{"product_id":"the-handbook-for-working-with-difficult-groups-how-they-are-difficult-why-they-are-difficult-and-what-you-can-do-about-it-hardback-9780470190388","title":"The Handbook for Working with Difficult Groups; How They Are Difficult, Why They Are Difficult and What You Can Do About It (Hardback) 9780470190388","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eThe Handbook for Working with Difficult Groups\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow They Are Difficult, Why They Are Difficult and What You Can Do About It\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eSandy Schuman (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470190388, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 18 May 2010\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e480 pages, Tables: 20 B\u0026amp;W, 0 Color; Exhibits: 30 B\u0026amp;W, 0 Color\u003cbr\u003e24.4 x 18.8 x 3.8 cm, 0.839 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eWE'VE ALL EXPERIENCED the challenges associated with working with groups, but \u003ci\u003eThe Handbook for Working with Difficult Groups\u003c\/i\u003e turns the idea of \"difficult groups\" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability.  \u003c\/p\u003e\n\u003cp\u003eThe book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues:  \u003c\/p\u003e\n\u003cul\u003e \u003cb\u003e\u003cli\u003e How the group is difficult—a description of a real group and the observable  phenomena that reflect the group's difficulty.\u003c\/li\u003e\u003c\/b\u003e \u003cb\u003e\u003cli\u003e Why the group is difficult—an exploration of the underlying causes of the difficulty.\u003c\/li\u003e\u003c\/b\u003e \u003cb\u003e\u003cli\u003e What you can do about it—what you can do as a group facilitator, leader, or  member to help the group.\u003c\/li\u003e\u003c\/b\u003e \u003c\/ul\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface xi\u003cbr\u003e \u003ci\u003eSandor Schuman\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAbout the Contributors xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003e Working with Difficult Groups: A Conceptual Framework xxix\u003c\/p\u003e \u003cp\u003eMake sense out of what makes working with groups difficult.\u003cbr\u003e \u003ci\u003eSandor Schuman and John Rohrbaugh\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eOne Keeping Difficult Situations from Becoming Difficult Groups 1\u003c\/p\u003e \u003cp\u003eDissenters need support, or the group risks going off track.\u003cbr\u003e \u003ci\u003eMarvin Weisbord and Sandra Janoff\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTwo Building an External Focus: Avoiding the Difficulties on an In-grown Team 17\u003c\/p\u003e \u003cp\u003eThe critical importance of an external perspective.\u003cbr\u003e \u003ci\u003eDeborah Ancona and David F. Caldwell\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThree The Downside of Communication: Complaining Cycles in Group Discussions 33\u003c\/p\u003e \u003cp\u003eHelp teams get out of the ‘‘complaining loop’’ and turn to solution-oriented interaction instead.\u003cbr\u003e \u003ci\u003eNale Lehmann-Willenbrock and Simone Kauffeld\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFour Facilitating Multicultural Groups 55\u003c\/p\u003e \u003cp\u003eCustomize structures and processes to match groups’ cultural preferences.\u003cbr\u003e \u003ci\u003eDonna Rae Scheffert and Mary Laeger-Hagemeister\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFive Interpersonally Hostile Work Groups: Precipitating Factors and Solutions 77\u003c\/p\u003e \u003cp\u003eA group perspective on workplace harassment and bullying is essential to understanding and preventing it.\u003cbr\u003e \u003ci\u003eJana L. Raver and Ingrid C. Chadwick\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eSix Diversity by Design: Creating Cognitive Conflict to Enhance Group Performance 95\u003c\/p\u003e \u003cp\u003eIll defined, diversity might undermine a group’s purpose.\u003cbr\u003e \u003ci\u003eMichael Cassidy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eSeven Facilitating Inclusion: Study Circles on Diversity and Student Achievement 113\u003c\/p\u003e \u003cp\u003eBridging differences in culture and ethnicity can foster academic achievement\u003cbr\u003e \u003ci\u003eMark A. Clark and John Landesman\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEight Overcoming Sources of Irrationality That Complicate Working in Decision-Making Groups 137\u003c\/p\u003e \u003cp\u003eSix factors make working with this group difficult in many different ways.\u003cbr\u003e \u003ci\u003eDennis S. Gouran\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eNine Working Without Rules: A Team in Need of a Different Picture 153\u003c\/p\u003e \u003cp\u003eAffirmative language encourages new views of a team’s past and future.\u003cbr\u003e \u003ci\u003eAnn Lukens\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTen Interaction Archetypes: Keys to Group Difficulty and Productivity 169\u003c\/p\u003e \u003cp\u003eIdentify the repetitive behavioral sequences that reduce a group’s ability to produce results.\u003cbr\u003e \u003ci\u003eSteven Ober\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEleven Virtual Teams: Difficult in All Dimensions 189\u003c\/p\u003e \u003cp\u003eGroup members working virtually and interdependently face enormous challenges.\u003cbr\u003e \u003ci\u003eThomas A. O’Neill and Theresa J. B. Kline\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTwelve Politics of the Arts: Challenges in Working with Nonprofit Boards 207\u003c\/p\u003e \u003cp\u003eA ‘‘confessional tale’’—lessons learned while facilitating an arts board in transition.\u003cbr\u003e \u003ci\u003eRichard W. Sline and Anna C. Boulton\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThirteen Competitive Group Interactions: Why They Exist and How to Overcome Them 223\u003c\/p\u003e \u003cp\u003eGroups are less cooperative than individuals—learn how you can reduce intergroup conflict.\u003cbr\u003e \u003ci\u003eTaya R. Cohen, Brian P. Meier, Verlin B. Hinsz, and Chester A. Insko\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFourteen Active Facilitation: How to Help Groups Break Through ‘‘Mutual Stalemate’’ 237\u003c\/p\u003e \u003cp\u003eGroups may abdicate their responsibilities waiting until another group makes the first move.\u003cbr\u003e \u003ci\u003eCelia Kirwan and Wes Siegal\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eFifteen Mediating History, Making Peace: Dealing with the ‘‘Messy’’ Stuff in the Conciliation Process 251\u003c\/p\u003e \u003cp\u003eIdentity-based conflicts will not achieve long-term solutions through resource-based settlements.\u003cbr\u003e \u003ci\u003eDagmar Kusa, Adam Saltsman, and Philip Gamaghelyan\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eSixteen Deep Democracy: Multidimensional Process-Oriented Leadership 275\u003c\/p\u003e \u003cp\u003eLearn to track the shifting roles of group members.\u003cbr\u003e \u003ci\u003eStanford Siver\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eSeventeen Authentic Relationships and Collective Psychological Capital 293\u003c\/p\u003e \u003cp\u003eHow leader behavior can undermine group success.\u003cbr\u003e \u003ci\u003eF\u003c\/i\u003e\u003ci\u003eüsun Bulutlar\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEighteen How Leaders Can Make Diverse Groups Less Difficult: The Role of Attitudes and Perceptions of Diversity 311\u003c\/p\u003e \u003cp\u003ePerceptions that lead to subgrouping can override the positive effects of diversity.\u003cbr\u003e \u003ci\u003eAstrid C. Homan and Karen A. Jehn\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eNineteen The Hero’s Journey: Helping Inflexible Groups—and Inflexible Facilitators—Get Unstuck 323\u003c\/p\u003e \u003cp\u003eUse the Hero’s Journey as an analytical and facilitation tool to help groups and facilitators get out of difficulties.\u003cbr\u003e \u003ci\u003eCarol Sherriff and Simon Wilson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTwenty Difficult Groups or Difficult Facilitators? Three Steps Facilitators Can Take to Make Sure They Are Not the Problem 339\u003c\/p\u003e \u003cp\u003eFacilitators can unknowingly contribute to the difficulties their group’s experience.\u003cbr\u003e \u003ci\u003eGlyn Thomas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eKey Terms 353\u003c\/p\u003e \u003cp\u003eReferences 367\u003c\/p\u003e \u003cp\u003eName Index 401\u003c\/p\u003e \u003cp\u003eSubject Index 409\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52257178026264,"sku":"9780470190388","price":85.58,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470190388.jpg?v=1781277981","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/the-handbook-for-working-with-difficult-groups-how-they-are-difficult-why-they-are-difficult-and-what-you-can-do-about-it-hardback-9780470190388","provider":"Freshly Printed Books","version":"1.0","type":"link"}