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Bedside Manners
Play and Workbook
Suzanne Gordon (Author), Lisa Hayes (Author), Scott Reeves (Author), Lucian L. Leape (Foreword by)
9780801478925
Paperback / softback, published 15 November 2013
112 pages
25.4 x 20.3 x 0.9 cm, 0.454 kg
While many health care professionals lament the poor communication between doctors and nurses who jointly care for patients, the path to improve this remains unclear. In Bedside Manners, journalist, author, and visiting professor at the University School of Nursing Suzanne Gordon came up with a novel idea: use theater to tackle the intricacies of doctor-nurse relationships—where they succeed, where they fail, and where there are better solutions.
In recent years, there has been growing awareness of the need for interprofessional cooperation in healthcare. Countless studies have shown that genuine teamwork and team intelligence are critical to patient safety. Poor communication among health care personnel is a major factor in hospital errors, even more so than the level of staff competence and experience. This is why many schools for health professionals and major health care employers now promote interprofessional education and cooperation. Bedside Manners is a play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse. The accompanying workbook helps educators, managers, patient safety advocates, administrators, and union representatives to analyze and discuss the issues raised in the play. When presented in hospitals, universities, and health care conferences all over the United States, Bedside Manners invariably sparks a vibrant conversation about patient safety problems and how to solve them, job satisfaction and stress, and the importance of information sharing and mutual respect. As text or script, this play is a unique teaching tool for medical and nursing schools, and other health professional schools and continuing education programs involving health care clinicians and staff of all kinds.
Foreword, by Lucian L. Leape, MD
Acknowledgments
Introduction, by Suzanne Gordon
Part 1. Bedside Manners: The Play, by Suzanne Gordon and Lisa Hayes
Cast of Characters
About the Staging
List of Scenes with Characters
Introducing the Performance
The Play
Part 2. Bedside Manners: The Workbook, by Suzanne Gordon and Scott Reeves
Introduction to the Workbook
Producing the Play
Actor's and Director's Tool Kit
Production Checklist
The Play as Interprofessional Curriculum
Role-Play Activities
Notes
About the Authors