{"product_id":"workforce-asset-management-book-of-knowledge-hardback-9781118367575","title":"Workforce Asset Management Book of Knowledge (Hardback) 9781118367575","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eWorkforce Asset Management Book of Knowledge\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eLisa Disselkamp (Edited by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118367575, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 10 May 2013\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e656 pages\u003cbr\u003e26.2 x 18.8 x 3.8 cm, 1.32 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eThe official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management\u003c\/b\u003e  \u003cp\u003eThe worldwide standard for the time and labor management technology profession, \u003ci\u003eWorkforce Asset Management Book of Knowledge\u003c\/i\u003e is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes contributions from leaders in the field\u003c\/li\u003e \u003cli\u003eCovers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity\u003c\/li\u003e \u003cli\u003eBody of knowledge is focused on workers and technologies for every industry and every type of employer\u003c\/li\u003e \u003cli\u003eDesigned around timekeeping and labor scheduling technologies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWith contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit I: Groundwork for Workforce Asset Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Introduction and Background 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Workforce Asset Management: A Cross-Disciplinary Specialty 8\u003c\/p\u003e \u003cp\u003e1.2 Increasing Business Need for Workforce Management Technology 12\u003c\/p\u003e \u003cp\u003e1.3 Evolution of Workforce Asset Management Technology 18\u003c\/p\u003e \u003cp\u003eNotes 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Principles of Workforce Asset Management 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 The A.C.T.I.V.E. Principles 26\u003c\/p\u003e \u003cp\u003e2.2 Sustaining the WAM Strategic Vision 31\u003c\/p\u003e \u003cp\u003e2.3 A New Model: Workforce Management Office 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit II: The Framework for the Organization\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Changing the Organization 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Developing the Business Case 40\u003c\/p\u003e \u003cp\u003e3.2 Financial Planning and Return on Investment 46\u003c\/p\u003e \u003cp\u003e3.3 Financing Workforce Asset Management Technology 68\u003c\/p\u003e \u003cp\u003e3.4 Negotiation 72\u003c\/p\u003e \u003cp\u003eNotes 75\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Impact of Organizational Readiness, Maturity, and Integrity on WFM Systems 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Organizational Readiness and Keeping People Engaged 78\u003c\/p\u003e \u003cp\u003e4.2 Workforce Management Maturity Curve 81\u003c\/p\u003e \u003cp\u003e4.3 Benchmarking and Baselining Data 84\u003c\/p\u003e \u003cp\u003e4.4 The Relevance of Workplace Integrity in System Operability 89\u003c\/p\u003e \u003cp\u003eNotes 94\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit III: Timekeeping\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Workforce Management Devices and Functionality 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Timecard Functionality 98\u003c\/p\u003e \u003cp\u003e5.2 Accrual Rules 104\u003c\/p\u003e \u003cp\u003e5.3 Automated Workflow and Employee Self-Service 106\u003c\/p\u003e \u003cp\u003e5.4 Data Collection: Who, Where, and When 110\u003c\/p\u003e \u003cp\u003e5.5 Biometrics: Features and Functionality 118\u003c\/p\u003e \u003cp\u003e5.6 Mobile Resource Management: Features and Functionality 126\u003c\/p\u003e \u003cp\u003eNotes 129\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Federal Regulation 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Fair Labor Standards Act 132\u003c\/p\u003e \u003cp\u003e6.2 Defining the Legal Workweek 136\u003c\/p\u003e \u003cp\u003e6.3 Changing the Workweek 143\u003c\/p\u003e \u003cp\u003e6.4 Handling Multiple Rates of Pay for Hourly Workers 148\u003c\/p\u003e \u003cp\u003e6.5 Definition of Hours Worked 149\u003c\/p\u003e \u003cp\u003e6.6 Tracking Hours Worked 158\u003c\/p\u003e \u003cp\u003eNotes 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: State Regulation 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 State Wage and Hour Guidelines 164\u003c\/p\u003e \u003cp\u003e7.2 Wage Orders 164\u003c\/p\u003e \u003cp\u003e7.3 Definition of Overtime 166\u003c\/p\u003e \u003cp\u003e7.4 Definition of Workweek and Workday 170\u003c\/p\u003e \u003cp\u003e7.5 Frequency of Wage Payments 170\u003c\/p\u003e \u003cp\u003e7.6 Meal Periods 176\u003c\/p\u003e \u003cp\u003e7.7 Rest Period 182\u003c\/p\u003e \u003cp\u003e7.8 Definition of Hours Worked 182\u003c\/p\u003e \u003cp\u003e7.9 Tracking Hours Worked 184\u003c\/p\u003e \u003cp\u003eNotes 186\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Compliance, Controls, Reporting, and Payroll Leakage 187\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Designing Legally Defensible Systems and Policies 188\u003c\/p\u003e \u003cp\u003e8.2 Managing Roles within Workforce Management Systems 193\u003c\/p\u003e \u003cp\u003e8.3 Unique Aspects of Timekeeping Security and Control Configuration 199\u003c\/p\u003e \u003cp\u003e8.4 Record-Keeping Regulations 204\u003c\/p\u003e \u003cp\u003e8.5 Legal and Statistical Issues 205\u003c\/p\u003e \u003cp\u003e8.6 SSAE 16, SOC2, ISO, and SOX 215\u003c\/p\u003e \u003cp\u003e8.7 Integration with Reporting Structures and Business Systems 218\u003c\/p\u003e \u003cp\u003e8.8 Fraud, Abuse, and Payroll Leakage 222\u003c\/p\u003e \u003cp\u003eNotes 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Industry-Specific Workforce Management Business Needs 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Regulations and Recommended Practices on Fitness for Duty and Fatigue Risk Mitigation 230\u003c\/p\u003e \u003cp\u003e9.2 Healthcare Pay Practices 234\u003c\/p\u003e \u003cp\u003e9.3 Retail and Restaurant Industry 237\u003c\/p\u003e \u003cp\u003e9.4 Government Contracting 238\u003c\/p\u003e \u003cp\u003e9.5 K–12 Education Industry 242\u003c\/p\u003e \u003cp\u003e9.6 Managing a Global Workforce 246\u003c\/p\u003e \u003cp\u003eNotes 252\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit IV: Scheduling and Labor Management\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Scheduling Drivers and Design 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Workload 259\u003c\/p\u003e \u003cp\u003e10.2 Rules and Constraints 268\u003c\/p\u003e \u003cp\u003e10.3 Workforce 273\u003c\/p\u003e \u003cp\u003e10.4 Scheduling Process 276\u003c\/p\u003e \u003cp\u003e10.5 Scheduling Software 288\u003c\/p\u003e \u003cp\u003e10.6 Industry Specifics 290\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Scheduling, Attendance, and Leave—Categories and Configurations 293\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Types of Employees 294\u003c\/p\u003e \u003cp\u003e11.2 Three Types of Absences 296\u003c\/p\u003e \u003cp\u003e11.3 Leave Management Policy 299\u003c\/p\u003e \u003cp\u003e11.4 Human Resources Attendance Policy Fundamentals 302\u003c\/p\u003e \u003cp\u003e11.5 Configuring Attendance Policy in Timekeeping and Scheduling 305\u003c\/p\u003e \u003cp\u003eNotes 308\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: New Scheduling Models for the Workforce 309\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 New Models for Scheduling Greater Work-Life Fit 310\u003c\/p\u003e \u003cp\u003e12.2 Demand-Driven Labor Scheduling 320\u003c\/p\u003e \u003cp\u003e12.3 Schedule Optimization: Positioning Time as a Resource at the Local Level 329\u003c\/p\u003e \u003cp\u003e12.4 Workplace Flexibility Related to People with Complex Employment Situations 335\u003c\/p\u003e \u003cp\u003e12.5 Scheduling as a Form of Compensation and Retention 337\u003c\/p\u003e \u003cp\u003eNotes 339\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Scheduling in Highly Complex Industries and Areas 345\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 Managing Overtime: A Common Challenge in the Workplace, Especially in Healthcare 346\u003c\/p\u003e \u003cp\u003e13.2 Manufacturing, Mining, and Energy 352\u003c\/p\u003e \u003cp\u003e13.3 Education 354\u003c\/p\u003e \u003cp\u003e13.4 Corrections and Law Enforcement 355\u003c\/p\u003e \u003cp\u003eNotes 361\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit V: Analytics, Data, and Integration\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Workforce Analytics 367\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14.1 Setting the Stage for Analytics 369\u003c\/p\u003e \u003cp\u003e14.2 Fundamentals of Data Analysis 371\u003c\/p\u003e \u003cp\u003e14.3 Formal Modeling Approaches 385\u003c\/p\u003e \u003cp\u003e14.4 Key Performance Indicators Used by WFM Systems 389\u003c\/p\u003e \u003cp\u003eNotes 391\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Data Integration and Interfaces 393\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15.1 Getting Data In and Out 394\u003c\/p\u003e \u003cp\u003e15.2 General Practices 396\u003c\/p\u003e \u003cp\u003e15.3 Interface Project Flow: Milestones 397\u003c\/p\u003e \u003cp\u003e15.4 Primary Interfaces for Workforce Management Systems 398\u003c\/p\u003e \u003cp\u003e15.5 Interface Timing 406\u003c\/p\u003e \u003cp\u003e15.6 Obtaining, Transferring, and Delivering Data 411\u003c\/p\u003e \u003cp\u003e15.7 Working Environments and Raw Data Archiving 418\u003c\/p\u003e \u003cp\u003e15.8 Automation\/Unattended Operation 421\u003c\/p\u003e \u003cp\u003eNotes 424\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16: Data and Systems Management 425\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e16.1 Data Governance 426\u003c\/p\u003e \u003cp\u003e16.2 Privacy and Security 428\u003c\/p\u003e \u003cp\u003e16.3 Where Data Should Originate and What Data Should Be Shared 434\u003c\/p\u003e \u003cp\u003e16.4 Environmental Issues: Architecture, Scalability, Performance, Portals, Disaster Planning, Virtual Machines, Cloud Computing, Hosted versus In-House 440\u003c\/p\u003e \u003cp\u003e16.5 Managing Performance of a Growing Database 446\u003c\/p\u003e \u003cp\u003e16.6 Data Migration Management 448\u003c\/p\u003e \u003cp\u003e16.7 Guidelines for Data Storage\/Retrieval: Archiving, Deleting, Backing Up, and Restoring 455\u003c\/p\u003e \u003cp\u003e16.8 Resource Considerations for Data and System Management 458\u003c\/p\u003e \u003cp\u003eFurther Reading 462\u003c\/p\u003e \u003cp\u003eNotes 462\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit VI: Project Implementation and Support\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17: Project Management for Workforce Asset Management Implementation 467\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e17.1 Introduction to Project Management 468\u003c\/p\u003e \u003cp\u003e17.2 Definition of a Project 469\u003c\/p\u003e \u003cp\u003e17.3 Roles and Functions of a WAM Project Manager 470\u003c\/p\u003e \u003cp\u003e17.4 Focus of Project Management: Time, Costs, Quality, and the Balance among the Three 472\u003c\/p\u003e \u003cp\u003e17.5 Applied Methodology 473\u003c\/p\u003e \u003cp\u003eNotes 478\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18: Requirements Gathering and Analysis for Workforce Asset Management 479\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e18.1 Business Analyst 480\u003c\/p\u003e \u003cp\u003e18.2 Systems Analyst 480\u003c\/p\u003e \u003cp\u003e18.3 What Can the Business Analyst Teach the WAM‐Pro? 481\u003c\/p\u003e \u003cp\u003e18.4 Documents of the Business Analyst 482\u003c\/p\u003e \u003cp\u003e18.5 Business Analysis Processes for WFM Requirements and Solution Selection 482\u003c\/p\u003e \u003cp\u003e18.6 Key Points 492\u003c\/p\u003e \u003cp\u003eNotes 493\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19: Vendor and System Selection for Workforce Asset Management Systems 495\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e19.1 Review of the Overall Vendor Selection Process 496\u003c\/p\u003e \u003cp\u003e19.2 Some Dos and Don’ts for Vendor Selection 505\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 20: Design Reviews for New Methodology, Technology, and Processes 509\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e20.1 Design Review Models 510\u003c\/p\u003e \u003cp\u003e20.2 System Mission Hierarchy 511\u003c\/p\u003e \u003cp\u003e20.3 Types of Design Review 513\u003c\/p\u003e \u003cp\u003e20.4 Role of the Design Workbook in Design Reviews 515\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 21: Implementation of the Workforce Management System 519\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e21.1 Elements of Implementation 520\u003c\/p\u003e \u003cp\u003e21.2 System Construction Subphase 521\u003c\/p\u003e \u003cp\u003e21.3 Systems Delivery Subphase 524\u003c\/p\u003e \u003cp\u003e21.4 Pitfalls of Implementation 525\u003c\/p\u003e \u003cp\u003e21.5 Setting Up and Operating a Technology Help Desk 531\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 22: Testing and Quality Assurance for Workforce Management Systems 539\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e22.1 Testing and Quality Assurance on WFM Systems before Release to Operations 540\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 23: Sustaining the Desired Future State and Training for Successful Workforce Asset Management 557\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e23.1 Managing System Usability 558\u003c\/p\u003e \u003cp\u003e23.2 Workforce Management Technology Training 561\u003c\/p\u003e \u003cp\u003eGlossary 571\u003c\/p\u003e \u003cp\u003eAbout the Editor 601\u003c\/p\u003e \u003cp\u003eAbout the Contributors 603\u003c\/p\u003e \u003cp\u003eIndex 619\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52503035314456,"sku":"9781118367575","price":49.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781118367575.jpg?v=1786324632","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/workforce-asset-management-book-of-knowledge-hardback-9781118367575","provider":"Freshly Printed Books","version":"1.0","type":"link"}