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90 World-Class Activities by 90 World-Class Trainers
Elaine Biech (Edited by), E Biech (Author)
9780787981983, Wiley
Paperback / softback, published 15 December 2006
424 pages, Drawings: 11 B&W, 0 Color; Exhibits: 75 B&W, 0 Color
23.5 x 20.4 x 2.3 cm, 0.907 kg
90 World-Class Activities by 90 World-Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and 77 other names you'll know. Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the world—all seven continents are represented. All of these activities have stood the test of time and are presented here for your use to engage teams and groups in collaborative learning. The contributors provide helpful suggestions for adapting the activities to a particular setting or audience and present ideas for adding zest to their favorite activities to ensure that you are as successful with them as they have been. The book is filled with experience and expertise. Combined, the contributors have written and edited almost 800 books and over 3,700 articles and have received hundreds of awards. Many are members of the HRD Hall of Fame and they advise some of the largest organizations in the world. Draw on their expertise and implement several of the activities. Your success is guaranteed.
Presenting xix Section 1:Training and Consulting Topics 1 Chapter 1: Change Management 3 Choosing Structure to Fit Intentions 5 Benefits and Risks 8 Change—But Don’t Drop the Customer 10 Hot Buttons 14 Chapter 2: Coaching,Mentoring, and Feedback 19 How to Be Impressive When Meeting Someone New 21 Admiration/Fantasy Exercise 24 360 Feedback 27 The Last Time You Were Appreciated 29 Chapter 3: Communication 31 The Truth Be Known 33 Learn to Drive a Motorcycle—with Style 36 Hello! Hello! Can You Hear Me Now?! 38 Picture That 41 Mute Instructions 44 Domination Identification 47 Metaphorically Speaking 51 Line Up! 55 Four Facts 58 The Shape of Things to Come 61 Chapter 4: Conflict and Collaboration 65 Force Follows Force Blindly 66 The Cost of Conflict 68 Resolving Conflict: Easy as ABCD 71 Magic Matters 79 Cross the Line 82 Chapter 5: Creativity 85 Creativity and Collaboration Eggsperiment 86 Doubling Up on Creativity 89 What’s in the Box? 94 Scavenger Bingo 97 Tell Me Why 104 Chapter 6: Customer Service 109 Special Delivery 110 A Customer Service Dream 113 Chapter 7: Diversity and Differences 121 Building Cross-Cultural Awareness 122 Animal Magnetism 125 Diversity Crossword Puzzle 128 Inspirational Parables in the Multiethnic Swirl 135 Chapter 8: Leadership 143 Developing Your Leadership Point of View 144 Quotable Leaders 147 Credo Memo 151 Board of Encouragement 159 Leadership Beanbag Volleyball 165 Laser Beam Bounce 168 Chapter 9: Organizations and Process Improvement 171 Diagramming a Complex System 173 Process Improvement in Action 177 Training Vehicles 188 Chapter 10: Self-Management:Time,Meetings, and Values 191 What’s Your Priority? 192 Meeting Norms 196 Balancing Your Week 199 Prioritize Your Values 208 Chapter 11: Solving Problems and Making Decisions 211 Test for Consensus: A Straw Poll 212 Six Thinking Hats® Quick Assessment 215 Three-Stage, Successive, Rotating Group Problem Resolution 219 Tri-State:A Multiple Role Play 225 Oh,You Animal 236 Chapter 12:Teamwork 239 T-Shirt Team 243 Tower Team 248 Commonalities and Uniquenesses 256 Our Similarities 259 Personal Responsibility Pledge 261 What Do We Know About Teams? 264 The Paper Project 279 Section 2:Training Tools and Skill Development 283 Chapter 13:Trainer and Speaker Skills 285 Eyecatching 291 Ten Requirements for Effective Training 295 Chapter 14:Tools for Trainers 299 Are You Sure? 303 Online Q & A 309 Birds-of-a-Feather 313 Four Corners Exercise 317 People Hunt 319 Question Queue 324 Penny for Your Thoughts 327 Hit or Myth 330 We’re All a Piece of the Puzzle 333 Thirty-Five 335 Getting Senior Managers to Think Creatively 338 Chapter 15: Icebreakers and Energizers 341 Incorporation 343 Little-Known Fact 346 What’s My Line? 348 At the Movies 350 On Time Top Ten Trivia 354 Alphabet Adjectives 357 Bingo 359 Penny Toss 362 Chapter 16: Closure: Reviewing Content and Transferring Knowledge 365 Race to Remember 367 I Got It 370 Reviewing and Reinforcing with a Beat 372 Quick Content Quiz 375 Overcoming Barriers 377 Word Wheel 380 Index Card Match 383 About the Editor 387
Phil Grosnick
Peggy G. Hutcheson, Ph.D.
Muralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt.
Joanne G. Sujansky, Ph.D.,CSP
Kevin Daley
Beverly Kaye, Ed.D.
Stephen K.Merman,Ed.D.,PCC,CPCC
Bob Nelson, Ph.D.
Dianna Booher,CSP,CPAE
Marjorie Brody,CSP,CMC,PCC
Debra A.Dinnocenzo, M.A.
Deborah Dumaine
Jaime Galvez
Kristina Gow
Ann Herrmann-Nehdi
Open Their Fists 53
Elliott Masie
Agnieszka Niziol-Kaplucha
Bob Pike,CSP,CPAE
Suzanne Adele Schmidt,Ph.D.
Thomas Crum
Herb Kindler,Ph.D.
Darryl L. Sink, Ed.D.
Richard T.Whelan, M.A.
Joe Willmore
Mimi Banta
M.K.Key, Ph.D.
Lenn Millbower,B.M., M.A.
Steve Sugar,M.B.A.
Arthur B.VanGundy, Ph.D.
Chip R. Bell, Ph.D.
William J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert
Carol J. Friday, M.A.
Phil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed.
Julie O’Mara
Edwina Pio, Ph.D.
Marjorie Blanchard, Ph.D.
Marlene Caroselli, Ed.D.
Jim Kouzes
Jean G.Lamkin, Ph.D.
Robert C.Preziosi,D.P.A.
Lorraine L.Ukens, M.S.
Mary L.Broad
Richard Chang,Ph.D.
Jack Zenger,D.B.A.
Jean Barbazette
John H.O.Purnell, M.S.
Benoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc.
Bob Younglove, M.Ed., M.A.
Kristin J.Arnold,M.B.A.,CMC,CPF,CSP
Edward de Bono,Ph.D.
David W. Jamieson, Ph.D.
Hank B. Karp,Ph.D.
Richard V.Michaels, M.Ed.,CDP,CCP
Paper Bridge 241
Dave Arch
Elaine Biech
Barbara Pate Glacel, Ph.D.
Barbara A. Glanz,CSP
Takako Kawashima, M.A.
Jeffrey Russell and Linda Russell
Mary B.Wacker
Edie West, M.Ed.
Stand-Up Skills 286
Geoff Bellman
Björn Fiedler
Donald L.Kirkpatrick, Ph.D.
Bearly There 301
Pole R. Bear
Andy Beaulieu
Zane L. Berge, Ph.D.
Sharon L.Bowman,M.A.
Stephen L.Cohen, Ph.D.,CPT
Lois B.Hart, Ed.D.
Patricia A.McLagan, M.A.
Beth A. Schimel,Pharm.D.
Harold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT
Linda Byars Swindling, J.D.,CSP
Sivasailam “Thiagi”Thiagarajan, Ph.D.
William N.Yeomans
B.Kim Barnes
Pat Cataldo,M.B.A.
Peter R.Garber
Karen Lawson, Ph.D.,CSP
Dana Gaines Robinson and James C. Robinson
Max Rodrigues, M.Sc., LL.B,Dip Ind’l Mgt.
Edward E. Scannell,CMP,CSP
Michal Foriest Settles, Ed.D.
Brooke Broadbent, M.A.
Fanny Caballero
Robert “Bob”W. Lucas,B.S., M.A.,CPLP
Anntoinette “Toni” Lucia
Jack J. Phillips,Ph.D.
Bill Sewell, M.P.A.
Mel Silberman, Ph.D.
Subject Areas: Business & management [KJ]
