Achieving Quality Through Continual Improvement

Claude Burrill (Author), Johannes Ledolter (Author)

9780471092209, Wiley

Paperback / softback, published 11 August 1998

640 pages
24 x 19.7 x 2.9 cm, 1.168 kg

Qualität ist kein Zufall! Die Autoren dieses Buches stellen Ihnen statistische und "nichtstatistische" Problemlösungshilfen vor und zeigen, welche Techniken zur gemeinsamen Lösung von Problemen im Team besonders effektiv sind. Anschaulich wird vermittelt, daß der Erfolg solcher Maßnahmen entscheidend von der Wechselbeziehung zwischen Management und Angestellten abhängt. Ein in sich geschlossenes, logisch aufgebautes Werk.

Introduction to Quality.

History of the Quality Movement.

The Value of Implementing Quality.

People and Quality.

Products, Processes, and Quality.

Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.

Creating a Production Process.

The Specification Process.

The Design Process.

The Create Process.

The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.

Establishing a Culture for Quality.

Managing Quality.

Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.

Managing by Facts: Data Gathering and Data Classification.

Data Analysis and Data Presentation.

Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.

Quality Improvement Initiatives.

Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.

Index.

Subject Areas: Business & management [KJ]