Achieving Transformation and Renewal in Financial Services

Rohit Talwar (Edited by)

9781855734333, Elsevier Science

Paperback / softback, published 20 May 1999

256 pages
23.3 x 15.6 x 1.7 cm, 0.4 kg

The rules for survival and success have never been so unclear, the choice of strategies so uncertain and the pressure to act quickly so immense. Achieving transformation and renewal in financial services focuses on
cases and concepts that describe how leading players in financial services have addressed the challenges of organizational transformation and renewal.

It is a practical handbook providing a rich and diverse set of case examples on how companies have been rethinking and reshaping their business operations to ensure they remain competitive into the 21st century.

Rohit Talwar also considers some of the strategic implications of competing in a continuously changing 'wired world' and how to survive and thrive in such a turbulent environment.

Key management tools and techniques
Managing change at Abbey National
Building stronger customer relationships through the customer service chain
Building stronger customer relationships through the customer service chain
Using the business excellence model to drive change
Using business process re-engineering to improve mortgage repayments
Managing innovation. Part 1 Policies and products
Managing innovation. Part 2 Processes
Business transformation at MLC
Using modern technology to build new capabilities
Managing outsourcing and subcontracting
Conclusion - New era, new challenges, new strategies.

Subject Areas: Banking [KFFK]