{"product_id":"the-market-value-process-bridging-customer-shareholder-value-hardback-9780787902759","title":"The Market Value Process; Bridging Customer \u0026 Shareholder Value (Hardback) 9780787902759","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eThe Market Value Process\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eBridging Customer \u0026amp; Shareholder Value\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eAlan S. Cleland (Author), Albert V. Bruno (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787902759, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 31 July 1996\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e272 pages\u003cbr\u003e24.6 x 18.8 x 2.4 cm, 0.617 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eDiscover a unique, cross-functional approach to developingstrategy\u003cbr\u003e \u003cbr\u003e Earn the loyalty of your customers and the allegiance of yourshareholders at the same time. The Market Value Process provides agroundbreaking, practical approach to linking customer andshareholder value in a marketplace where price-cutting is king. Itdetails a twelve-step framework for determining how well customerneeds are being met, building strategies for meeting those needs,and ensuring those strategies create enough customer andshareholder value to work successfully. With new thoughts on topicssuch as teamwork and core competencies, this book defines a generalmanagement and financial approach to strategy building everyexecutive should consider.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePrefaceThe Authors\u003cbr\u003e Part One: Introduction and Principles\u003cbr\u003e 1. Using the Market Value Process\u003cbr\u003e 2. Learning the Principles\u003cbr\u003e Part Two: The Diagnosis\u003cbr\u003e 3. Winning Customers with Creative Market Definition\u003cbr\u003e 4. Using Scenarios to Envision Market Evolution\u003cbr\u003e 5. Will the Market Reward Your Investment?\u003cbr\u003e 6. Delivering Quality Through Product and Non-productBenefits\u003cbr\u003e 7. Pricing to Please Customers and Shareholders\u003cbr\u003e 8. Managing Internal Costs\u003cbr\u003e Part Three: The Bridge\u003cbr\u003e 9. Building Profitable Precision Strategies\u003cbr\u003e Part Four: The Payoff\u003cbr\u003e 10. Mapping Poststrategy Customer Value\u003cbr\u003e 11. Envisioning Revenue Growth\u003cbr\u003e 12. Mapping Shareholder Value\u003cbr\u003e 13. Selecting Strategies, Setting Objectives, and AllocatingResources\u003cbr\u003e 14. Implementing Presicion Strategies\u003cbr\u003e AppAndix: An Overview of a Precision Strategy\u003cbr\u003e GlossaryNotesIndex\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52407373234456,"sku":"9780787902759","price":41.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787902759.jpg?v=1784164597","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/the-market-value-process-bridging-customer-shareholder-value-hardback-9780787902759","provider":"Freshly Printed Books","version":"1.0","type":"link"}