{"product_id":"supervision-in-the-hospitality-industry-paperback-softback-9781119749202","title":"Supervision in the Hospitality Industry (Paperback \/ softback) 9781119749202","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eSupervision in the Hospitality Industry\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eJohn R. Walker (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781119749202, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 4 March 2021\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages\u003cbr\u003e27.4 x 21.3 x 1.8 cm, 0.794 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003ci\u003eSupervision in the Hospitality Industry, Ninth Edition,\u003c\/i\u003e is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more.\u003c\/p\u003e \u003cp\u003eThe text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of \u003ci\u003eSupervision in the Hospitality Industry\u003c\/i\u003e remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Supervisor as Manager 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Supervisor’s Role 2\u003c\/p\u003e \u003cp\u003eLeading Yourself 3\u003c\/p\u003e \u003cp\u003eFunctions of Management 13\u003c\/p\u003e \u003cp\u003eTheories of People Management 16\u003c\/p\u003e \u003cp\u003eManagerial Skills 19\u003c\/p\u003e \u003cp\u003eTips for New Supervisors 23\u003c\/p\u003e \u003cp\u003eHow to Lead Yourself 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 The Supervisor as Leader 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacteristics of Leaders 29\u003c\/p\u003e \u003cp\u003eThe Nature and Foundations of Leadership 31\u003c\/p\u003e \u003cp\u003eChoosing a Leadership Style 33\u003c\/p\u003e \u003cp\u003eDeveloping Your Own Style 40\u003c\/p\u003e \u003cp\u003eEthics 43\u003c\/p\u003e \u003cp\u003eThe Supervisor as Mentor 44\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Planning, Organizing, and Goal Setting 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Nature of Planning 52\u003c\/p\u003e \u003cp\u003eTypes of Plans and Planning 56\u003c\/p\u003e \u003cp\u003ePlanning for Change 63\u003c\/p\u003e \u003cp\u003ePlanning Your Own Time 69\u003c\/p\u003e \u003cp\u003eOrganizing for Success 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Communicating Effectively 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Importance of Good Communication 79\u003c\/p\u003e \u003cp\u003eWhy Communication is So Important 82\u003c\/p\u003e \u003cp\u003eObstacles to Good Communication 83\u003c\/p\u003e \u003cp\u003eListening 90\u003c\/p\u003e \u003cp\u003eDirecting People at Work 95\u003c\/p\u003e \u003cp\u003eBusiness Writing 102\u003c\/p\u003e \u003cp\u003eMeetings 103\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Equal Opportunity Laws and Diversity 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEqual Opportunity in the Workplace 108\u003c\/p\u003e \u003cp\u003eEqual Employment Opportunity Laws 109\u003c\/p\u003e \u003cp\u003eEEO Laws and the Hiring Process 112\u003c\/p\u003e \u003cp\u003eEqual Opportunity in the Workplace: What Leaders Need to Know 114\u003c\/p\u003e \u003cp\u003eDiversity 114\u003c\/p\u003e \u003cp\u003eWhy Does Cultural Diversity Matter? 117\u003c\/p\u003e \u003cp\u003eHow to Increase Personal Awareness 118\u003c\/p\u003e \u003cp\u003eHow to Recognize and Practice Cross-Cultural Interaction 118\u003c\/p\u003e \u003cp\u003eLeading Cultural Diversity in the Workplace 120\u003c\/p\u003e \u003cp\u003eEstablishing a Diversity and Inclusion Program 122\u003c\/p\u003e \u003cp\u003eManaging Diversity Issues Positively 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Recruitment, Selection, and Orientation 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Labor Market 127\u003c\/p\u003e \u003cp\u003eDetermining Labor Needs 132\u003c\/p\u003e \u003cp\u003eRecruiting 137\u003c\/p\u003e \u003cp\u003eSelecting the Right Person 144\u003c\/p\u003e \u003cp\u003eNegligent Hiring 155\u003c\/p\u003e \u003cp\u003eOrientation 155\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Performance Effectiveness 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePerformance Improvement 163\u003c\/p\u003e \u003cp\u003ePerformance Standards 164\u003c\/p\u003e \u003cp\u003eWhat a Good Performance Standard System Can Do 165\u003c\/p\u003e \u003cp\u003eSetting Up a Performance Standard System 167\u003c\/p\u003e \u003cp\u003eImplementing a Performance Standard System 175\u003c\/p\u003e \u003cp\u003eEssentials of Performance Evaluation 177\u003c\/p\u003e \u003cp\u003eMaking the Evaluation 180\u003c\/p\u003e \u003cp\u003eThe Appraisal Interview 187\u003c\/p\u003e \u003cp\u003eFollow-Up 190\u003c\/p\u003e \u003cp\u003eLegal Aspects of Performance Evaluation 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Motivation 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployee Expectations and Needs 197\u003c\/p\u003e \u003cp\u003eMotivation 202\u003c\/p\u003e \u003cp\u003eTheories of Motivation 204\u003c\/p\u003e \u003cp\u003eApplying Theory to Reality: Limiting Factors 209\u003c\/p\u003e \u003cp\u003eBuilding a Positive Work Climate 212\u003c\/p\u003e \u003cp\u003eFocus: The Individual 213\u003c\/p\u003e \u003cp\u003eMotivational Methods 215\u003c\/p\u003e \u003cp\u003eFocus: The Job—Providing an Attractive Job Environment 220\u003c\/p\u003e \u003cp\u003eFocus: The Leader 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Supervising Teams, Team Building, and Coaching 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is a Team? 227\u003c\/p\u003e \u003cp\u003eWorking Together 228\u003c\/p\u003e \u003cp\u003eBuilding Teams 234\u003c\/p\u003e \u003cp\u003eInstalling Performance Effectiveness (PE) 238\u003c\/p\u003e \u003cp\u003eEmpowering Employees 241\u003c\/p\u003e \u003cp\u003eOvercoming Team Challenges 242\u003c\/p\u003e \u003cp\u003eCoaching 243\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Employee Training and Development 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImportance of Training 251\u003c\/p\u003e \u003cp\u003eWho Will Do the Training? 256\u003c\/p\u003e \u003cp\u003eHow Employees Learn Best 257\u003c\/p\u003e \u003cp\u003eDeveloping a Job-Training Program 259\u003c\/p\u003e \u003cp\u003eRetraining 268\u003c\/p\u003e \u003cp\u003eOvercoming Obstacles to Learning 269\u003c\/p\u003e \u003cp\u003eTurnover and Retention 271\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Conflict Management, Resolution, and Prevention 277\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is Conflict? 277\u003c\/p\u003e \u003cp\u003eConflict Management 280\u003c\/p\u003e \u003cp\u003eConflict Resolution 283\u003c\/p\u003e \u003cp\u003eWorkplace Violence 286\u003c\/p\u003e \u003cp\u003eConflict Prevention 287\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Discipline 291\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEssentials of Discipline 291\u003c\/p\u003e \u003cp\u003eApproaches to Discipline 296\u003c\/p\u003e \u003cp\u003eAdministering Discipline 300\u003c\/p\u003e \u003cp\u003eTermination 305\u003c\/p\u003e \u003cp\u003eEmployee Assistance Programs 312\u003c\/p\u003e \u003cp\u003eEmployee Safety 313\u003c\/p\u003e \u003cp\u003eHarassment 314\u003c\/p\u003e \u003cp\u003eThe Supervisor’s Key Role 318\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Decision Making and Control 323\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDecision Making 323\u003c\/p\u003e \u003cp\u003eHow to Make Good Decisions 326\u003c\/p\u003e \u003cp\u003eProblem Solving 330\u003c\/p\u003e \u003cp\u003eBuilding Decision-Making Skills 337\u003c\/p\u003e \u003cp\u003eControlling 338\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Delegating 345\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Delegation Means 345\u003c\/p\u003e \u003cp\u003eEssentials of Delegation 346\u003c\/p\u003e \u003cp\u003eBenefits of Delegation 348\u003c\/p\u003e \u003cp\u003eWhy People Resist Delegation 349\u003c\/p\u003e \u003cp\u003eWhy Some Employees Won’t Accept Responsibility 352\u003c\/p\u003e \u003cp\u003eHow to Delegate Successfully 352\u003c\/p\u003e \u003cp\u003eGlossary G-1\u003c\/p\u003e \u003cp\u003eIndex I-1\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Cookery \/ food \u0026amp; drink etc [\u003ca title=\"See our other books on Cookery \/ food \u0026amp; drink etc\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Cookery%20\/%20food%20\u0026amp;%20drink%20etc%20%5BWB%5D%22\"\u003eWB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52430913929496,"sku":"9781119749202","price":93.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781119749202.jpg?v=1784765392","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/supervision-in-the-hospitality-industry-paperback-softback-9781119749202","provider":"Freshly Printed Books","version":"1.0","type":"link"}