{"product_id":"wiley-pathways-human-resource-management-paperback-softback-9780470111208","title":"Wiley Pathways Human Resource Management (Paperback \/ softback) 9780470111208","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eWiley Pathways Human Resource Management\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eMax Messmer (Author), Anne M. Bogardus (Author), Connie Isbell (With)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470111208, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 6 November 2007\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e416 pages\u003cbr\u003e23.1 x 18.8 x 2.5 cm, 0.81 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eWiley Pathways Human Resource Management walks readers through the steps involved in managing the most important component of a company - its employees. The skills-based approach covers everything from designing a new position and the interview process to administering benefits and managing workplace safety so students will be able to apply their knowledge in a professional setting.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003e1 Managing Human Resources Today 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 2\u003c\/p\u003e \u003cp\u003e1.1 Human Resources and Company Performance 2\u003c\/p\u003e \u003cp\u003e1.1.1 The Business of People 2\u003c\/p\u003e \u003cp\u003e1.1.2 Standing Out From the Competition 2\u003c\/p\u003e \u003cp\u003e1.1.3 Balancing Act 2\u003c\/p\u003e \u003cp\u003eSelf-Check 3\u003c\/p\u003e \u003cp\u003e1.2 Responsibilities of Human Resource Departments 3\u003c\/p\u003e \u003cp\u003e1.2.1 A Range of Focus 4\u003c\/p\u003e \u003cp\u003e1.2.2 Customizing Human Resources 5\u003c\/p\u003e \u003cp\u003e1.2.3 Skills of Human Resource Professionals 5\u003c\/p\u003e \u003cp\u003eSelf-Check 6\u003c\/p\u003e \u003cp\u003e1.3 Ethics in Human Resource Management 6\u003c\/p\u003e \u003cp\u003e1.3.1 Government and Corporate Ethics 6\u003c\/p\u003e \u003cp\u003e1.3.2 The HR Role 7\u003c\/p\u003e \u003cp\u003eSelf-Check 8\u003c\/p\u003e \u003cp\u003e1.4 Focusing on Strategy 8\u003c\/p\u003e \u003cp\u003e1.4.1 A Strategic Skill Set 8\u003c\/p\u003e \u003cp\u003e1.4.2 Strategy in HR 9\u003c\/p\u003e \u003cp\u003e1.4.3 Putting Strategy to Work 10\u003c\/p\u003e \u003cp\u003eSelf-Check 11\u003c\/p\u003e \u003cp\u003e1.5 Keeping Pace with Technology 11\u003c\/p\u003e \u003cp\u003e1.5.1 Facing the Challenges of Technology 12\u003c\/p\u003e \u003cp\u003e1.5.2 Playing It Safe with HR Technology 13\u003c\/p\u003e \u003cp\u003e1.5.3 Staying Ahead with HR Software 14\u003c\/p\u003e \u003cp\u003e1.5.4 Heeding HRIS Hazards 14\u003c\/p\u003e \u003cp\u003e1.5.5 Making HRIS Decisions 15\u003c\/p\u003e \u003cp\u003e1.5.6 HRIS Research 15\u003c\/p\u003e \u003cp\u003eSelf-Check 16\u003c\/p\u003e \u003cp\u003eSummary 17\u003c\/p\u003e \u003cp\u003eKey Terms 17\u003c\/p\u003e \u003cp\u003eApplying This Chapter 20\u003c\/p\u003e \u003cp\u003eYou Try It 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Equal Opportunity and the Legal Environment 22\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 23\u003c\/p\u003e \u003cp\u003e2.1 Equal Employment Opportunity Concepts 23\u003c\/p\u003e \u003cp\u003e2.1.1 What Is Discrimination? 23\u003c\/p\u003e \u003cp\u003e2.1.2 The Equal Employment Opportunity Commission 23\u003c\/p\u003e \u003cp\u003eSelf-Check 24\u003c\/p\u003e \u003cp\u003e2.2 Major Equal Employment Laws 24\u003c\/p\u003e \u003cp\u003eSelf-Check 29\u003c\/p\u003e \u003cp\u003e2.3 Complying with EEOC Regulations 29\u003c\/p\u003e \u003cp\u003e2.3.1 Staying Ahead of the Game: The Proactive Approach 29\u003c\/p\u003e \u003cp\u003e2.3.2 Use EEOC Resources 30\u003c\/p\u003e \u003cp\u003e2.3.3 In the Event of a Complaint 30\u003c\/p\u003e \u003cp\u003e2.3.4 EEOC Actions: Corporate Choices 32\u003c\/p\u003e \u003cp\u003eSelf-Check 32\u003c\/p\u003e \u003cp\u003e2.4 Legal Matters: The Big Picture 32\u003c\/p\u003e \u003cp\u003e2.4.1 Why Legal Fees Are a Good Investment 33\u003c\/p\u003e \u003cp\u003e2.4.2 Disparate Impact 33\u003c\/p\u003e \u003cp\u003eSelf-Check 34\u003c\/p\u003e \u003cp\u003e2.5 Sexual Harassment: Keep Your Workplace Free of It 35\u003c\/p\u003e \u003cp\u003e2.5.1 EEOC and Sexual Harassment 35\u003c\/p\u003e \u003cp\u003e2.5.2 Implementing an Effective Sexual Harassment Policy 36\u003c\/p\u003e \u003cp\u003e2.5.3 Coping with Harassment Complaints 36\u003c\/p\u003e \u003cp\u003eSelf-Check 37\u003c\/p\u003e \u003cp\u003eSummary 38\u003c\/p\u003e \u003cp\u003eKey Terms 38\u003c\/p\u003e \u003cp\u003eApplying This Chapter 41\u003c\/p\u003e \u003cp\u003eYou Try It 42\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Building a Strategic Staffing Plan 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 44\u003c\/p\u003e \u003cp\u003e3.1 Strategic-Style Staffing 44\u003c\/p\u003e \u003cp\u003e3.1.1 Comparing Staffing Approaches 44\u003c\/p\u003e \u003cp\u003e3.1.2 Taking a Closer Look at Staffing 44\u003c\/p\u003e \u003cp\u003eSelf-Check 46\u003c\/p\u003e \u003cp\u003e3.2 Assessing Staffing Needs 46\u003c\/p\u003e \u003cp\u003e3.2.1 Making It a Team Effort 46\u003c\/p\u003e \u003cp\u003e3.2.2 Choosing between Hiring or Repositioning 47\u003c\/p\u003e \u003cp\u003e3.2.3 Considering a Mix of Resources 48\u003c\/p\u003e \u003cp\u003e3.2.4 Reassessing Goals Annually 48\u003c\/p\u003e \u003cp\u003eSelf-Check 49\u003c\/p\u003e \u003cp\u003e3.3 Conducting a Job Analysis 49\u003c\/p\u003e \u003cp\u003e3.3.1 Gathering Job Data 49\u003c\/p\u003e \u003cp\u003e3.3.2 Employing Methods of Data Collection 50\u003c\/p\u003e \u003cp\u003e3.3.3 Using Competency Modeling 51\u003c\/p\u003e \u003cp\u003eSelf-Check 53\u003c\/p\u003e \u003cp\u003e3.4 Creating Job Descriptions 53\u003c\/p\u003e \u003cp\u003e3.4.1 Job Description Formats 54\u003c\/p\u003e \u003cp\u003e3.4.2 Creating a Job Description 54\u003c\/p\u003e \u003cp\u003eSelf-Check 57\u003c\/p\u003e \u003cp\u003e3.5 Choosing Job Titles 57\u003c\/p\u003e \u003cp\u003e3.5.1 Legal Implications of Job Titles 58\u003c\/p\u003e \u003cp\u003e3.5.2 Considering Employee Classification 58\u003c\/p\u003e \u003cp\u003eSelf-Check 60\u003c\/p\u003e \u003cp\u003eSummary 61\u003c\/p\u003e \u003cp\u003eKey Terms 61\u003c\/p\u003e \u003cp\u003eApplying This Chapter 64\u003c\/p\u003e \u003cp\u003eYou Try It 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Recruiting and Evaluating Prospective Employees 66\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 67\u003c\/p\u003e \u003cp\u003e4.1 Finding New Employees 67\u003c\/p\u003e \u003cp\u003e4.1.1 Filling Jobs from Within 67\u003c\/p\u003e \u003cp\u003e4.1.2 Looking for Staff outside the Company 68\u003c\/p\u003e \u003cp\u003e4.1.3 Outsourcing: The Role of HR 69\u003c\/p\u003e \u003cp\u003eSelf-Check 70\u003c\/p\u003e \u003cp\u003e4.2 Help Wanted: The Recruiting Process 70\u003c\/p\u003e \u003cp\u003e4.2.1 Getting Started 71\u003c\/p\u003e \u003cp\u003e4.2.2 What Makes a Good Job Ad? 71\u003c\/p\u003e \u003cp\u003e4.2.3 Using the Internet 73\u003c\/p\u003e \u003cp\u003e4.2.4 Classified Ads 75\u003c\/p\u003e \u003cp\u003e4.2.5 Other Recruiting Routes 75\u003c\/p\u003e \u003cp\u003eSelf-Check 77\u003c\/p\u003e \u003cp\u003e4.3 Using Recruiters to Get the Job Done 77\u003c\/p\u003e \u003cp\u003e4.3.1 The Recruitment Players 77\u003c\/p\u003e \u003cp\u003e4.3.2 Finding the “Right” Recruiter 78\u003c\/p\u003e \u003cp\u003eSelf-Check 79\u003c\/p\u003e \u003cp\u003e4.4 Evaluating Candidates: Applications and Resumes 79\u003c\/p\u003e \u003cp\u003e4.4.1 Job Applications: Are They Obsolete? 79\u003c\/p\u003e \u003cp\u003e4.4.2 Getting the Most Out of Resumes 82\u003c\/p\u003e \u003cp\u003e4.4.3 Setting Up a System for Evaluating Candidates 86\u003c\/p\u003e \u003cp\u003eSelf-Check 87\u003c\/p\u003e \u003cp\u003e4.5 Testing as Part of the Evaluation Process 87\u003c\/p\u003e \u003cp\u003e4.5.1 Following the Testing Rules 87\u003c\/p\u003e \u003cp\u003e4.5.2 Finding the Right Test 88\u003c\/p\u003e \u003cp\u003e4.5.3 Staying Out of Test Trouble 91\u003c\/p\u003e \u003cp\u003eSelf-Check 92\u003c\/p\u003e \u003cp\u003eSummary 92\u003c\/p\u003e \u003cp\u003eKey Terms 92\u003c\/p\u003e \u003cp\u003eApplying This Chapter 95\u003c\/p\u003e \u003cp\u003eYou Try It 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Interviewing and Making Selection Decisions 98\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 99\u003c\/p\u003e \u003cp\u003e5.1 Interviewing: The Basics 99\u003c\/p\u003e \u003cp\u003e5.1.1 Keeping Up with the Times 99\u003c\/p\u003e \u003cp\u003e5.1.2 Getting Results 100\u003c\/p\u003e \u003cp\u003e5.1.3 Interviewing: What to Avoid 100\u003c\/p\u003e \u003cp\u003eSelf-Check 101\u003c\/p\u003e \u003cp\u003e5.2 Preparing for an Interview 101\u003c\/p\u003e \u003cp\u003e5.2.1 Warming Up: The Introduction 102\u003c\/p\u003e \u003cp\u003e5.2.2 Mastering the Art of Q\u0026amp;A 103\u003c\/p\u003e \u003cp\u003e5.2.3 Q\u0026amp;A: Varying Styles 104\u003c\/p\u003e \u003cp\u003e5.2.4 Staying on Course: Nondiscriminatory Questioning 105\u003c\/p\u003e \u003cp\u003e5.2.5 Closing on the Right Note 107\u003c\/p\u003e \u003cp\u003eSelf-Check 108\u003c\/p\u003e \u003cp\u003e5.3 Making Selection Decisions 108\u003c\/p\u003e \u003cp\u003e5.3.1 Seeking Success 108\u003c\/p\u003e \u003cp\u003e5.3.2 Utilizing the “Tools” of the Trade 109\u003c\/p\u003e \u003cp\u003e5.3.3 Putting a Selection System to Work 109\u003c\/p\u003e \u003cp\u003e5.3.4 Setting up Your Own Protocol 110\u003c\/p\u003e \u003cp\u003e5.3.5 Factoring in the Intangibles 111\u003c\/p\u003e \u003cp\u003eSelf-Check 113\u003c\/p\u003e \u003cp\u003e5.4 Checking Out Applicants 114\u003c\/p\u003e \u003cp\u003e5.4.1 Checking References 114\u003c\/p\u003e \u003cp\u003e5.4.2 Going with Background Checks 115\u003c\/p\u003e \u003cp\u003eSelf-Check 116\u003c\/p\u003e \u003cp\u003e5.5 Making Job Offers 116\u003c\/p\u003e \u003cp\u003e5.5.1 Proceeding after the Offer 118\u003c\/p\u003e \u003cp\u003eSelf-Check 119\u003c\/p\u003e \u003cp\u003eSummary 120\u003c\/p\u003e \u003cp\u003eKey Terms 120\u003c\/p\u003e \u003cp\u003eApplying This Chapter 122\u003c\/p\u003e \u003cp\u003eYou Try It 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Training Employees 124\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 125\u003c\/p\u003e \u003cp\u003e6.1 Determining What Training Can Do For You 125\u003c\/p\u003e \u003cp\u003e6.1.1 Evaluating Your Training Situation 125\u003c\/p\u003e \u003cp\u003e6.1.2 Assessing Training Needs: Where It All Starts 126\u003c\/p\u003e \u003cp\u003e6.1.3 Tying Training Needs to Strategic Goals 126\u003c\/p\u003e \u003cp\u003e6.1.4 Deciding Whether to Train or Not to Train 127\u003c\/p\u003e \u003cp\u003eSelf-Check 127\u003c\/p\u003e \u003cp\u003e6.2 Putting the ADDIE Model to Work 128\u003c\/p\u003e \u003cp\u003e6.2.1 Analysis 128\u003c\/p\u003e \u003cp\u003e6.2.2 Design 128\u003c\/p\u003e \u003cp\u003e6.2.3 Development 130\u003c\/p\u003e \u003cp\u003e6.2.4 Implementation 130\u003c\/p\u003e \u003cp\u003e6.2.5 Evaluation 130\u003c\/p\u003e \u003cp\u003eSelf-Check 131\u003c\/p\u003e \u003cp\u003e6.3 Weighing the Training Options 131\u003c\/p\u003e \u003cp\u003e6.3.1 Choosing an Instructional Method 131\u003c\/p\u003e \u003cp\u003e6.3.2 Choosing a Delivery Method 133\u003c\/p\u003e \u003cp\u003e6.3.3 Mentoring as a Training Tool 134\u003c\/p\u003e \u003cp\u003eSelf-Check 135\u003c\/p\u003e \u003cp\u003e6.4 Applying Training to Common Topics 135\u003c\/p\u003e \u003cp\u003e6.4.1 New Hire Orientation 135\u003c\/p\u003e \u003cp\u003e6.4.2 Diversity Training 136\u003c\/p\u003e \u003cp\u003e6.4.3 Sexual Harassment Training 136\u003c\/p\u003e \u003cp\u003e6.4.4 Communication Training 136\u003c\/p\u003e \u003cp\u003e6.4.5 Time Management Training 137\u003c\/p\u003e \u003cp\u003eSelf-Check 138\u003c\/p\u003e \u003cp\u003e6.5 Measuring Results: Is Training Working? 138\u003c\/p\u003e \u003cp\u003e6.5.1 Initial Employee Reaction 139\u003c\/p\u003e \u003cp\u003e6.5.2 Effectiveness of Learning 139\u003c\/p\u003e \u003cp\u003e6.5.3 Impact on Performance 139\u003c\/p\u003e \u003cp\u003e6.5.4 Cost\/Benefit Analysis 140\u003c\/p\u003e \u003cp\u003eSelf-Check 141\u003c\/p\u003e \u003cp\u003eSummary 141\u003c\/p\u003e \u003cp\u003eKey Terms 142\u003c\/p\u003e \u003cp\u003eApplying This Chapter 144\u003c\/p\u003e \u003cp\u003eYou Try It 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Assessing and Appraising Performance 146\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 147\u003c\/p\u003e \u003cp\u003e7.1 Putting Performance Appraisals to Work 147\u003c\/p\u003e \u003cp\u003e7.1.1 Facing the Challenge 147\u003c\/p\u003e \u003cp\u003e7.1.2 Understanding the Legal Aspects of Appraisals 148\u003c\/p\u003e \u003cp\u003eSelf-Check 149\u003c\/p\u003e \u003cp\u003e7.2 Launching an Appraisal Program 149\u003c\/p\u003e \u003cp\u003e7.2.1 Enlist the Support of Senior Management 149\u003c\/p\u003e \u003cp\u003e7.2.2 Choose Performance Measures with Care 150\u003c\/p\u003e \u003cp\u003e7.2.3 Develop a Tracking Approach 150\u003c\/p\u003e \u003cp\u003e7.2.4 Devise an Evaluation Method 150\u003c\/p\u003e \u003cp\u003e7.2.5 Thinking about Timing 151\u003c\/p\u003e \u003cp\u003e7.2.6 Develop a Communication Game Plan 151\u003c\/p\u003e \u003cp\u003eSelf-Check 152\u003c\/p\u003e \u003cp\u003e7.3 Deciding on a Performance Appraisal System 152\u003c\/p\u003e \u003cp\u003e7.3.1 Management by Objectives (MBO) 153\u003c\/p\u003e \u003cp\u003e7.3.2 Critical Incidents Reporting 153\u003c\/p\u003e \u003cp\u003e7.3.3 Job Rating Checklist 154\u003c\/p\u003e \u003cp\u003e7.3.4 Behaviorally Anchored Ratings Scale (BARS) 155\u003c\/p\u003e \u003cp\u003e7.3.5 Forced Choice 155\u003c\/p\u003e \u003cp\u003e7.3.6 Ranking Methods 157\u003c\/p\u003e \u003cp\u003e7.3.7 Multi-Rater Assessments 157\u003c\/p\u003e \u003cp\u003eSelf-Check 158\u003c\/p\u003e \u003cp\u003e7.4 Getting the Most Out of an Appraisal Meeting 158\u003c\/p\u003e \u003cp\u003e7.4.1 Preparing for the Meeting 158\u003c\/p\u003e \u003cp\u003e7.4.2 Conducting the Session 159\u003c\/p\u003e \u003cp\u003e7.4.3 Giving Constructive Feedback 160\u003c\/p\u003e \u003cp\u003e7.4.4 Preparing for a Negative Reaction 160\u003c\/p\u003e \u003cp\u003e7.4.5 Choosing Areas for Further Development 161\u003c\/p\u003e \u003cp\u003e7.4.6 Concluding the Meeting 161\u003c\/p\u003e \u003cp\u003eSelf-Check 162\u003c\/p\u003e \u003cp\u003e7.5 Following Up After an Appraisal 162\u003c\/p\u003e \u003cp\u003e7.5.1 Take a Look at Yourself 163\u003c\/p\u003e \u003cp\u003e7.5.2 Evaluating Your Appraisal System 163\u003c\/p\u003e \u003cp\u003eSelf-Check 164\u003c\/p\u003e \u003cp\u003eSummary 164\u003c\/p\u003e \u003cp\u003eKey Terms 165\u003c\/p\u003e \u003cp\u003eApplying This Chapter 168\u003c\/p\u003e \u003cp\u003eYou Try It 169\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Compensation Strategies and Practices 170\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 171\u003c\/p\u003e \u003cp\u003e8.1 Building a Compensation Foundation 171\u003c\/p\u003e \u003cp\u003e8.1.1 Taking on the HR Role 171\u003c\/p\u003e \u003cp\u003e8.1.2 Forming a Compensation Philosophy 171\u003c\/p\u003e \u003cp\u003e8.1.3 Focusing on Strategy 172\u003c\/p\u003e \u003cp\u003e8.1.4 Managing External Factors 173\u003c\/p\u003e \u003cp\u003eSelf-Check 175\u003c\/p\u003e \u003cp\u003e8.2 Looking at Compensation Legal Issues 176\u003c\/p\u003e \u003cp\u003e8.2.1 Fair Labor Standards Act 177\u003c\/p\u003e \u003cp\u003e8.2.2 Classifying Exempt and Nonexempt Workers 179\u003c\/p\u003e \u003cp\u003e8.2.3 Communicating Your Policies 179\u003c\/p\u003e \u003cp\u003eSelf-Check 181\u003c\/p\u003e \u003cp\u003e8.3 Types of Compensation 181\u003c\/p\u003e \u003cp\u003e8.3.1 Total Rewards 181\u003c\/p\u003e \u003cp\u003eSelf-Check 184\u003c\/p\u003e \u003cp\u003e8.4 Administering a Compensation Plan 184\u003c\/p\u003e \u003cp\u003e8.4.1 Setting Pay Scale 185\u003c\/p\u003e \u003cp\u003e8.4.2 Accounting for Individuals 187\u003c\/p\u003e \u003cp\u003eSelf-Check 188\u003c\/p\u003e \u003cp\u003e8.5 Using Raises, Bonuses, and Incentives 188\u003c\/p\u003e \u003cp\u003e8.5.1 Designing a Plan 189\u003c\/p\u003e \u003cp\u003e8.5.2 Choosing a Reward Approach 190\u003c\/p\u003e \u003cp\u003e8.5.3 Incentives 191\u003c\/p\u003e \u003cp\u003e8.5.4 Avoiding Plan Pitfalls 193\u003c\/p\u003e \u003cp\u003eSelf-Check 193\u003c\/p\u003e \u003cp\u003eSummary 194\u003c\/p\u003e \u003cp\u003eKey Terms 194\u003c\/p\u003e \u003cp\u003eApplying This Chapter 198\u003c\/p\u003e \u003cp\u003eYou Try It 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Designing and Administering Benefits 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 202\u003c\/p\u003e \u003cp\u003e9.1 Identifying the Role of Employee Benefits 202\u003c\/p\u003e \u003cp\u003e9.1.1 Knowing the Types of Benefits 203\u003c\/p\u003e \u003cp\u003e9.1.2 Following Key Trends in Benefits Management 203\u003c\/p\u003e \u003cp\u003e9.1.3 Getting a Grip on Administration 206\u003c\/p\u003e \u003cp\u003eSelf-Check 207\u003c\/p\u003e \u003cp\u003e9.2 Administering Benefits Required by Law 207\u003c\/p\u003e \u003cp\u003e9.2.1 Social Security and Medicare 207\u003c\/p\u003e \u003cp\u003e9.2.2 Unemployment Insurance 208\u003c\/p\u003e \u003cp\u003e9.2.3 Family Medical Leave Act 208\u003c\/p\u003e \u003cp\u003e9.2.4 Workers’ Compensation 210\u003c\/p\u003e \u003cp\u003e9.2.5 Health Benefit Continuation 210\u003c\/p\u003e \u003cp\u003eSelf-Check 211\u003c\/p\u003e \u003cp\u003e9.3 Administering Health and Welfare Benefits 211\u003c\/p\u003e \u003cp\u003e9.3.1 Taking on Healthcare Plans 211\u003c\/p\u003e \u003cp\u003e9.3.2 Examining Employee Welfare Benefits 214\u003c\/p\u003e \u003cp\u003eSelf-Check 216\u003c\/p\u003e \u003cp\u003e9.4 Administering Other Benefits 216\u003c\/p\u003e \u003cp\u003e9.4.1 Planning for Retirement 216\u003c\/p\u003e \u003cp\u003e9.4.2 Providing Family Assistance 218\u003c\/p\u003e \u003cp\u003e9.4.3 Managing Time Off 219\u003c\/p\u003e \u003cp\u003e9.4.4 Setting up an Employee Assistance Program 222\u003c\/p\u003e \u003cp\u003eSelf-Check 223\u003c\/p\u003e \u003cp\u003eSummary 223\u003c\/p\u003e \u003cp\u003eKey Terms 224\u003c\/p\u003e \u003cp\u003eApplying This Chapter 227\u003c\/p\u003e \u003cp\u003eYou Try It 228\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Developing Employee Relations 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 230\u003c\/p\u003e \u003cp\u003e10.1 Building Employee Relations into a Strategic Plan 230\u003c\/p\u003e \u003cp\u003e10.1.1 Building a Communication Plan 231\u003c\/p\u003e \u003cp\u003eSelf-Check 232\u003c\/p\u003e \u003cp\u003e10.2 Creating a People-Oriented Workplace 233\u003c\/p\u003e \u003cp\u003e10.2.1 Promoting Job Satisfaction 233\u003c\/p\u003e \u003cp\u003e10.2.2 Treating Employees as Assets 233\u003c\/p\u003e \u003cp\u003e10.2.3 Committing to Job Security 233\u003c\/p\u003e \u003cp\u003e10.2.4 Providing People-Friendly Facilities 234\u003c\/p\u003e \u003cp\u003e10.2.5 Being Sensitive to Work-Life Balance Issues 235\u003c\/p\u003e \u003cp\u003e10.2.6 Offering Employee Autonomy 235\u003c\/p\u003e \u003cp\u003eSelf-Check 236\u003c\/p\u003e \u003cp\u003e10.3 Adopting Alternate Work Arrangements 236\u003c\/p\u003e \u003cp\u003e10.3.1 Options for Alternate Work Arrangements 237\u003c\/p\u003e \u003cp\u003e10.3.2 Making Alternate Arrangements Work 238\u003c\/p\u003e \u003cp\u003e10.3.3 Telecommuting Takes Hold 239\u003c\/p\u003e \u003cp\u003eSelf-Check 240\u003c\/p\u003e \u003cp\u003e10.4 Encouraging Performance 241\u003c\/p\u003e \u003cp\u003e10.4.1 Making the Case for Employee Empowerment 241\u003c\/p\u003e \u003cp\u003e10.4.2 Putting Team Power to Work 242\u003c\/p\u003e \u003cp\u003e10.4.3 Developing Employee Recognition Programs 244\u003c\/p\u003e \u003cp\u003eSelf-Check 247\u003c\/p\u003e \u003cp\u003e10.5 Utilizing Employee Feedback 247\u003c\/p\u003e \u003cp\u003e10.5.1 Surveys: Keeping Tabs on Company Morale 247\u003c\/p\u003e \u003cp\u003e10.5.2 Open Door Policies 248\u003c\/p\u003e \u003cp\u003e10.5.3 Management by Walking Around (MBWA) 249\u003c\/p\u003e \u003cp\u003e10.5.4 Employee Involvement Committees 249\u003c\/p\u003e \u003cp\u003e10.5.5 Brown-Bag Lunches 249\u003c\/p\u003e \u003cp\u003e10.5.6 Suggestion Programs 250\u003c\/p\u003e \u003cp\u003e10.5.7 Exit Interviews 250\u003c\/p\u003e \u003cp\u003eSelf-Check 251\u003c\/p\u003e \u003cp\u003eSummary 251\u003c\/p\u003e \u003cp\u003eKey Terms 252\u003c\/p\u003e \u003cp\u003eApplying This Chapter 255\u003c\/p\u003e \u003cp\u003eYou Try It 257\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Managing Discipline and Employee Rights 258\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 259\u003c\/p\u003e \u003cp\u003e11.1 Playing by the Rules 259\u003c\/p\u003e \u003cp\u003e11.1.1 Getting the Meaning of At-Will Employment 259\u003c\/p\u003e \u003cp\u003e11.1.2 Staying Out of Court 261\u003c\/p\u003e \u003cp\u003e11.1.3 Respecting Employee Rights 261\u003c\/p\u003e \u003cp\u003eSelf-Check 262\u003c\/p\u003e \u003cp\u003e11.2 Taking Disciplinary Action 262\u003c\/p\u003e \u003cp\u003e11.2.1 Developing Disciplinary Procedures 263\u003c\/p\u003e \u003cp\u003e11.2.2 Meeting Plan Criteria 264\u003c\/p\u003e \u003cp\u003e11.2.3 Workplace Behavior Issues 265\u003c\/p\u003e \u003cp\u003e11.2.4 Conducting Workplace Investigations 266\u003c\/p\u003e \u003cp\u003e11.2.5 Grounds for Dismissal 267\u003c\/p\u003e \u003cp\u003eSelf-Check 268\u003c\/p\u003e \u003cp\u003e11.3 Settling Grievances and Disputes 268\u003c\/p\u003e \u003cp\u003e11.3.1 Settling Disputes 269\u003c\/p\u003e \u003cp\u003eSelf-Check 271\u003c\/p\u003e \u003cp\u003e11.4 Contending with Terminations 271\u003c\/p\u003e \u003cp\u003e11.4.1 Pre-Termination Preparation 272\u003c\/p\u003e \u003cp\u003e11.4.2 Holding the Termination Meeting 274\u003c\/p\u003e \u003cp\u003e11.4.3 Following Post-Termination Protocol 274\u003c\/p\u003e \u003cp\u003eSelf-Check 275\u003c\/p\u003e \u003cp\u003e11.5 Coping with Layoffs 275\u003c\/p\u003e \u003cp\u003e11.5.1 Viewing Layoffs as a Last Resort 276\u003c\/p\u003e \u003cp\u003e11.5.2 Knowing the Law 276\u003c\/p\u003e \u003cp\u003e11.5.3 Easing the Burden 277\u003c\/p\u003e \u003cp\u003e11.5.4 Finding Alternatives to Layoffs 277\u003c\/p\u003e \u003cp\u003eSelf-Check 279\u003c\/p\u003e \u003cp\u003eSummary 279\u003c\/p\u003e \u003cp\u003eKey Terms 279\u003c\/p\u003e \u003cp\u003eApplying This Chapter 282\u003c\/p\u003e \u003cp\u003eYou Try It 284\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Managing Workplace Health and Safety 285\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 286\u003c\/p\u003e \u003cp\u003e12.1 Understanding the Occupational Safety and Health Act 286\u003c\/p\u003e \u003cp\u003e12.1.1 Setting Safety Standards: OSHA 286\u003c\/p\u003e \u003cp\u003e12.1.2 OSHA Enforcement 288\u003c\/p\u003e \u003cp\u003eSelf-Check 292\u003c\/p\u003e \u003cp\u003e12.2 Identifying Occupational Hazards 292\u003c\/p\u003e \u003cp\u003e12.2.1 Recognizing Environmental Health Hazards 293\u003c\/p\u003e \u003cp\u003e12.2.2 Understanding Safety Standards 295\u003c\/p\u003e \u003cp\u003eSelf-Check 296\u003c\/p\u003e \u003cp\u003e12.3 Overseeing Health and Safety Programs 297\u003c\/p\u003e \u003cp\u003e12.3.1 Employer Responsibilities and Rights 297\u003c\/p\u003e \u003cp\u003e12.3.2 Administering a Health and Safety Plan 299\u003c\/p\u003e \u003cp\u003eSelf-Check 305\u003c\/p\u003e \u003cp\u003eSummary 305\u003c\/p\u003e \u003cp\u003eKey Terms 305\u003c\/p\u003e \u003cp\u003eApplying This Chapter 308\u003c\/p\u003e \u003cp\u003eYou Try It 309\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Working with Organized Labor 310\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 311\u003c\/p\u003e \u003cp\u003e13.1 The Role of Unions in Employee Relations 311\u003c\/p\u003e \u003cp\u003e13.1.1 Following the History of Unions 312\u003c\/p\u003e \u003cp\u003e13.1.2 Recognizing Employee Union Rights 313\u003c\/p\u003e \u003cp\u003eSelf-Check 314\u003c\/p\u003e \u003cp\u003e13.2 Knowing the Labor Laws 314\u003c\/p\u003e \u003cp\u003eSelf-Check 316\u003c\/p\u003e \u003cp\u003e13.3 Keeping Up with Union Organization 316\u003c\/p\u003e \u003cp\u003e13.3.1 What Can an Employer Do? 316\u003c\/p\u003e \u003cp\u003e13.3.2 Union Organizing Process 317\u003c\/p\u003e \u003cp\u003e13.3.3 Making Union Changes 320\u003c\/p\u003e \u003cp\u003eSelf-Check 320\u003c\/p\u003e \u003cp\u003e13.4 Recognizing Unfair Labor Practices 320\u003c\/p\u003e \u003cp\u003e13.4.1 Employer Unfair Labor Practices 320\u003c\/p\u003e \u003cp\u003e13.4.2 Union Unfair Labor Practices 321\u003c\/p\u003e \u003cp\u003e13.4.3 Consequences of Unfair Labor Practices 322\u003c\/p\u003e \u003cp\u003e13.4.4 Filing an Unfair Labor Practice Charge 323\u003c\/p\u003e \u003cp\u003eSelf-Check 324\u003c\/p\u003e \u003cp\u003e13.5 Collective Bargaining 324\u003c\/p\u003e \u003cp\u003e13.5.1 Collective Bargaining Strategies 324\u003c\/p\u003e \u003cp\u003e13.5.2 Collective Bargaining Agreement (CBA) 325\u003c\/p\u003e \u003cp\u003e13.5.3 Resolving Grievances 326\u003c\/p\u003e \u003cp\u003eSelf-Check 327\u003c\/p\u003e \u003cp\u003e13.6 Identifying Union Actions 327\u003c\/p\u003e \u003cp\u003eSelf-Check 329\u003c\/p\u003e \u003cp\u003eSummary 329\u003c\/p\u003e \u003cp\u003eKey Terms 330\u003c\/p\u003e \u003cp\u003eApplying This Chapter 335\u003c\/p\u003e \u003cp\u003eYou Try It 336\u003c\/p\u003e \u003cp\u003eAppendix A: Professional HR Certifications 337\u003c\/p\u003e \u003cp\u003eAppendix B: Interviewing Candidates 341\u003c\/p\u003e \u003cp\u003eAppendix C: Substance Abuse and Drug Testing 345\u003c\/p\u003e \u003cp\u003eAppendix D: Useful HR Resources 349\u003c\/p\u003e \u003cp\u003eGlossary 353\u003c\/p\u003e \u003cp\u003eIndex 367\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52257072316696,"sku":"9780470111208","price":72.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470111208.jpg?v=1781276285","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/wiley-pathways-human-resource-management-paperback-softback-9780470111208","provider":"Freshly Printed Books","version":"1.0","type":"link"}