{"product_id":"under-new-public-management-institutional-ethnographies-of-changing-front-line-work-paperback-softback-9781442626560","title":"Under New Public Management; Institutional Ethnographies of Changing Front-Line Work (Paperback \/ softback) 9781442626560","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eUnder New Public Management\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eInstitutional Ethnographies of Changing Front-Line Work\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eAlison I. Griffith (Edited by), Dorothy E. Smith (Edited by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781442626560\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 21 August 2014\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e368 pages, 7 figures\u003cbr\u003e22.9 x 15.6 x 2.3 cm, 0.56 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eThe institutional ethnographies collected in \u003cem\u003eUnder New Public Management\u003c\/em\u003e explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.\u003c\/p\u003e \u003cp\u003eIn these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.\u003c\/p\u003e \u003cp\u003eUsing research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eList of Tables and Figures\u003cbr\u003e  Acknowledgements\u003c\/p\u003e \u003cp\u003eIntroduction (Alison I. Griffith and Dorothy E. Smith)\u003c\/p\u003e \u003cp\u003eChapter One. Literacy Work and the Adult Literacy Regime (Richard Darville)\u003c\/p\u003e \u003cp\u003eChapter Two. Learning Global Governance: OECD’s Aid Effectiveness and “Results” Management in a Kyrgyzstani Development Project (Marie Campbell)\u003c\/p\u003e \u003cp\u003eChapter Three. E-governance and Data-driven Accountability: OnSIS in Ontario Schools (Lindsay Kerr)\u003c\/p\u003e \u003cp\u003eChapter Four. Digital Era Governance: Connecting Nursing Education and the Industrial Complex of Health Care (Janet Rankin and Betty Tate)\u003c\/p\u003e \u003cp\u003eChapter Five. What Counts? Managing Professionals on the Front Line of Emergency Services (Michael K. Corman and Karen Melon)\u003c\/p\u003e \u003cp\u003eChapter Six. “Let’s Be Friends”: Working Within an Accountability Circuit (Marjorie DeVault, Murali Venkatesh, and Frank Ridzi)\u003c\/p\u003e \u003cp\u003eChapter Seven. A Workshop Dialogue: Outcome Measures and Front-line Social Service Work\u003c\/p\u003e  \u003cul style='\"list-style-type:none;\"'\u003e \u003cli\u003e For-profit Contractors, Accreditation and Accountability (Shauna Janz)\u003c\/li\u003e \u003cli\u003e Research and Development Work at an Ontario Youth Shelter (Naomi Nichols)\u003c\/li\u003e \u003cli\u003e The Neighbourhood Computer Lab, Funding and Accountability (Frank Ridzi)\u003c\/li\u003e \u003cli\u003e “If Our Statistics Are Bad We Don’t Get Paid”: Outcome Measures in the Settlement Sector (Liza McCoy)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eChapter Eight. A Workshop Dialogue: Institutional Circuits and the Front-line Work of Self-Governance\u003c\/p\u003e  \u003cul style='\"list-style-type:none;\"'\u003e \u003cli\u003e Accountability Circuits in Vocational Education and Training (Lauri Grace)\u003c\/li\u003e \u003cli\u003e The Circuit of Accountability for Lifelong Learning (Cheryl Zurawski)\u003c\/li\u003e \u003cli\u003e Institutional Circuits in Cancer Care (Christina Sinding)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eChapter Nine. Knowledge that Counts: Points Systems and the Governance of Danish Universities (Susan Wright)\u003c\/p\u003e \u003cp\u003eConclusion (Alison I. Griffith and Dorothy E. Smith)\u003c\/p\u003e \u003cp\u003eList of Contributors\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003c\/font\u003e","brand":"University of Toronto Press","offers":[{"title":"Brand New","offer_id":52739522593048,"sku":"9781442626560","price":25.88,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/freshlyprintedbooks.co.uk\/products\/under-new-public-management-institutional-ethnographies-of-changing-front-line-work-paperback-softback-9781442626560","provider":"Freshly Printed Books","version":"1.0","type":"link"}