{"product_id":"the-race-without-a-finish-line-americas-quest-for-total-quality-hardback-9781555424626","title":"The Race Without a Finish Line; America's Quest for Total Quality (Hardback) 9781555424626","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eThe Race Without a Finish Line\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eAmerica's Quest for Total Quality\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eWarren H. Schmidt (Author), Jerome P. Finnigan (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781555424626, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 13 October 1992\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e402 pages\u003cbr\u003e23.8 x 16.1 x 3.4 cm, 0.748 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cem\u003e\u003cfont size=\"3\"\u003e\"An excellent primer on the most important subject for American business in the 1900's--training its people.\" --James Flannigan, Business columnist, Los Angeles Times\u003c\/font\u003e\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePart 1: The race for quality: starting points and participants \u003cp\u003eThe roots of the TQM movement\u003c\/p\u003e \u003cp\u003eThe basis of TQM\u003c\/p\u003e \u003cp\u003eUsing TQM in a public sector setting\u003c\/p\u003e \u003cp\u003eWhere TQM will work (and where it won't)\u003c\/p\u003e \u003cp\u003ePart 2: Entering the race: strategies that work\u003c\/p\u003e \u003cp\u003ePlanning for change: developing the requirements\u003c\/p\u003e \u003cp\u003eLeadership and commitment: laying the foundation\u003c\/p\u003e \u003cp\u003eStrategy No. 1: establish supportive organizational roles and structures\u003c\/p\u003e \u003cp\u003eStrategy No. 2: Use the right tools and processes\u003c\/p\u003e \u003cp\u003eStrategy No. 3: Implement long-term educational programs\u003c\/p\u003e \u003cp\u003eStrategy No. 4: Create meaningful recognition and reward systems\u003c\/p\u003e \u003cp\u003eStrategy No. 5: Encourage complete and regular communication\u003c\/p\u003e \u003cp\u003ePart 3: Breaking out of the pack: building on other's experience\u003c\/p\u003e \u003cp\u003eAuditing the process: the Baldrige and President's awards\u003c\/p\u003e \u003cp\u003eSharing the experience: comments and reflections from the award winners\u003c\/p\u003e \u003cp\u003eStriving for quality: rewards without end\u003c\/p\u003e \u003cp\u003eResource A: Glossary of TQM terms\u003c\/p\u003e \u003cp\u003eResource B: Directory of TQM terms\u003c\/p\u003e \u003cp\u003eResource C: Annotated bibliography of TQM publications\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52441818497304,"sku":"9781555424626","price":34.58,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781555424626.jpg?v=1785027343","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/the-race-without-a-finish-line-americas-quest-for-total-quality-hardback-9781555424626","provider":"Freshly Printed Books","version":"1.0","type":"link"}