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Age of Invisible Machines
A Guide to Orchestrating AI Agents and Making Organizations More Self-Driving, Revised and Updated
“The first edition of Age of Invisible Machines, in 2022, was prophetic. Everything in it has come to pass. This update is, if anything, even more so. Read it now if you want to know what will be obvious... in 2027.” "If you're responsible for delivering practical agentic AI solutions, Age of Invisible Machines is an essential read." "This is that rare book that gives newcomers a practical overview of AI while deepening understanding for those of us in the trenches. It encapsulates the kinds of thinking and strategy my team applies daily." "The Age of Invisible Machines is eloquent, funny, insightful, and a compelling vision for how AI might change our lives for the better, without ignoring the serious ethical dilemmas it poses. Anyone interested in how technology intersects with human thriving will be interested in this book." “With each chapter, I found myself agreeing more and more. This made my ‘must-read’ list for anyone who cares about technology.” “Robb has always been a pioneering mind in the world of experience design and he’s established a deeply compelling vision for the next phase of our relationship with technology. Age of Invisible Machines is surprisingly easy to follow―laying out a clear path for the inevitable work of leveraging conversational AI and making complex business operations autonomous. I can’t recommend it enough!” “All of these icons on our screens and keys on our keyboards are there because we haven’t made computers good enough to talk to. Language is the most natural user interface. Age of Invisible Machines not only makes this future obvious, but the book shows how to embrace it now. I’m a speech scientist and I can’t believe I didn’t think of this!” "The Age of Invisible Machines is a worthwhile read."
—Blaise Agüera y Arcas, Google's CTO of Technology & Society
—Tim Wood, The Head of Design for Amazon Q
—Ana Sofia Gonzales, Principal Product Designer for Microsoft Copilot Studio
—Anna Lembke, MD, author of Dopamine Nation: Finding Balance in the Age of Indulgence
―Sherry Comes, former CTO and Distinguished Engineer at IBM, IBM Watson
―Rebecca Flavin, Global Experience Strategy Officer, Ogilvy
―Dan Lametti, Psychology Professor and Psycholinguist, Acadia University
―Heidi Cohen, Actionable Marketing Guide
Robb Wilson (Author), Josh Tyson (Author)
9781394321551, Wiley
Paperback / softback, published 17 April 2025
336 pages
22.9 x 15 x 2.5 cm, 0.408 kg
USA Today Bestseller Age of Invisible Machines quickly earned a reputation as a prophetic guide for technology and business leaders, offering a clear vision of what was coming just before it arrived. When the first edition launched in late 2022, few had seen the tidal wave of generative AI coming. But Robb Wilson and Josh Tyson had. Their predictions—including the pivotal role of large language models and conversational interfaces—soon became reality, helping thousands of readers understand, prepare for, and act on the AI shift already reshaping the world. Now, the newly revised second edition pushes that vision forward—offering a 2027-level roadmap for software architects, enterprise architects, developers, product owners, and future-focused executives who are ready to build what's next. This expanded edition introduces timely, practical guidance on: Designed for architects of all kinds—enterprise, system, solution, and experience—this book distills decades of R&D, implementation, and design into a playbook for AI-native transformation. You’ll also find insights drawn from exclusive conversations on the Invisible Machines podcast with pioneers including: With AI accelerating faster than most enterprises can adapt, this book provides both the urgency and the operational clarity leaders need to move from exploration to execution. It’s an indispensable resource for those shaping the future of platforms, systems, teams, and entire organizations. If the first edition helped readers see the future of AI in 2023—this one will help you navigate 2027 and beyond.
The Book That Saw 2027—In 2022. Now Sharpened for the Road Ahead.
Preface by Josh Tyson vii Acknowledgments ix Introduction xi Part I Imagining an Ecosystem of Orchestrated AI Agents 1 Chapter 1: Organizational Artificial General Intelligence Is Already Upon Us 3 Chapter 2: What Agentic AI Is— and Isn’t 21 Chapter 3: Competing in the Age of OAGI 37 Chapter 4: The Ethics of Experiential AI 53 Chapter 5: How Organizational AGI Can Change the World 65 Chapter 6: This Journey Has Been Personal 95 Chapter 7: Learning the Terms 103 Part II Planning An Ecosystem for Orchestrated Ai Agents 115 Chapter 8: The Dream vs. Reality 119 Chapter 9: Ecosystem Evolution Explained 125 Chapter 10: Teams and the Co-Creation Mindset 137 Chapter 11: How to Architect Tools Like LLMs, Agents, and Generative AI 149 Chapter 12: Organizational AGI Demands an Extensible Cognitive Architecture 165 Chapter 13: Digital Twins in SPACE 187 Part III Building an Ecosystem for Orchestrated AI Agents 197 Chapter 14: Orchestrating AI Agents to Become Organizational Operating Systems 199 Chapter 15: Design Strategy for Organizational AGI 223 Chapter 16: Production Design for Organizational AGI 249 Chapter 17: Best Practices in Conversational Design 259 Part IV Conclusion 277 Chapter 18: Where Do We Go from Here? 279 Notes 293 About the Authors 301 Index 303
Subject Areas: Business & management [KJ]
