{"product_id":"wiley-pathways-supervision-managing-to-achieve-results-paperback-softback-9780470111277","title":"Wiley Pathways Supervision; Managing to Achieve Results (Paperback \/ softback) 9780470111277","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eWiley Pathways Supervision\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eManaging to Achieve Results\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eBob Nelson (Author), Peter Economy (Author), Kerry Sommerville (Author), Laura Town (With)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470111277, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 20 April 2007\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e416 pages\u003cbr\u003e22.9 x 18.5 x 2.3 cm, 0.59 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eGaining the right managerial skills will help launch a career in a field that is in high demand and short supply. With this book, readers will acquire the knowledge and tools to manage employees as well as to deal with the increasingly complex changes that occur in the business world. One of the important areas covered is how to handle office politics and ethical questions. Mastering this section will open up new doors to upper management positions.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e1 Supervision 1\u003c\/p\u003e \u003cp\u003e2 Leadership 27\u003c\/p\u003e \u003cp\u003e3 Goal Setting 42\u003c\/p\u003e \u003cp\u003e4 Effective Communication 62\u003c\/p\u003e \u003cp\u003e5 Employee Discipline 85\u003c\/p\u003e \u003cp\u003e6 Building a Team 105\u003c\/p\u003e \u003cp\u003e7 Training a Team 133\u003c\/p\u003e \u003cp\u003e8 Inspiring Employees to Better Performance 159\u003c\/p\u003e \u003cp\u003e9 Evaluating the Team Members 190\u003c\/p\u003e \u003cp\u003e10 Leading Change 214\u003c\/p\u003e \u003cp\u003e11 Managing Diversity 230\u003c\/p\u003e \u003cp\u003e12 Ethics and Office Politics 250\u003c\/p\u003e \u003cp\u003e13 Working with Unions 275\u003c\/p\u003e \u003cp\u003e14 Budgeting and Accounting 290\u003c\/p\u003e \u003cp\u003e15 Using Technology 317\u003c\/p\u003e \u003cp\u003e16 Common Management Trends and Management Mistakes 338\u003c\/p\u003e \u003cp\u003eEndnotes 352\u003c\/p\u003e \u003cp\u003eGlossary 356\u003c\/p\u003e \u003cp\u003eIndex 365\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Supervision 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 2\u003c\/p\u003e \u003cp\u003e1.1 Identifying the Different Styles of Management 2\u003c\/p\u003e \u003cp\u003e1.1.1 The Traditional Model 2\u003c\/p\u003e \u003cp\u003e1.1.2 The Human Relations Model 3\u003c\/p\u003e \u003cp\u003e1.1.3 The Human Resources Model 3\u003c\/p\u003e \u003cp\u003eSelf-Check 6\u003c\/p\u003e \u003cp\u003e1.2 Meeting the Management Challenge 6\u003c\/p\u003e \u003cp\u003eSelf-Check 8\u003c\/p\u003e \u003cp\u003e1.3 Explaining the New Functions of Management 8\u003c\/p\u003e \u003cp\u003e1.3.1 Trusting Employees 8\u003c\/p\u003e \u003cp\u003e1.3.2 Energizing Employees 10\u003c\/p\u003e \u003cp\u003e1.3.3 Empowering Employees 10\u003c\/p\u003e \u003cp\u003e1.3.4 Supporting Employees 11\u003c\/p\u003e \u003cp\u003e1.3.5 Communicating with Employees 12\u003c\/p\u003e \u003cp\u003e1.3.6 Learning from Employees 12\u003c\/p\u003e \u003cp\u003e1.3.7 Improving Your Skills 13\u003c\/p\u003e \u003cp\u003eSelf-Check 15\u003c\/p\u003e \u003cp\u003e1.4 Laws That Supervisors Should Be Aware Of 15\u003c\/p\u003e \u003cp\u003e1.4.1 Illegal Discrimination 15\u003c\/p\u003e \u003cp\u003e1.4.2 Sexual Harassment 17\u003c\/p\u003e \u003cp\u003e1.4.3 The Americans with Disabilities Act 18\u003c\/p\u003e \u003cp\u003e1.4.4 Age Discrimination in Employment 19\u003c\/p\u003e \u003cp\u003e1.4.5 Equal Pay Act 19\u003c\/p\u003e \u003cp\u003e1.4.6 Immigration Reform and Control Act 20\u003c\/p\u003e \u003cp\u003e1.4.7 State and Local Employment Laws 20\u003c\/p\u003e \u003cp\u003eSelf-Check 21\u003c\/p\u003e \u003cp\u003eSummary 21\u003c\/p\u003e \u003cp\u003eKey Terms 22\u003c\/p\u003e \u003cp\u003eSummary Questions 24\u003c\/p\u003e \u003cp\u003eApplying This Chapter 25\u003c\/p\u003e \u003cp\u003eYou Try It 26\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Leadership 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 28\u003c\/p\u003e \u003cp\u003e2.1 Understanding the Differences between Management and Leadership 28\u003c\/p\u003e \u003cp\u003eSelf-Check 30\u003c\/p\u003e \u003cp\u003e2.2 Figuring Out What Leaders Do 30\u003c\/p\u003e \u003cp\u003e2.2.1 Inspiring Action 30\u003c\/p\u003e \u003cp\u003e2.2.2 Communicating with Others 31\u003c\/p\u003e \u003cp\u003e2.2.3 Supporting and Facilitating Achievement 31\u003c\/p\u003e \u003cp\u003eSelf-Check 33\u003c\/p\u003e \u003cp\u003e2.3 Surveying Leading Leadership Traits 33\u003c\/p\u003e \u003cp\u003e2.3.1 Maintaining an Optimistic Outlook 33\u003c\/p\u003e \u003cp\u003e2.3.2 Displaying Confidence 34\u003c\/p\u003e \u003cp\u003e2.3.3 Maintaining Integrity 34\u003c\/p\u003e \u003cp\u003e2.3.4 Making Decisions 35\u003c\/p\u003e \u003cp\u003eSelf-Check 35\u003c\/p\u003e \u003cp\u003e2.4 Fostering Collaborative Leadership 36\u003c\/p\u003e \u003cp\u003eSelf-Check 38\u003c\/p\u003e \u003cp\u003eSummary 38\u003c\/p\u003e \u003cp\u003eKey Terms 39\u003c\/p\u003e \u003cp\u003eSummary Questions 40\u003c\/p\u003e \u003cp\u003eApplying This Chapter 40\u003c\/p\u003e \u003cp\u003eYou Try It 41\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Goal Setting 42\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 43\u003c\/p\u003e \u003cp\u003e3.1 Setting a Direction 43\u003c\/p\u003e \u003cp\u003e3.1.1 The Difference between Goals and Vision 43\u003c\/p\u003e \u003cp\u003e3.1.2 The Link between Goals and Vision 44\u003c\/p\u003e \u003cp\u003e3.1.3 Different Visions and Different Goals for Different Purposes 46\u003c\/p\u003e \u003cp\u003eSelf-Check 46\u003c\/p\u003e \u003cp\u003e3.2 Identifying SMART Goals 46\u003c\/p\u003e \u003cp\u003e3.2.1 Setting Goals: Less Is More 48\u003c\/p\u003e \u003cp\u003e3.2.2 Following Through on Goals 49\u003c\/p\u003e \u003cp\u003eSelf-Check 51\u003c\/p\u003e \u003cp\u003e3.3 Communicating Your Goals to Your Team 51\u003c\/p\u003e \u003cp\u003eSelf-Check 53\u003c\/p\u003e \u003cp\u003e3.4 Juggling Priorities: Keeping Your Eye on the Ball 53\u003c\/p\u003e \u003cp\u003eSelf-Check 55\u003c\/p\u003e \u003cp\u003e3.5 Using Your Power for Good: Making Your Goals Happen 55\u003c\/p\u003e \u003cp\u003eSelf-Check 57\u003c\/p\u003e \u003cp\u003eSummary 57\u003c\/p\u003e \u003cp\u003eKey Terms 57\u003c\/p\u003e \u003cp\u003eSummary Questions 59\u003c\/p\u003e \u003cp\u003eApplying This Chapter 59\u003c\/p\u003e \u003cp\u003eYou Try It 61\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Effective Communication 62\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 63\u003c\/p\u003e \u003cp\u003e4.1 Using Different Communication Methods 64\u003c\/p\u003e \u003cp\u003e4.1.1 Using the Employee Grapevine 65\u003c\/p\u003e \u003cp\u003e4.1.2 Using Downward and Upward Communication 66\u003c\/p\u003e \u003cp\u003eSelf-Check 67\u003c\/p\u003e \u003cp\u003e4.2 Choosing When to Use Verbal vs written Communication 67\u003c\/p\u003e \u003cp\u003e4.2.1 The Information Superhighway 67\u003c\/p\u003e \u003cp\u003e4.2.2 Harnessing the Power of the Written Word 68\u003c\/p\u003e \u003cp\u003eSelf-Check 70\u003c\/p\u003e \u003cp\u003e4.3 Common Obstacles to Effective Communication 70\u003c\/p\u003e \u003cp\u003e4.3.1 Cultural Differences 70\u003c\/p\u003e \u003cp\u003e4.3.2 Differences in Background 71\u003c\/p\u003e \u003cp\u003e4.3.3 Prejudices and Perceptions 71\u003c\/p\u003e \u003cp\u003e4.3.4 Assumptions and Expectations 72\u003c\/p\u003e \u003cp\u003e4.3.5 Emotions 72\u003c\/p\u003e \u003cp\u003e4.3.6 Overcoming Barriers to Effective Communication 72\u003c\/p\u003e \u003cp\u003eSelf-Check 73\u003c\/p\u003e \u003cp\u003e4.4 Active and Passive Listening 73\u003c\/p\u003e \u003cp\u003eSelf-Check 76\u003c\/p\u003e \u003cp\u003e4.5 Providing Effective Feedback 76\u003c\/p\u003e \u003cp\u003e4.5.1 The Role of Positive Feedback 76\u003c\/p\u003e \u003cp\u003e4.5.2 The Role of Negative Feedback 77\u003c\/p\u003e \u003cp\u003e4.5.3 Guidelines for Providing Feedback That Works 77\u003c\/p\u003e \u003cp\u003eSelf-Check 78\u003c\/p\u003e \u003cp\u003eSummary 78\u003c\/p\u003e \u003cp\u003eKey Terms 79\u003c\/p\u003e \u003cp\u003eSummary Questions 81\u003c\/p\u003e \u003cp\u003eApplying This Chapter 82\u003c\/p\u003e \u003cp\u003eYou Try It 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Employee Discipline 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 86\u003c\/p\u003e \u003cp\u003e5.1 Understanding Employee Discipline 86\u003c\/p\u003e \u003cp\u003eSelf-Check 88\u003c\/p\u003e \u003cp\u003e5.2 Focusing on Performance, Not Personalities 88\u003c\/p\u003e \u003cp\u003eSelf-Check 90\u003c\/p\u003e \u003cp\u003e5.3 Identifying the Two Tracks of Discipline 90\u003c\/p\u003e \u003cp\u003e5.3.1 Dealing with Performance Problems:\u003c\/p\u003e \u003cp\u003eThe First Track 91\u003c\/p\u003e \u003cp\u003e5.3.2 Dealing with Misconduct: The Second Track 93\u003c\/p\u003e \u003cp\u003eSelf-Check 94\u003c\/p\u003e \u003cp\u003e5.4 Disciplining Employees: A Suite in Five Parts 95\u003c\/p\u003e \u003cp\u003e5.4.1 Describing the Unacceptable Behavior 95\u003c\/p\u003e \u003cp\u003e5.4.2 Expressing the Impact to the Work Unit 95\u003c\/p\u003e \u003cp\u003e5.4.3 Specifying the Required Changes 96\u003c\/p\u003e \u003cp\u003e5.4.4 Outlining the Consequences 96\u003c\/p\u003e \u003cp\u003e5.4.5 Providing Emotional Support 97\u003c\/p\u003e \u003cp\u003e5.4.6 Molding It All Together 97\u003c\/p\u003e \u003cp\u003eSelf-Check 98\u003c\/p\u003e \u003cp\u003e5.5 Making and Implementing a Plan for Improvement 98\u003c\/p\u003e \u003cp\u003eSelf-Check 100\u003c\/p\u003e \u003cp\u003eSummary 100\u003c\/p\u003e \u003cp\u003eKey Terms 101\u003c\/p\u003e \u003cp\u003eSummary Questions 102\u003c\/p\u003e \u003cp\u003eApplying This Chapter 102\u003c\/p\u003e \u003cp\u003eYou Try It 104\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Building a Team 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 106\u003c\/p\u003e \u003cp\u003e6.1 Approaching the Hiring Process 106\u003c\/p\u003e \u003cp\u003e6.1.1 Defining the Characteristics of Your New Employees 107\u003c\/p\u003e \u003cp\u003e6.1.2 The Consequences of a Poor Hiring Decision 108\u003c\/p\u003e \u003cp\u003e6.1.3 Steps in the Hiring Process 110\u003c\/p\u003e \u003cp\u003eSelf-Check 111\u003c\/p\u003e \u003cp\u003e6.2 Defining the Job Before You Start 111\u003c\/p\u003e \u003cp\u003eSelf-Check 112\u003c\/p\u003e \u003cp\u003e6.3 Recruiting Talent 112\u003c\/p\u003e \u003cp\u003eSelf-Check 115\u003c\/p\u003e \u003cp\u003e6.4 Reviewing Applications 115\u003c\/p\u003e \u003cp\u003e6.4.1 Reviewing Résumés 115\u003c\/p\u003e \u003cp\u003e6.4.2 Reviewing Cover Letters 118\u003c\/p\u003e \u003cp\u003e6.4.3 Reviewing Applications 118\u003c\/p\u003e \u003cp\u003eSelf-Check 118\u003c\/p\u003e \u003cp\u003e6.5 Interviewing the Best 118\u003c\/p\u003e \u003cp\u003e6.5.1 Asking the Right Questions 119\u003c\/p\u003e \u003cp\u003e6.5.2 Interviewing Do’s 121\u003c\/p\u003e \u003cp\u003e6.5.3 Interviewing Don’ts 122\u003c\/p\u003e \u003cp\u003eSelf-Check 123\u003c\/p\u003e \u003cp\u003e6.6 Evaluating Your Candidates Further 124\u003c\/p\u003e \u003cp\u003e6.6.1 Checking References 124\u003c\/p\u003e \u003cp\u003e6.6.2 Reviewing Your Notes 125\u003c\/p\u003e \u003cp\u003e6.6.3 Conducting a Second (or Third) Round of Interviews 126\u003c\/p\u003e \u003cp\u003eSelf-Check 127\u003c\/p\u003e \u003cp\u003e6.7 Hiring the Best (and Leaving the Rest) 127\u003c\/p\u003e \u003cp\u003e6.7.1 Being Objective 127\u003c\/p\u003e \u003cp\u003e6.7.2 Trusting Your Gut 128\u003c\/p\u003e \u003cp\u003e6.7.3 Adjusting after the Offer 128\u003c\/p\u003e \u003cp\u003eSelf-Check 129\u003c\/p\u003e \u003cp\u003eSummary 129\u003c\/p\u003e \u003cp\u003eKey Terms 129\u003c\/p\u003e \u003cp\u003eSummary Questions 130\u003c\/p\u003e \u003cp\u003eApplying This Chapter 131\u003c\/p\u003e \u003cp\u003eYou Try It 132\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Training a Team 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 134\u003c\/p\u003e \u003cp\u003e7.1 Phasing Out the Old Hierarchy 134\u003c\/p\u003e \u003cp\u003eSelf-Check 137\u003c\/p\u003e \u003cp\u003e7.2 Empowering Your Teams 137\u003c\/p\u003e \u003cp\u003eSelf-Check 138\u003c\/p\u003e \u003cp\u003e7.3 Identifying Advantages of Teams 138\u003c\/p\u003e \u003cp\u003eSelf-Check 139\u003c\/p\u003e \u003cp\u003e7.4 Setting Up and Supporting Your Teams 140\u003c\/p\u003e \u003cp\u003e7.4.1 Formal Teams 140\u003c\/p\u003e \u003cp\u003e7.4.2 Informal Teams 140\u003c\/p\u003e \u003cp\u003e7.4.3 Self-Managed Teams 141\u003c\/p\u003e \u003cp\u003e7.4.4 Encouraging Empowerment 142\u003c\/p\u003e \u003cp\u003eSelf-Check 144\u003c\/p\u003e \u003cp\u003e7.5 Meetings: Putting Teams to Work 144\u003c\/p\u003e \u003cp\u003e7.5.1 Wasting Time with Meetings 145\u003c\/p\u003e \u003cp\u003e7.5.2 Making Meetings a Success 146\u003c\/p\u003e \u003cp\u003eSelf-Check 147\u003c\/p\u003e \u003cp\u003e7.6 Becoming a Coach 148\u003c\/p\u003e \u003cp\u003eSelf-Check 149\u003c\/p\u003e \u003cp\u003e7.7 Coaching Methods, Guidelines, and Tools 149\u003c\/p\u003e \u003cp\u003e7.7.1 Coaching Using Show-and-Tell 150\u003c\/p\u003e \u003cp\u003e7.7.2 Incorporating Coaching in Your Day-to-Day\u003c\/p\u003e \u003cp\u003eInteractions 151\u003c\/p\u003e \u003cp\u003e7.7.3 Identifying a Coach’s Tools 152\u003c\/p\u003e \u003cp\u003eSelf-Check 154\u003c\/p\u003e \u003cp\u003eSummary 155\u003c\/p\u003e \u003cp\u003eKey Terms 155\u003c\/p\u003e \u003cp\u003eSummary Questions 156\u003c\/p\u003e \u003cp\u003eApplying This Chapter 157\u003c\/p\u003e \u003cp\u003eYou Try It 158\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Inspiring Employees to Better Performance 159\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 160\u003c\/p\u003e \u003cp\u003e8.1 Developing Employees 160\u003c\/p\u003e \u003cp\u003eSelf-Check 163\u003c\/p\u003e \u003cp\u003e8.2 Creating Career Development Plans 163\u003c\/p\u003e \u003cp\u003eSelf-Check 166\u003c\/p\u003e \u003cp\u003e8.3 Helping Employees to Develop 166\u003c\/p\u003e \u003cp\u003eSelf-Check 168\u003c\/p\u003e \u003cp\u003e8.4 Finding a Mentor, Being a Mentor 169\u003c\/p\u003e \u003cp\u003eSelf-Check 171\u003c\/p\u003e \u003cp\u003e8.5 Getting What You Reward 171\u003c\/p\u003e \u003cp\u003eSelf-Check 174\u003c\/p\u003e \u003cp\u003e8.6 Figuring Out What Employees Want 174\u003c\/p\u003e \u003cp\u003e8.6.1 Starting with the Positive 177\u003c\/p\u003e \u003cp\u003e8.6.2 Making a Big Deal about Something Little 178\u003c\/p\u003e \u003cp\u003eSelf-Check 179\u003c\/p\u003e \u003cp\u003e8.7 Rewarding Employees 180\u003c\/p\u003e \u003cp\u003e8.7.1 Money 180\u003c\/p\u003e \u003cp\u003e8.7.2 Ten Other Ways to Recognize Employees 182\u003c\/p\u003e \u003cp\u003eSelf-Check 185\u003c\/p\u003e \u003cp\u003eSummary 185\u003c\/p\u003e \u003cp\u003eKey Terms 186\u003c\/p\u003e \u003cp\u003eSummary Questions 187\u003c\/p\u003e \u003cp\u003eApplying This Chapter 188\u003c\/p\u003e \u003cp\u003eYou Try It 189\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Evaluating the Team Members 190\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 191\u003c\/p\u003e \u003cp\u003e9.1 Measuring Progress 192\u003c\/p\u003e \u003cp\u003eSelf-Check 194\u003c\/p\u003e \u003cp\u003e9.2 Developing a System for Providing Immediate\u003c\/p\u003e \u003cp\u003ePerformance Feedback 195\u003c\/p\u003e \u003cp\u003e9.2.1 Setting Your Checkpoints: The Milestones 194\u003c\/p\u003e \u003cp\u003e9.2.2 Reaching Your Checkpoints: The Actions 194\u003c\/p\u003e \u003cp\u003e9.2.3 Sequencing Your Activity: The Relationships 195\u003c\/p\u003e \u003cp\u003e9.2.4 Establishing Your Time Frame: The Schedules 195\u003c\/p\u003e \u003cp\u003e9.2.5 Putting Performance Measuring and Monitoring into Practice: Case Study 197\u003c\/p\u003e \u003cp\u003eSelf-Check 198\u003c\/p\u003e \u003cp\u003e9.3 Charting Progress 199\u003c\/p\u003e \u003cp\u003e9.3.1 Bar Charts 199\u003c\/p\u003e \u003cp\u003e9.3.2 Flowcharts 200\u003c\/p\u003e \u003cp\u003e9.3.3 Software 201\u003c\/p\u003e \u003cp\u003e9.3.4 You Have Their Number: Now What? 201\u003c\/p\u003e \u003cp\u003eSelf-Check 202\u003c\/p\u003e \u003cp\u003e9.4 Evaluating Performance 202\u003c\/p\u003e \u003cp\u003eSelf-Check 206\u003c\/p\u003e \u003cp\u003e9.5 Avoiding Common Mistakes That Evaluators Make 206\u003c\/p\u003e \u003cp\u003e9.5.1 Realizing Why Evaluations Go Bad 207\u003c\/p\u003e \u003cp\u003e9.5.2 Preparing for the No-Surprises Evaluation 208\u003c\/p\u003e \u003cp\u003eSelf-Check 209\u003c\/p\u003e \u003cp\u003eSummary 210\u003c\/p\u003e \u003cp\u003eKey Terms 210\u003c\/p\u003e \u003cp\u003eSummary Questions 211\u003c\/p\u003e \u003cp\u003eApplying This Chapter 212\u003c\/p\u003e \u003cp\u003eYou Try It 213\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Leading Change 214\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 215\u003c\/p\u003e \u003cp\u003e10.1 Managing Urgency and Crises 215\u003c\/p\u003e \u003cp\u003eSelf-Check 216\u003c\/p\u003e \u003cp\u003e10.2 Identifying the Four Stages of Change 217\u003c\/p\u003e \u003cp\u003eSelf-Check 220\u003c\/p\u003e \u003cp\u003e10.3 Becoming a Leader of Change 220\u003c\/p\u003e \u003cp\u003e10.3.1 Change Affects Everyone 220\u003c\/p\u003e \u003cp\u003e10.3.2 Encouraging Employee Initiative 221\u003c\/p\u003e \u003cp\u003eSelf-Check 223\u003c\/p\u003e \u003cp\u003e10.4 Handling Mergers and Layoffs 223\u003c\/p\u003e \u003cp\u003eSelf-Check 225\u003c\/p\u003e \u003cp\u003eSummary 226\u003c\/p\u003e \u003cp\u003eKey Terms 226\u003c\/p\u003e \u003cp\u003eSummary Questions 227\u003c\/p\u003e \u003cp\u003eApplying This Chapter 228\u003c\/p\u003e \u003cp\u003eYou Try It 229\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Managing Diversity 230\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 231\u003c\/p\u003e \u003cp\u003e11.1 Managing Cultural Diversity 231\u003c\/p\u003e \u003cp\u003e11.1.1 Organizational Culture 232\u003c\/p\u003e \u003cp\u003e11.1.2 Cultural Change 232\u003c\/p\u003e \u003cp\u003eSelf-Check 233\u003c\/p\u003e \u003cp\u003e11.2 Understanding National Culture 233\u003c\/p\u003e \u003cp\u003e11.2.1 Attitude toward Time 234\u003c\/p\u003e \u003cp\u003e11.2.2 Universal vs Particular 235\u003c\/p\u003e \u003cp\u003e11.2.3 Individualism vs Collectivism 235\u003c\/p\u003e \u003cp\u003e11.2.4 Emotional vs Neutral 235\u003c\/p\u003e \u003cp\u003e11.2.5 Specific vs Diffuse 236\u003c\/p\u003e \u003cp\u003e11.2.6 Achievement vs Ascription 237\u003c\/p\u003e \u003cp\u003e11.2.7 Attitude toward the Environment 237\u003c\/p\u003e \u003cp\u003eSelf-Check 238\u003c\/p\u003e \u003cp\u003e11.3 Understanding Diversity Trends 238\u003c\/p\u003e \u003cp\u003e11.3.1 Migration 239\u003c\/p\u003e \u003cp\u003e11.3.2 Women in the Workplace 240\u003c\/p\u003e \u003cp\u003e11.3.3 Age and Disability 241\u003c\/p\u003e \u003cp\u003eSelf-Check 242\u003c\/p\u003e \u003cp\u003e11.4 Taking Ten Steps to Make Diversity Work 242\u003c\/p\u003e \u003cp\u003e11.4.1 Step 1: Know the Culture of the Organization 242\u003c\/p\u003e \u003cp\u003e11.4.2 Step 2: Find Out about the Culture of the Area,Region, or Country 243\u003c\/p\u003e \u003cp\u003e11.4.3 Step 3: Understand the Culture of the Individual or Group of Employees 243\u003c\/p\u003e \u003cp\u003e11.4.4 Step 4: Understand the Nature of the Business 243\u003c\/p\u003e \u003cp\u003e11.4.5 Step 5: Understand Yourself 243\u003c\/p\u003e \u003cp\u003e11.4.6 Step 6: Be Sensitive 244\u003c\/p\u003e \u003cp\u003e11.4.7 Step 7: Encourage Diversity 244\u003c\/p\u003e \u003cp\u003e11.4.8 Step 8: Treat People as Equals 244\u003c\/p\u003e \u003cp\u003e11.4.9 Step 9: Educate against Prejudice 245\u003c\/p\u003e \u003cp\u003e11.4.10 Step 10: Act against Discrimination 245\u003c\/p\u003e \u003cp\u003eSelf-Check 245\u003c\/p\u003e \u003cp\u003eSummary 246\u003c\/p\u003e \u003cp\u003eKey Terms 246\u003c\/p\u003e \u003cp\u003eSummary Questions 247\u003c\/p\u003e \u003cp\u003eApplying This Chapter 247\u003c\/p\u003e \u003cp\u003eYou Try It 249\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Ethics and Office Politics 250\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 251\u003c\/p\u003e \u003cp\u003e12.1 Defining Ethics 251\u003c\/p\u003e \u003cp\u003e12.1.1 Creating a Code of Ethics 252\u003c\/p\u003e \u003cp\u003e12.1.2 A Sample Code of Ethics 254\u003c\/p\u003e \u003cp\u003eSelf-Check 255\u003c\/p\u003e \u003cp\u003e12.2 Evaluating Your Political Environment 255\u003c\/p\u003e \u003cp\u003e12.2.1 Identifying Key Players 257\u003c\/p\u003e \u003cp\u003e12.2.2 Redrawing Your Organization Chart 258\u003c\/p\u003e \u003cp\u003eSelf-Check 260\u003c\/p\u003e \u003cp\u003e12.3 Scrutinizing Communication: What’s Real and What’s Not? 261\u003c\/p\u003e \u003cp\u003e12.3.1 Reading between the Lines 261\u003c\/p\u003e \u003cp\u003e12.3.2 Probing for Information 262\u003c\/p\u003e \u003cp\u003eSelf-Check 263\u003c\/p\u003e \u003cp\u003e12.4 Uncovering the Unwritten Rules of Organizational Politics 263\u003c\/p\u003e \u003cp\u003e12.4.1 Interpreting the Company Policy Manual 263\u003c\/p\u003e \u003cp\u003e12.4.2 Helping Others Get What They Want 265\u003c\/p\u003e \u003cp\u003e12.4.3 Not Partying at Company Parties 266\u003c\/p\u003e \u003cp\u003e12.4.4 Managing Your Manager 267\u003c\/p\u003e \u003cp\u003e12.4.5 Working with a Mentor 267\u003c\/p\u003e \u003cp\u003eSelf-Check 268\u003c\/p\u003e \u003cp\u003e12.5 Protecting Yourself 268\u003c\/p\u003e \u003cp\u003e12.5.1 Documenting for Protection 268\u003c\/p\u003e \u003cp\u003e12.5.2 Making Promises 269\u003c\/p\u003e \u003cp\u003e12.5.3 Publicizing Success 270\u003c\/p\u003e \u003cp\u003eSelf-Check 270\u003c\/p\u003e \u003cp\u003eSummary 270\u003c\/p\u003e \u003cp\u003eKey Terms 271\u003c\/p\u003e \u003cp\u003eSummary Questions 272\u003c\/p\u003e \u003cp\u003eApplying This Chapter 273\u003c\/p\u003e \u003cp\u003eYou Try It 274\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Working with Unions 275\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 276\u003c\/p\u003e \u003cp\u003e13.1 The Governing Laws of Unions 276\u003c\/p\u003e \u003cp\u003e13.1.1 The National Labor Relations Act 276\u003c\/p\u003e \u003cp\u003e13.1.2 The Taft-Hartley Act 277\u003c\/p\u003e \u003cp\u003e13.1.3 Right-to-Work Laws 277\u003c\/p\u003e \u003cp\u003eSelf-Check 277\u003c\/p\u003e \u003cp\u003e13.2 Working with Different Types of Unions 278\u003c\/p\u003e \u003cp\u003e13.2.1 Local Unions 278\u003c\/p\u003e \u003cp\u003e13.2.2 National Unions 279\u003c\/p\u003e \u003cp\u003e13.2.3 Multiunion Associations 280\u003c\/p\u003e \u003cp\u003eSelf-Check 280\u003c\/p\u003e \u003cp\u003e13.3 Working with Unions 280\u003c\/p\u003e \u003cp\u003e13.3.1 Why Employees Join Unions 281\u003c\/p\u003e \u003cp\u003e13.3.2 The Union Organization Process 281\u003c\/p\u003e \u003cp\u003e13.3.3 The Union Contract 281\u003c\/p\u003e \u003cp\u003e13.3.4 Management Challenges When Working with Unions 282\u003c\/p\u003e \u003cp\u003eSelf-Check 284\u003c\/p\u003e \u003cp\u003eSummary 284\u003c\/p\u003e \u003cp\u003eKey Terms 284\u003c\/p\u003e \u003cp\u003eSummary Questions 287\u003c\/p\u003e \u003cp\u003eApplying This Chapter 288\u003c\/p\u003e \u003cp\u003eYou Try It 289\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Budgeting and Accounting 290\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 291\u003c\/p\u003e \u003cp\u003e14.1 Exploring Budgets 291\u003c\/p\u003e \u003cp\u003e14.1.1 Using Different Budgets 292\u003c\/p\u003e \u003cp\u003e14.1.2 Creating a Budget 293\u003c\/p\u003e \u003cp\u003e14.1.3 Ensuring Your Budget Is Accurate 294\u003c\/p\u003e \u003cp\u003eSelf-Check 295\u003c\/p\u003e \u003cp\u003e14.2 Working with Budgets 297\u003c\/p\u003e \u003cp\u003e14.2.1 Using Up-Front Budgets 297\u003c\/p\u003e \u003cp\u003e14.2.2 Staying within Budget 298\u003c\/p\u003e \u003cp\u003eSelf-Check 299\u003c\/p\u003e \u003cp\u003e14.3 Understanding the Basics of Accounting 300\u003c\/p\u003e \u003cp\u003e14.3.1 Assets 300\u003c\/p\u003e \u003cp\u003e14.3.2 Liabilities 302\u003c\/p\u003e \u003cp\u003e14.3.3 Owners’ Equity 303\u003c\/p\u003e \u003cp\u003e14.3.4 Knowing Double-Entry Bookkeeping 303\u003c\/p\u003e \u003cp\u003eSelf-Check 305\u003c\/p\u003e \u003cp\u003e14.4 Identifying the Most Common Types of Financial Statements 305\u003c\/p\u003e \u003cp\u003e14.4.1 The Balance Sheet 306\u003c\/p\u003e \u003cp\u003e14.4.2 The Income Statement 306\u003c\/p\u003e \u003cp\u003e14.4.3 The Cash-Flow Statement 309\u003c\/p\u003e \u003cp\u003eSelf-Check 311\u003c\/p\u003e \u003cp\u003eSummary 312\u003c\/p\u003e \u003cp\u003eKey Terms 312\u003c\/p\u003e \u003cp\u003eSummary Questions 314\u003c\/p\u003e \u003cp\u003eApplying This Chapter 315\u003c\/p\u003e \u003cp\u003eYou Try It 316\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Using Technology 317\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 318\u003c\/p\u003e \u003cp\u003e15.1 Using Technology to Your Advantage 318\u003c\/p\u003e \u003cp\u003e15.1.1 Creating a Technology-Competitive Advantage 318\u003c\/p\u003e \u003cp\u003e15.1.2 Developing a Plan 319\u003c\/p\u003e \u003cp\u003eSelf-Check 321\u003c\/p\u003e \u003cp\u003e15.2 Weighing the Benefits and Drawbacks of Technology 321\u003c\/p\u003e \u003cp\u003e15.2.1 Improving Efficiency and Productivity 323\u003c\/p\u003e \u003cp\u003e15.2.2 Getting the Most Out of Information Technology 324\u003c\/p\u003e \u003cp\u003e15.2.3 Using Technology to Support Teamwork 326\u003c\/p\u003e \u003cp\u003eSelf-Check 327\u003c\/p\u003e \u003cp\u003e15.3 Making Room for a New Kind of Employee 327\u003c\/p\u003e \u003cp\u003e15.3.1 Preparing to Get Virtual 329\u003c\/p\u003e \u003cp\u003e15.3.2 Understanding Changes to the Office Culture 329\u003c\/p\u003e \u003cp\u003eSelf-Check 331\u003c\/p\u003e \u003cp\u003e15.4 Managing from a Distance 331\u003c\/p\u003e \u003cp\u003e15.4.1 Managing Different Shifts 332\u003c\/p\u003e \u003cp\u003e15.4.2 Recognizing Employees from a Distance 333\u003c\/p\u003e \u003cp\u003eSelf-Check 333\u003c\/p\u003e \u003cp\u003eSummary 334\u003c\/p\u003e \u003cp\u003eKey Terms 334\u003c\/p\u003e \u003cp\u003eSummary Questions 335\u003c\/p\u003e \u003cp\u003eApplying This Chapter 335\u003c\/p\u003e \u003cp\u003eYou Try It 337\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Common Management Trends and Mistakes 338\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 339\u003c\/p\u003e \u003cp\u003e16.1 Management Trends 339\u003c\/p\u003e \u003cp\u003e16.1.1 Going Back to Management 101 339\u003c\/p\u003e \u003cp\u003e16.1.2 Creating a Learning Organization 340\u003c\/p\u003e \u003cp\u003e16.1.3 Making a Flat Organization 341\u003c\/p\u003e \u003cp\u003e16.1.4 Unlocking Open-Book Management 342\u003c\/p\u003e \u003cp\u003e16.1.5 Understanding Six Sigma 343\u003c\/p\u003e \u003cp\u003eSelf-Check 344\u003c\/p\u003e \u003cp\u003e16.2 Common Management Mistakes 344\u003c\/p\u003e \u003cp\u003e16.2.1 Not Making the Transition from Worker to Manager 344\u003c\/p\u003e \u003cp\u003e16.2.2 Not Setting Clear Goals and Expectations 345\u003c\/p\u003e \u003cp\u003e16.2.3 Failing to Delegate 345\u003c\/p\u003e \u003cp\u003e16.2.4 Failing to Communicate 345\u003c\/p\u003e \u003cp\u003e16.2.5 Not Making Time for Employees 346\u003c\/p\u003e \u003cp\u003e16.2.6 Not Recognizing Employee Achievement 346\u003c\/p\u003e \u003cp\u003e16.2.7 Failing to Learn 346\u003c\/p\u003e \u003cp\u003e16.2.8 Resisting Change 347\u003c\/p\u003e \u003cp\u003e16.2.9 Going for the Quick Fix over the Lasting Solution 347\u003c\/p\u003e \u003cp\u003e16.2.10 Striking a Balance 348\u003c\/p\u003e \u003cp\u003eSelf-Check 348\u003c\/p\u003e \u003cp\u003eSummary 349\u003c\/p\u003e \u003cp\u003eKey Terms 349\u003c\/p\u003e \u003cp\u003eSummary Questions 350\u003c\/p\u003e \u003cp\u003eApplying This Chapter 350\u003c\/p\u003e \u003cp\u003eYou Try It 351\u003c\/p\u003e \u003cp\u003eEndnotes 352\u003c\/p\u003e \u003cp\u003eGlossary 356\u003c\/p\u003e \u003cp\u003eIndex 365\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52257072382232,"sku":"9780470111277","price":72.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470111277.jpg?v=1781276287","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/wiley-pathways-supervision-managing-to-achieve-results-paperback-softback-9780470111277","provider":"Freshly Printed Books","version":"1.0","type":"link"}