Are You Being Served?
New Tools for Measuring Service Delivery

Samia Amin (Edited by), Jishnu Das (Edited by), Markus Goldstein (Edited by)

9780821371855

Paperback / softback, published 30 December 2007

340 pages
22.7 x 15.4 x 2.2 cm, 0.6 kg

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction of the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.