{"product_id":"touchpoints-creating-powerful-leadership-connections-in-the-smallest-of-moments-hardback-9781118004357","title":"TouchPoints; Creating Powerful Leadership Connections in the Smallest of Moments (Hardback) 9781118004357","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eTouchPoints\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eCreating Powerful Leadership Connections in the Smallest of Moments\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003e“Tremendous! Doug Conant and Mette Norgaard have written a literal masterpiece on leadership in \u003ci\u003eTouchPoints\u003c\/i\u003e. Simultaneously filled with profound wisdom and practical application, this book demonstrates how our moment-to-moment interactions with others are really two-way opportunities to listen, learn, teach, and understand the pulse of our people and organization. This remarkable book will forever change how we view the work of leadership.”\u003cbr\u003e —\u003cb\u003eStephen M. R. Covey,\u003c\/b\u003e Author of \u003ci\u003eThe New York Times\u003c\/i\u003e and #1 \u003ci\u003eWall Street Journal\u003c\/i\u003e bestselling book, \u003ci\u003eThe Speed of Trust\u003c\/i\u003e  \u003cp\u003e“\u003ci\u003eTouchPoints\u003c\/i\u003e treats the intersection between leadership and interactions in a new, innovative way. Throughout his impressive career, Conant has driven results and culture by adhering to a set of core values. In this leadership perspective, with co-author Norgaard, he offers an impatient \u003ci\u003ecall to action\u003c\/i\u003e and lessons to learn for all leaders and aspiring leaders.”\u003cbr\u003e —\u003cb\u003eCharles H. Moore,  \u003c\/b\u003e Executive Director, Committee Encouraging Corporate Philanthropy\u003c\/p\u003e \u003cp\u003e“Great books on leadership can be inspirational or instructive in a highly practical way. \u003ci\u003eTouchPoints\u003c\/i\u003e is both, and enormously entertaining, to boot. If you aspire to have a highly positive impact on any kind of organization – whether it’s big or small, private or public – you must read this book.”\u003cbr\u003e —\u003cb\u003eJeffrey E. Garten\u003c\/b\u003e\u003cbr\u003e Professor and former dean, Yale School of Management\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eTouchPoints\u003c\/i\u003e is a vivid reminder that leadership is a 24\/7 role. Every human contact is an opportunity for leadership. This book is required reading for current and aspiring leaders. It will make you rethink how to approach the most demanding role of the CEO.”\u003cbr\u003e —\u003cb\u003eCarlos Gutierrez,\u003c\/b\u003e Former Secretary of Commerce and Former Chairman and CEO, Kellogg Company\u003c\/p\u003e \u003cp\u003e“Conant and Norgaard have captured the essence of great leadership by emphasizing the importance of what happens every day in both formal and informal interactions. All too often, leaders fall short of their potential because they focus more on time efficiency than personal impact. This book will convince you that the latter is what matters most – and can help you make it happen.”\u003cbr\u003e —\u003cb\u003eJon Katzenbach,\u003c\/b\u003e Senior Partner, Katzenbach Center at Booz \u0026amp; Company\u003c\/p\u003e \u003cp\u003e“Leadership at the top is tough, and getting it right really matters. Every leader today struggles with the question, “How can I have more impact in the midst of increasing demands and uncertainties?” As Conant and Norgaard know, you do it by managing your TouchPoints well – moment upon moment, day upon day. Everyone who aspires to great and sustainable performance must master this discipline.”\u003cbr\u003e —\u003cb\u003eSaj-nicole Joni,\u003c\/b\u003e Confidential CEO advisor, and author of \u003ci\u003eThe Right Fight\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“As I read the book, I couldn’t help but remember a mentor who guided my development, and while he never used the term TouchPoints, his advice was all about TouchPoints, how to make the most of them and how they, in turn, helped you make the most out of your team. He would say, “It doesn’t matter how trivial the associate’s question may seem… the fact that they asked it means it is important to them. Take the time to work it. Walk all three shifts on the factory floor; you will learn more from that than what you read in the productivity reports. Make yourself available 24\/7. Care about people; they are the business.” And so on. This book is all about effective leadership, and effective leadership is what drives shareowner value and career progression. It’s a read for all.”\u003cbr\u003e —\u003cb\u003eBill Perez,\u003c\/b\u003e Retired President and CEO, William Wrigley Jr., Former President and CEO, Nike, and Retired President and CEO, SC Johnson\u003c\/p\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eDouglas Conant (Author), Mette Norgaard (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118004357, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 3 June 2011\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e208 pages, Charts: 5 B\u0026amp;W, 0 Color; Tables: 5 B\u0026amp;W, 0 Color\u003cbr\u003e23.1 x 15.5 x 2.5 cm, 0.363 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eA fresh, effective, and enduring way to lead—starting with your next interaction\u003c\/b\u003e  \u003cp\u003eMost leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in \u003ci\u003eTouchPoints\u003c\/i\u003e, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop \"TouchPoint\" mastery by focusing on three essential components: head, heart, and hands.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTouchPoints\u003c\/i\u003e speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eEditor’s Note xvii\u003c\/p\u003e \u003cp\u003eForeword xxi\u003c\/p\u003e \u003cp\u003ePreface xxv\u003c\/p\u003e \u003cp\u003e1 the Power of Touchpoints: The Action Is in the Interaction 1\u003c\/p\u003e \u003cp\u003e2 the Commitment to Mastery: The Choice Is Yours 25\u003c\/p\u003e \u003cp\u003e3 Use Your Head: The Commitment to Inquiry 47\u003c\/p\u003e \u003cp\u003e4 Use Your Heart: The Commitment to Reflection 73\u003c\/p\u003e \u003cp\u003e5 Use Your Hands: The Commitment to Practice 95\u003c\/p\u003e \u003cp\u003e6 Mastering the Touch: How Can I Help? 123\u003c\/p\u003e \u003cp\u003eCoda 149\u003c\/p\u003e \u003cp\u003eRecommended Reading 151\u003c\/p\u003e \u003cp\u003eAcknowledgments 153\u003c\/p\u003e \u003cp\u003eAbout the Authors 157\u003c\/p\u003e \u003cp\u003eIndex 161\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52417743028504,"sku":"9781118004357","price":16.57,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781118004357_250681.jpg?v=1784505949","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/touchpoints-creating-powerful-leadership-connections-in-the-smallest-of-moments-hardback-9781118004357","provider":"Freshly Printed Books","version":"1.0","type":"link"}