{"product_id":"the-relationship-revolution-closing-the-customer-promise-gap-hardback-9780470687932","title":"The Relationship Revolution; Closing the Customer Promise Gap (Hardback) 9780470687932","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eThe Relationship Revolution\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eClosing the Customer Promise Gap\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eLarry Hochman (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470687932, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 5 February 2010\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e176 pages\u003cbr\u003e19.8 x 13.7 x 2 cm, 0.295 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\"... shows how, in a climate where everyone is searching for value, you can succeed by building customer relations....\" (\u003cem\u003eContact,\u003c\/em\u003e June 2010) \u003c\/p\u003e\n\u003cp\u003e\"Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in coming years.\" (FreshBusinessThinking.com, March 2010) \u003c\/p\u003e\n\u003cp\u003e\"... this book is to help you better focus on [customer-relationships]... and to point out the... danger if you fail to do so....\" (\u003cem\u003eCustomer Engagement,\u003c\/em\u003e February 2010)\u003c\/p\u003e\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eYOUR CUSTOMERS ARE ANGRY. VERY ANGRY!\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eThe turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low. \u003c\/p\u003e\n\u003cp\u003eThis defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. \u003c\/p\u003e\n\u003cp\u003eSimple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAcknowledgements ix\u003c\/p\u003e \u003cp\u003eIntroduction: Customers for Life…Priceless 1\u003c\/p\u003e \u003cp\u003e1 The Search for Unique Value 13\u003c\/p\u003e \u003cp\u003e2 The Collapse of Trust and Confidence 33\u003c\/p\u003e \u003cp\u003e3 Closing the Promise Gap 47\u003c\/p\u003e \u003cp\u003e4 Customers in Control, Forever 65\u003c\/p\u003e \u003cp\u003e5 Get Closer, Get Smarter, Get Ready 87\u003c\/p\u003e \u003cp\u003e6 Building a Common Purpose 103\u003c\/p\u003e \u003cp\u003e7 Talent, as Precious as Oil 117\u003c\/p\u003e \u003cp\u003e8 The Virtuoso Way: How One-to-One Relationships Revolutionised Luxury Travel 133\u003c\/p\u003e \u003cp\u003eEpilogue: The Time is Now! 147\u003c\/p\u003e \u003cp\u003eIndex 151\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52174331445528,"sku":"9780470687932","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470687932_241514.jpg?v=1781174041","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/the-relationship-revolution-closing-the-customer-promise-gap-hardback-9780470687932","provider":"Freshly Printed Books","version":"1.0","type":"link"}