Architecture and Patterns for IT Service Management, Resource Planning, and Governance
Making Shoes for the Cobbler's Children

The bestselling practitioner's guide to implementing a comprehensive systems architecture for IT; now completely updated for version 3.1 of ITIL!

Charles T. Betz (Author)

9780123850171, Elsevier Science

Paperback / softback, published 2 November 2011

480 pages, Approx. 150 illustrations
23.4 x 19 x 3 cm, 0.97 kg

"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm." --SciTech Book News

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

1. IT in a World of Continuous Improvement2. Architecture Approach3. Patterns for the IT Processes4. Patterns for the IT Lifecycles

Subject Areas: Business applications [UF], Information technology: general issues [UB], Information technology industries [KNTX], Ownership & organization of enterprises [KJV], Library, archive & information management [GLC]