{"product_id":"the-practice-of-professional-consulting-hardback-9781118241844","title":"The Practice of Professional Consulting (Hardback) 9781118241844","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eThe Practice of Professional Consulting\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eEdward G. Verlander (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781118241844, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 16 November 2012\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e320 pages\u003cbr\u003e23.4 x 17.8 x 2.3 cm, 0.635 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eThe Practice of Professional Coaching\u003c\/i\u003e\u003c\/b\u003e  \u003c\/p\u003e\n\u003cp\u003eChange is the life-blood of consulting just as organizations endure only through successful change. The reality of this mutual need lies at the heart of what consulting is all about. Consultants solve problems created by the powerful forces of change in an organization's environment and in so doing, create change themselves.  \u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eThe Practice of Professional Consulting\u003c\/i\u003e is a comprehensive examination of what has been called \"the world's newest profession.\" In this practical resource Edward Verlander offers an overview of the industry and includes the most useful processes, tools, and skills used by successful consultants to produce solutions for their clients. The book also reveals why consulting is a growing and attractive career option.  \u003c\/p\u003e\n\u003cp\u003eThe best practices used by leading consulting firms are included in the book as well as the capabilities skillful consultant use in each stage of engagement. Verlander also recommends ways to ensure a consultant can solve a client's problems in a systematic, professional way. At the very heart of the book is the emphasis he puts on what is needed to become a truly trusted consultant.  \u003c\/p\u003e\n\u003cp\u003eFilled with a wealth of must-have information from a wide range of consulting professionals, the book includes: a model of the consulting cycle; a diagnostic instrument for assessing consulting roles; ideas of how to develop political intelligence to navigate client organizations; tools for managing consulting meetings, risk assessment, and skills transfer; techniques in communications, emotional intelligence, presentations, and listening; and much more.  \u003c\/p\u003e\n\u003cp\u003eWritten for anyone wishing to start a consulting business, new employees at established consulting firms, facilitators of consulting training programs, and faculty at business schools, this important resource provides an easy way to understand the stages, roles, and tasks of consulting found in any type of consulting and it provides simple and easy-to-use techniques and templates for implementation.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eAbout This Book xii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xviii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: Setting the Stage 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Nature of Consulting 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIt’s an Industry 4\u003c\/p\u003e \u003cp\u003eTypes of Consulting 8\u003c\/p\u003e \u003cp\u003eScope of Consulting 10\u003c\/p\u003e \u003cp\u003eTrusted Consultant and Advisor 12\u003c\/p\u003e \u003cp\u003eConsultant Qualifications 14\u003c\/p\u003e \u003cp\u003eWhat Is Professional Consulting? 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Why Companies Hire Consultants 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Consultants Are Needed 19\u003c\/p\u003e \u003cp\u003eFast, Bigger, Better, Cheaper Outcomes 21\u003c\/p\u003e \u003cp\u003eForces That Drive Business Consulting 25\u003c\/p\u003e \u003cp\u003eExpectations of Consultant Services 30\u003c\/p\u003e \u003cp\u003eChanges in Client’s Business and Organization Needs 31\u003c\/p\u003e \u003cp\u003eFuture Challenges 34\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 A Model for Professional Consulting 38\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Do We Mean by “Process”? 38\u003c\/p\u003e \u003cp\u003eA Framework for Consulting 39\u003c\/p\u003e \u003cp\u003eThe Four Stages of Consulting 44\u003c\/p\u003e \u003cp\u003eThe Four Roles of Consulting 46\u003c\/p\u003e \u003cp\u003eConsulting Competencies 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Applying the Model 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Stage One: The Developing and Designing Process 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStage One Competencies: Winning the Business 56\u003c\/p\u003e \u003cp\u003eUnderstanding the Client’s Business and Industry 59\u003c\/p\u003e \u003cp\u003eMaking a Good First Impression 61\u003c\/p\u003e \u003cp\u003eFirst Meeting Dynamics 63\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Stage One, Continued: Assessing Client Needs and Managing Expectations 70\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Purpose of Conducting a Needs Assessment 70\u003c\/p\u003e \u003cp\u003eTypes of Questions: The Fundamentals 72\u003c\/p\u003e \u003cp\u003eConducting a Needs Assessment: A Question Strategy 74\u003c\/p\u003e \u003cp\u003eNeeds Assessment: Listening Actively 79\u003c\/p\u003e \u003cp\u003eThe Proposal Development Process 82\u003c\/p\u003e \u003cp\u003eManaging Expectations 91\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Stage Two: The Mobilizing and Aligning Process 96\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStage Two Competencies: Mobilizing and Aligning 96\u003c\/p\u003e \u003cp\u003eWork and Project Plan Reviews 97\u003c\/p\u003e \u003cp\u003eRisk Assessment Factors 106\u003c\/p\u003e \u003cp\u003eProject Launch Meetings 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Stage Two, Continued: Turning a Consulting Group into a Team 116\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining a Team 116\u003c\/p\u003e \u003cp\u003eStages of Team Development 119\u003c\/p\u003e \u003cp\u003eDiagnosing Project Team Performance 121\u003c\/p\u003e \u003cp\u003eHow Team Building Is Conducted 122\u003c\/p\u003e \u003cp\u003eSpecial Problems in Building Project Teams 123\u003c\/p\u003e \u003cp\u003eCharacteristics of High-Performing Teams 126\u003c\/p\u003e \u003cp\u003eThe Project Leader Style Needed for Team Building 127\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Stage Three: The Building and Producing Process 130\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStage Three Competencies: Building and Producing 131\u003c\/p\u003e \u003cp\u003eData Gathering 132\u003c\/p\u003e \u003cp\u003ePerformance Management and Coaching 137\u003c\/p\u003e \u003cp\u003eCoaching Consultants 139\u003c\/p\u003e \u003cp\u003eMotivating Consultants 146\u003c\/p\u003e \u003cp\u003eProgress Review Meetings 151\u003c\/p\u003e \u003cp\u003eNavigating Organizational Politics 155\u003c\/p\u003e \u003cp\u003eProject Management Issues 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Stage Four: The Implementing and Deploying Process 168\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStage Four Competencies: Implementing and Deploying 169\u003c\/p\u003e \u003cp\u003eManaging Change 171\u003c\/p\u003e \u003cp\u003eImplementation Strategies 175\u003c\/p\u003e \u003cp\u003eSkills Transfer 180\u003c\/p\u003e \u003cp\u003eMeasuring Customer Satisfaction 186\u003c\/p\u003e \u003cp\u003eSatisfaction Assessment Metrics 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: The Bigger Picture 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Improving Consulting as a Professional Practice 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Reality Check About Consulting 198\u003c\/p\u003e \u003cp\u003eThe Need to Professionalize Consulting 200\u003c\/p\u003e \u003cp\u003eProfessional Capabilities of Consultants 205\u003c\/p\u003e \u003cp\u003eBuilding Block One: Client’s Business Focus 208\u003c\/p\u003e \u003cp\u003eBuilding Block Two: Business Management 210\u003c\/p\u003e \u003cp\u003eBuilding Block Three: Technical Requirements 214\u003c\/p\u003e \u003cp\u003eBuilding Block Four: Interpersonal Attributes 215\u003c\/p\u003e \u003cp\u003eBuilding Block Five: Effective Leadership 217\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Lessons of Experience 222\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Grow in Professional Capability 223\u003c\/p\u003e \u003cp\u003eLessons from McKinsey 225\u003c\/p\u003e \u003cp\u003eThe Pain and Joy of a Consulting Career 227\u003c\/p\u003e \u003cp\u003eProfessional Proficiencies in Consulting 231\u003c\/p\u003e \u003cp\u003eTrends for the Twenty-First Century 234\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA The Consulting Role Preference Indicator 238\u003c\/p\u003e \u003cp\u003eB Guidelines for Successful Consulting 250\u003c\/p\u003e \u003cp\u003eC The Leadership Role of Consultants 258\u003c\/p\u003e \u003cp\u003eD Consulting Case Applications 262\u003c\/p\u003e \u003cp\u003eE Diagnostic Procedures and Instruments for Consulting Teams 264\u003c\/p\u003e \u003cp\u003eBibliography and Resources 274\u003c\/p\u003e \u003cp\u003eAbout the Author 280\u003c\/p\u003e \u003cp\u003eIndex 282\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" 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