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Balanced Scorecard
Step-by-Step for Government and Nonprofit Agencies
Paul R. Niven (Author)
9780470180020, Wiley
Hardback, published 4 April 2008
384 pages, Exhibits: 63 B&W, 0 Color
23.1 x 16 x 3.8 cm, 0.612 kg
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
Preface ix Acknowledgments xv Chapter 1 Introduction to the Balanced Scorecard 1 Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25 Chapter 3 Before You Begin 46 Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82 Chapter 5 Mission, Values, and Vision 105 Chapter 6 Strategy: The Core of Every Balanced Scorecard 130 Chapter 7 Strategy Maps 150 Chapter 8 Performance Measures, Targets, and Initiatives 209 Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256 Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276 Chapter 11 Reporting Results 286 Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312 Chapter 13 Sustaining Balanced Scorecard Success 330 Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343 Index 353
Subject Areas: Business & management [KJ]
