practice though reference to case studies. There are nine case studies describing the use of KPIs and the application of the EFQM excellence model - including contributions from Morrison and John Mowlem The author Steve McCabe is senior lecturer in the School of Property and Construction at the University of Central England in Birmingham. He has conducted extensive research in quality improvement techniques and benchmarking and has wide experience in industry with a number of contractors and within the local authority sector.
Foreword by Gareth Thomas, Construction Productivity Network
Introduction
Getting to grips with the concepts
What is TQM and its importance to benchmarking
Facilitating a change in organisational culture
The use of critical success factors, processes and systems in benchmarking
Benchmarking customer satisfaction
How to become world class - the importance of models for achieving excellence
Moving from theory to practice - case studies of benchmarking and best practice including contributions from: AMEC, Mowlem, Hilton Hotel Group, Kaverner, Amey, Barhale and Miller Civil Engineering
Subject Areas: Civil engineering, surveying & building [TN]
