{"product_id":"you-cant-lead-with-your-feet-on-the-desk-building-relationships-breaking-down-barriers-and-delivering-profits-hardback-9780470879610","title":"You Can't Lead With Your Feet On the Desk; Building Relationships, Breaking Down Barriers, and Delivering Profits (Hardback) 9780470879610","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eYou Can't Lead With Your Feet On the Desk\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eBuilding Relationships, Breaking Down Barriers, and Delivering Profits\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eEd Fuller (Author), J. W. Marriott (Foreword by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470879610, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 11 March 2011\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e208 pages\u003cbr\u003e23.1 x 15.5 x 2 cm, 0.363 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"...It's a compelling read...makes some interesting points about doing business in emerging economies.\" (\u003ci\u003eManagement Today\u003c\/i\u003e, July 2011)\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePersonal relationships are the real bedrock of long-term success in any business and any industry. But in today's global economy, forging bonds across cultural divides requires a heightened level of sensitivity. In \u003ci\u003eYou Can't Lead with Your Feet on the Desk,\u003c\/i\u003e the leader of Marriott International Lodging, Ed Fuller, delivers real-world advice on how to connect with, manage, and do business with people in any culture, including employees, suppliers, and customers who often have roots in other cultures. Fuller, who grew Marriott's international business from sixteen hotels in six countries to 400 properties in seventy countries, explains how to navigate cultural nuances and language differences, unfamiliar geography, and frustrating bureaucracy. Building trust, shared values, and commitment to a business partnership is harder in cross-cultural situations, but it can and must be done if you want to be successful in today's world.\u003c\/p\u003e \u003cp\u003eNo matter the country or community, relationships are the currency of every culture. Fuller explains how to build these relationships, how to discover the other person's interests and needs—and why you have to get your feet off the desk, cross the cultural borders, and go meet them in the context in which \u003ci\u003ethey're\u003c\/i\u003e most comfortable. Fuller prepares you for this journey with guiding principles for avoiding missteps and for creating lasting connections crucial to every business leader:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBuild relationships through mutual respect\u003c\/li\u003e \u003cli\u003eEarn trust quickly by delivering during a crisis\u003c\/li\u003e \u003cli\u003eUnderstand how verbal and nonverbal cues can make or break a deal\u003c\/li\u003e \u003cli\u003eLead from the front and be willing to give yourself the tough jobs\u003c\/li\u003e \u003cli\u003eLearn the local customs and history in order to create positive relationships\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eYour skills at forming and maintaining close ties with associates and partners give you the competitive advantage. So, ditch the desk, and learn how to overcome differences in today's multicultural business environment.\u003c\/p\u003e \u003cp\u003e\"This is a must-read! Every American needs to know how to work with others in this multicultural society. The diversity of the American business community has expanded over the past decades. As a leader you need to know how to manage and interact in our multi-cultural business environment. Ed Fuller has given you the guideposts, the pitfalls have been identified, and the opportunities are yours. This is an essential read for all leaders and one that I highly recommend.\"\u003cbr\u003e—\u003cb\u003eJAMES STAMAS\u003c\/b\u003e Founding Dean, School of Hospitality Administration, Boston University\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword \u003ci\u003eJ.W.Marriott\u003c\/i\u003e vii\u003c\/p\u003e \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003e1 Ditch the Desk 1\u003c\/p\u003e \u003cp\u003e2 The Value of Values 23\u003c\/p\u003e \u003cp\u003e3 To Respect Is to Inspire 43\u003c\/p\u003e \u003cp\u003e4 Trust Must Be Earned 67\u003c\/p\u003e \u003cp\u003e5 Learn to Communicate 95\u003c\/p\u003e \u003cp\u003e6 Lead from the Front 117\u003c\/p\u003e \u003cp\u003e7 The Past Lives On 137\u003c\/p\u003e \u003cp\u003e8 Cultivate Your Connections 159\u003c\/p\u003e \u003cp\u003eAfterword 183\u003c\/p\u003e \u003cp\u003eAbout the Author 187\u003c\/p\u003e \u003cp\u003eIndex 191\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52278087319832,"sku":"9780470879610","price":18.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470879610_247989.jpg?v=1781458091","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/you-cant-lead-with-your-feet-on-the-desk-building-relationships-breaking-down-barriers-and-delivering-profits-hardback-9780470879610","provider":"Freshly Printed Books","version":"1.0","type":"link"}