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    America's Healthcare Transformation
    Strategies and Innovations

    Robert A. Phillips (Edited by), Susan A. Abookire (Contributions by), David W. Bates (Contributions by), Sarah Slight (Contributions by), Mark R. Chassin (Contributions by), Erin S. DuPree (Contributions by), Alberta T. Pedroja (Contributions by), William S. Weintraub (Contributions by), Sandra A. Weiss (Contributions by), Kasaiah Makam (Contributions by), Arthur "Tim" Garson (Contributions by), Jason Gorevic (Contributions by), Tine Hansen-Turton (Contributions by), Kenneth Patric (Contributions by), Janet J. Teske (Contributions by), Arnold Milstein (Contributions by), Elizabeth Malcolm (Contributions by), Steven R. Steinhubl (Contributions by), Ju Young Kim (Contributions by), Alicia D.H. Monroe (Contributions by), Nana Ekua Coleman (Contributions by), Julia D. Andrieni (Contributions by), Mauro Ferrari (Contributions by), Hanh H. Hoang (Contributions by), Philip Greenland (Contributions by), Kunal N. Karmali (Contributions by), Gary S. Kaplan (Contributions by), Henry H. Ting (Contributions by), Kasey R. Boehmer (Contributions by), Victor M. Montori (Contributions by), Thomas W. Feeley (Contributions by), Nikhil G. Thaker (Contributions by), James L. Field (Contributions by), Thomas H. Lee (Contributions by), Deirde Mylod (Contributions by), Sharyl Wojciechowski (Contributions by), Amir Rubin (Contributions by), Marc L. Boom (Contributions by)

    9780813572222

    Hardback, published 28 June 2016

    396 pages
    22.9 x 15.2 x 3.3 cm, 0.853 kg

    "Based on his own experience in leading effective change in one of America's premier academic hospitals, Dr. Phillips has brought together leaders from many disciplines to provide guidance on steering medical institutions through the current turbulent changes in U.S. healthcare. By focusing on the key elements in the evolving transformation of healthcare – safety and quality; the redesign of healthcare delivery; new models of medical practice; methods of reimbursement; and the patient experience – the book provides a comprehensive overview of where we are, how we got here, and where we still need to go to assure that our healthcare system meets the needs of all patients with the highest quality and in the most compassionate, effective, and efficient manner. As such, it has much to offer a wide range of individuals, from the lay public and those interested in healthcare policy, to those charged with leading operational change in their own institutions on a daily basis."
    — Barry S. Coller, M.D., Physician in Chief and Vice President for Medical Affairs, The Rockefeller University

    "America's Healthcare Transformation claims that we are in the midst of a fundamental transformation of the practice of medicine and the $3 trillion annual health care industry. Indeed, this claim is persuasively and seamlessly documented by the contents of the book describing 5 domains: patient safety and quality; health care delivery redesign; emerging paradigms in the practice of medicine; health care delivery reform; and the patient experience."
    — Journal of Public Health Management and Practice

    A revolution in American medicine is in full swing, with the race from fee-for-service to fee-for-value at the front line in an epic battle that will transform healthcare delivery for decades to come. In America's Healthcare Transformation, eminent physician leader Robert A. Phillips brings together key thought leaders and trail-blazing practitioners, who provide a wide-ranging exploration of the strategies, innovations, and paradigm shifts that are driving this healthcare transformation.
     
    The contributors offer a panoramic look at the dramatic changes happening in the field of medicine, changes that put the patient at the heart of the process. Among other subjects, the essays evaluate innovative high quality and low cost care delivery solutions from around the United States and abroad, describe fundamental approaches to measuring the safety of care and the impact that guidelines have on improving quality of care and outcomes, and make a strong case that insurance reform will fundamentally and irreversibly drive delivery reform. In addition, America's Healthcare Transformation reviews the role of health information technology in creating safer healthcare, provides a primer on the development of a culture of safety, and highlights ground-breaking new ways to train providers in patient safety and quality. Finally, the book looks at reports from Stanford Health Care and Houston Methodist which outline how successful behaviorally based strategies, anchored in values, can energize and empower employees to deliver a superior patient experience.
     
    Drawing on the wisdom and vision of today's leading healthcare innovators, America's Healthcare Transformation provides a roadmap to the future of American healthcare. This book is essential reading for all health care providers, health care administrators, and health policy professionals, and it will be an invaluable resource in the effort to improve the practice of medicine and the delivery of healthcare in our communities and nation. 
     

    Part I: Patient Safety and Quality
    1.Organizing Performance Management to Support High Reliability Healthcare
    Erin S. DuPree, MD, FACOG
    Chief Medical Officer and Vice President
    Joint Commission Center for Transforming Healthcare
    Mark R. Chassin, MD, FACP, MPP, MPH
    President and Chief Executive Officer
    The Joint Commission
    2.Elimination of Unintended Variation in Patient Care
    Gary S. Kaplan, MD, FACP, FACMPE, FACPE
    Chairman and CEO
    Virginia Mason Health System
    3.Fundamental Approaches to Measuring and Improving Patient Safety
    Sarah P. Slight, MPharm, PhD, PGDip
    School of Medicine, Pharmacy, and Health
    Wolfson Research Institute
    David W. Bates MD, MSc
    Senior Vice President for Quality and Safety
    Chief Quality Officer
    Brigham and Women's Hospital
    Brigham and Women's Physicians Organization
    4.The Organizational Culture that Supports Patient Safety
    Alberta T. Pedroja, PhD, CPHQ, HACP
    ATP Healthcare Services, LLC
    5.The Role of Health Information Technology in Patient Safety
    Sarah P. Slight, MPharm, PhD, PGDip
    School of Medicine, Pharmacy, and Health
    Wolfson Research Institute
    David W. Bates MD, MSc
    Senior Vice President for Quality and Safety
    Chief Quality Officer
    Brigham and Women's Hospital
    Brigham and Women's Physicians Organization
    6.Training Physician Leaders in Patient Safety and Quality - Progress and Challenge
    Susan A. Abookire, BSEE, MD, MPH, FACP
    7.Use of Registries and Public Reporting to Improve Healthcare
    Kasaiah Makam, MD
    Center for Heart and Vascular Health
    Christiana Care Health System
    Sandra Weiss, MD
    Center for Heart and Vascular Health
    Christiana Care Health System
    William S. Weintraub, MD, MACC
    John H. Ammon Chair of Cardiology
    Center for Heart and Vascular Health
    Christiana Care Health System
    Part II: Healthcare Delivery Redesign
    8.Achieving Higher Quality and Lower Costs Via Innovation in Health Care Delivery Design
    Elizabeth Malcolm, 
    MD, MSHS
    Director of Implementation and Evaluation, Clinical Excellence Research Center
    Instructor in Medicine
    Stanford University School of Medicine
    Arnold Milstein, MD, MPH
    Professor of Medicine
    Director of the Clinical Excellence Research Center
    Stanford University School of Medicine
    9.Population Health Management: The Lynchpin of Emerging Healthcare Delivery Models
    Julia D. Andrieni, M.D.
    Vice President, Population Health and Primary Care, Houston Methodist

    President, Houston Methodist Physicians Alliance for Quality
    10.Healthcare Delivery Redesign:Team-Based Care
    Nana E. Coleman, MD, EdM
    Assistant Professor of Pediatrics
    Baylor College of Medicine
    Section of Critical Care Medicine
    Texas Children's Hospital
    Alicia D.H. Monroe, MD
    Provost and Senior Vice President for Academic and Faculty Affairs
    Professor, Family and Community Medicine
    Baylor College of Medicine
    11.Medicine Unplugged: Can mHealth Transform Healthcare?
    Ju Young Kim MD, PhD
    Scripps Translational Science Institute
    Clinical Associate Professor, Seoul National University Bundang Hospital
    Steven Steinhubl, MD
    Director of Digital Medicine
    Scripps Translational Science Institute
    12.Telemedicine: 
    Virtually Redefining the Delivery of Care
    Jason Gorevic, Chief Executive Officer, Teladoc
    13.Grand-Aides: Leveraging the Workforce for More Effective and Less Expensive Care
    Arthur Garson, Jr., MD, MPH
    Chairman, Grand-Aides USA and International
    Director, Health Policy Institute
    Texas Medical Center
    14.Convenience Care and the Rise of Retail Clinics
    Tine Hansen-Turton, MGA, JD, FCPP, FAAN
    Chief Executive Officer, National Nursing Centers Consortium
    Executive Director, Convenient Care Association
    Kenneth Patric, MD, DABFM
    Chief Medical Officer
    The Little Clinic
    Janet J. Teske, DNP
    Director, Aurora QuickCare Clinics
    Part III: Emerging Paradigms in
    the Practice of Medicine
    15.Using Guideline-Based Medicine to Improve Patient Care
    Kunal N. Karmali, MD, MS
    Departments of Preventive Medicine and Medicine
    Feinberg School of Medicine
    Northwestern University
    Philip Greenland, MD
    Harry W. Dingman Professor
    Departments of Preventive Medicine and Medicine
    Feinberg School of Medicine
    Northwestern University
    16.Precision Medicine: Expanded and Translational
    Hanh H. Hoang, PhD
    Research Operations Manager
    Office of Strategic Research Initiatives
    Houston Methodist Research Institute
    Mauro Ferrari, PhD
    Ernest Cockrell Jr. Presidential Distinguished Chair
    President and Chief Executive Officer, Houston Methodist Research Institute
    Senior Associate Dean and Professor of Medicine, Weill Cornell Medical College
    17.Evidence-Based Medicine and Shared Decision-Making
    Kasey R. Boehmer, MPH
    Knowledge and Evaluation Research Unit
    Mayo Clinic
    Victor M. Montori, MD, MSc
    Knowledge and Evaluation Research Unit
    Mayo Clinic
    Henry H. Ting, MD, MBA
    Senior Vice President
    Chief Medical Officer for Quality and Patient Safety
    New York-Presbyterian Hospital and Healthcare System
    Part IV: Healthcare Reform and New Payment Methods
    18.The Rise of Consumerism and How Insurance Reform Will Drive Healthcare Delivery Reform
    James L. Field, MBA, DBA
    President of Research and Insights Division
    The Advisory Board Company
    19.Creating the Healthcare Transformation from Volume to Value
    Nikhil G. Thaker, MD
    Division of Radiation Oncology
    The University of Texas MD Anderson Cancer Center
    Thomas W. Feeley, MD
    Helen Shafer Fly Distinguished Professor of Anesthesiology
    Head, Institute for Cancer Care Innovation
    The University of Texas MD Anderson Cancer Center
    Harvard Business School
     
    Part V: Patient Experience, Engagement,
    and Services
    20.Innovations in Patient Experience
    Deirdre Mylod, PhD
    Executive Director, Institute for Innovation
    Senior Vice President, Decision Analytics &
    Research
    Press Ganey Associates
    Thomas H. Lee, MD
    Chief Medical Officer
    Press Ganey Associates
    Sharyl Wojciechowski, MA
    Patient Experience Knowledge Manager
    Press Ganey Associates
    21.Behavioral Economics and Stanford Health Care's C-I-CARE Patient Experience
    Amir Dan Rubin
    Executive Vice President, Optum / UnitedHealth Group
    Former President and CEO, Stanford Health Care
    22. 
    Impact of an Engaged Workforce on Patient Care: Our Culture of I CARE
    Marc L. Boom, M.D., M.B.A.
    President and CEO
    Houston Methodist
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