{"product_id":"usability-in-government-systems-user-experience-design-for-citizens-and-public-servants-paperback-9780123910639","title":"Usability in Government Systems; User Experience Design for Citizens and Public Servants (Paperback) 9780123910639","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eUsability in Government Systems\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eUser Experience Design for Citizens and Public Servants\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003e\u003cp\u003eDoing public-sector systems right: Guidance from more than 30 experts to help you increase cost effectiveness, operational efficiency, and public engagement.\u003c\/p\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eElizabeth Buie (Edited by), Dianne Murray (Edited by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780123910639, Elsevier Science\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback, published 5 July 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e440 pages\u003cbr\u003e23.4 x 19 x 2.8 cm, 0.77 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"Elizabeth Buie and Dianne Murray have pulled together a book that is long overdue…Usability specialists in government environments should get this book.\" --\u003cb\u003eTechnical Communication, May 2013\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Given the effort being made by governments worldwide to shift users onto the theoretically cheaper digital channels, this book makes a welcome appearance…It has a wealth of useful references and links, so could benefit a group of developers but overall, as Sanford and Doulton recognise, real usability comes end-to-end and it’s the policy instigators that introduce poor user experiences.\" --\u003cb\u003eBCS.org, December 2012\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"These engaging stories from UX pros in governments worldwide will inform and inspire anyone who's switched on by improving the customer experience of digital government. Here’s the history and a candid look at what we face in making online government services useful, usable, and accessible\u003cb\u003e.\" --Nicole Burton, User Experience Evangelist,\u003c\/b\u003e U.S. General Services Administration, Manager, First Fridays Product Testing Program\u003c\/p\u003e \u003cp\u003e\"Those of us who work on the design, development, or management of government websites or systems have had a gap on our bookshelves that has needed filling for government focused UX. This book fills that gap with global expertise with breadth and depth from proven experts from a good mix of academic and practitioner insights. This book, once read, will be kept with easy reach for reference sharing the richness of knowledge with others to improve the systems and services government provides for use.\" --\u003cb\u003eThomas Vander Wal\u003c\/b\u003e, InfoCloud Solutions\u003c\/p\u003e \u003cp\u003e\"Written and edited by respected names in usability from industry and academia around the world, this comprehensive and focused book belongs on the shelf of everyone involved in the development of government software systems of any kind from public facing web sites to military and emergency response systems.\" \u003cb\u003e--Deborah J. Mayhew, Deborah J. Mayhew \u0026amp; Associates\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"This is a very well researched and documented work that is imbued with wonderful storytelling. It goes to the heart of the changes and demands affecting governments across the globe due to implementing e-government and Gov 2.0. Elizabeth and Dianne did a wonderful job in chronicling this modern day revolution.\" --\u003cb\u003eAlan W. Silberberg\u003c\/b\u003e, founding CEO of Silberberg Innovations, and \u003cb\u003eGov20LA\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Usability in Government Systems makes an important contribution to a field that deserves more attention.  We must ensure that government is easily accessible and understandable for all Americans.\" --\u003cb\u003eCongressman Chris Van Hollen (MD-08)\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Usability and systems professionals in public service will benefit from the wisdom and insights presented in this book. Following this advice will undoubtedly increase the value contributed by user experience design in the government systems and services value chain.\" --\u003cb\u003eComputing Reviews,\u003c\/b\u003e November 2012\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAs a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers.\u003c\/p\u003e  \u003cp\u003eWorking with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 1: A Brief History of User Experience in Government Systems\u003c\/p\u003e \u003cp\u003ePART I: Public-facing Systems\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 2: Usability of Public Web Sites\u003c\/p\u003e \u003cp\u003eChapter 3: Usability and Government 2.0\u003c\/p\u003e \u003cp\u003eChapter 4: UX of Transactions\u003c\/p\u003e \u003cp\u003eChapter 5: Privacy and the Citizen\u003c\/p\u003e \u003cp\u003ePART II: Internal Systems\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 6: Usability in Defense Systems\u003c\/p\u003e \u003cp\u003eChapter 7: Emergency Response in Simulated Terrorist Attacks\u003c\/p\u003e \u003cp\u003eChapter 8: National Critical Infrastructures\u003c\/p\u003e \u003cp\u003eChapter 9: Legislative Drafting Systems\u003c\/p\u003e \u003cp\u003ePART III: UX Issues Common to Both Public and Internal Systems\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 10: Content Strategy\u003c\/p\u003e \u003cp\u003eChapter 11: Plain Language in Government\u003c\/p\u003e \u003cp\u003eChapter 12: Ensuring Accessibility for People with Disabilities\u003c\/p\u003e \u003cp\u003eChapter 13: Mobile Access\u003c\/p\u003e \u003cp\u003eChapter 14: User Issues in Security\u003c\/p\u003e \u003cp\u003eChapter 15: Usability of Biometric Systems\u003c\/p\u003e \u003cp\u003ePART IV: Procurement and Development\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 16: Getting UX into the Contract\u003c\/p\u003e \u003cp\u003eChapter 17: ISO Standards for User-Centered Design and the Specification of Usability\u003c\/p\u003e \u003cp\u003eChapter 18: User-centered Requirements Definition\u003c\/p\u003e \u003cp\u003eChapter 19: Models as Representations for Supporting the\u003c\/p\u003e \u003cp\u003eDevelopment of e-Procedures\u003c\/p\u003e \u003cp\u003eChapter 20: Evaluation in Government Environments\u003c\/p\u003e \u003cp\u003eChapter 21: Adapting e-Gov Usability Evaluation to Cultural Contexts\u003c\/p\u003e \u003cp\u003ePART V: Wider Considerations\u003c\/p\u003e \u003cp\u003eIntroduction\u003c\/p\u003e \u003cp\u003eChapter 22: Design for Policymaking\u003c\/p\u003e \u003cp\u003eChapter 23: Service Design and Channel Shifting\u003c\/p\u003e \u003cp\u003eChapter 24: UX and e-Democracy in Asia\u003c\/p\u003e \u003cp\u003eClosing Thoughts\u003c\/p\u003e \u003cp\u003eResources, Glossary \u0026amp; Acronyms\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Human-computer interaction [\u003ca title=\"See our other books on Human-computer interaction\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Human-computer%20interaction%20%5BUYZ%5D%22\"\u003eUYZ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Morgan Kaufmann","offers":[{"title":"Default Title","offer_id":46648854544664,"sku":"9780123910639","price":36.88,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9780123910639.jpg?v=1694094617","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/usability-in-government-systems-user-experience-design-for-citizens-and-public-servants-paperback-9780123910639","provider":"Freshly Printed Books","version":"1.0","type":"link"}