{"product_id":"supervision-in-the-hospitality-industry-leading-human-resources-paperback-softback-9781394244690","title":"Supervision in the Hospitality Industry; Leading Human Resources (Paperback \/ softback) 9781394244690","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eSupervision in the Hospitality Industry\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eLeading Human Resources\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eJohn R. Walker (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781394244690, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 7 October 2024\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e416 pages\u003cbr\u003e27.2 x 21.3 x 2.5 cm, 0.975 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eA thorough, accessible handbook for leadership in a vital industry \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSupervision in the Hospitality Industry: Leading Human Resources, Tenth Edition\u003c\/i\u003e, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff.\u003c\/p\u003e \u003cp\u003eThe text’s unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more\u003c\/li\u003e \u003cli\u003eThe importance of recognizing and practicing cross-cultural diversity and interaction\u003c\/li\u003e \u003cli\u003eA balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates\u003c\/li\u003e \u003cli\u003eEmployee assistance programs\u003c\/li\u003e \u003cli\u003eA wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAligned to the American Culinary Federation (ACF) accreditation requirements, \u003ci\u003eSupervision in the Hospitality Industry\u003c\/i\u003e provides resources for students in hospitality courses, and early-career leaders and managers.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Supervisor as Manager 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Supervisor’s Role 2\u003c\/p\u003e \u003cp\u003eLeading Yourself 5\u003c\/p\u003e \u003cp\u003eFunctions of Management 14\u003c\/p\u003e \u003cp\u003eTheories of People Management 17\u003c\/p\u003e \u003cp\u003eManagerial Skills 21\u003c\/p\u003e \u003cp\u003eTips for New Supervisors 25\u003c\/p\u003e \u003cp\u003eHow to Lead Yourself 26\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 The Supervisor as Leader 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacteristics and Traits of Leaders 31\u003c\/p\u003e \u003cp\u003eThe Nature and Foundations of Leadership 34\u003c\/p\u003e \u003cp\u003eChoosing a Leadership Style 35\u003c\/p\u003e \u003cp\u003eDeveloping Your Own Leadership Style 43\u003c\/p\u003e \u003cp\u003eEthics 46\u003c\/p\u003e \u003cp\u003eThe Supervisor as Mentor 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Planning, Organizing, and Goal Setting 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Nature of Planning 56\u003c\/p\u003e \u003cp\u003eTypes of Plans and Planning 60\u003c\/p\u003e \u003cp\u003ePlanning for Change 68\u003c\/p\u003e \u003cp\u003ePlanning Your Own Time 73\u003c\/p\u003e \u003cp\u003eOrganizing for Success 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Communicating Effectively 83\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Importance of Good Communication 83\u003c\/p\u003e \u003cp\u003eWhy Communication Is So Important 86\u003c\/p\u003e \u003cp\u003eObstacles to Good Communication 88\u003c\/p\u003e \u003cp\u003eListening 94\u003c\/p\u003e \u003cp\u003eDirecting People at Work 100\u003c\/p\u003e \u003cp\u003eBusiness Writing 107\u003c\/p\u003e \u003cp\u003eMeetings 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Diversity, Equity, and Inclusion 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEqual Opportunity in the Workplace 114\u003c\/p\u003e \u003cp\u003eEqual Employment Opportunity Laws 115\u003c\/p\u003e \u003cp\u003eEEO Laws and the Hiring Process 118\u003c\/p\u003e \u003cp\u003eEqual Opportunity in the Workplace: What Leaders Need to Know 120\u003c\/p\u003e \u003cp\u003eDiversity 121\u003c\/p\u003e \u003cp\u003eWhy Does Cultural Diversity Matter? 124\u003c\/p\u003e \u003cp\u003eHow to Increase Personal Awareness 125\u003c\/p\u003e \u003cp\u003eHow to Recognize and Practice Cross-Cultural Interaction 126\u003c\/p\u003e \u003cp\u003eLeading Cultural Diversity in the Workplace 127\u003c\/p\u003e \u003cp\u003eEstablishing a Diversity and Inclusion Program 129\u003c\/p\u003e \u003cp\u003eManaging Diversity Issues Positively 130\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Recruitment, Selection, and Orientation 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Labor Market 135\u003c\/p\u003e \u003cp\u003eDetermining Labor Needs 140\u003c\/p\u003e \u003cp\u003eRecruiting 144\u003c\/p\u003e \u003cp\u003eSelecting the Right Person 152\u003c\/p\u003e \u003cp\u003eNegligent Hiring 163\u003c\/p\u003e \u003cp\u003eOrientation 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Organizational Excellence 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePerformance Improvement 172\u003c\/p\u003e \u003cp\u003ePerformance Standards 172\u003c\/p\u003e \u003cp\u003eWhat a Good Performance Standard System Can Do 173\u003c\/p\u003e \u003cp\u003eSetting Up a Performance Standard System 176\u003c\/p\u003e \u003cp\u003eImplementing a Performance Standard System 184\u003c\/p\u003e \u003cp\u003eEssentials of Performance Evaluation 185\u003c\/p\u003e \u003cp\u003eMaking the Evaluation 188\u003c\/p\u003e \u003cp\u003eEmployee Self-Appraisal 195\u003c\/p\u003e \u003cp\u003eThe Appraisal Interview 195\u003c\/p\u003e \u003cp\u003eFollow-Up 198\u003c\/p\u003e \u003cp\u003eLegal Aspects of Performance Evaluation 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Motivation 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployee Expectations and Needs 205\u003c\/p\u003e \u003cp\u003eMotivation 210\u003c\/p\u003e \u003cp\u003eWhat makes you work? 211\u003c\/p\u003e \u003cp\u003eTheories of Motivation 212\u003c\/p\u003e \u003cp\u003eApplying Theory to Reality: Limiting Factors 218\u003c\/p\u003e \u003cp\u003eBuilding a Positive Work Climate 220\u003c\/p\u003e \u003cp\u003eFocus: The Individual 222\u003c\/p\u003e \u003cp\u003eMotivational Methods 223\u003c\/p\u003e \u003cp\u003eFocus: The Job—Providing an Attractive Job Environment 228\u003c\/p\u003e \u003cp\u003eFocus: The Leader 231\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Supervising Teams, Team Building, and Coaching 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is a Team? 237\u003c\/p\u003e \u003cp\u003eWorking Together 238\u003c\/p\u003e \u003cp\u003eBuilding Teams 244\u003c\/p\u003e \u003cp\u003eInstalling Organizational Excellence (OE) 249\u003c\/p\u003e \u003cp\u003eEmpowering Employees 251\u003c\/p\u003e \u003cp\u003eOvercoming Team Challenges 252\u003c\/p\u003e \u003cp\u003eCoaching 253\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Employee Training and Development 261\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImportance of Training 261\u003c\/p\u003e \u003cp\u003eWho Will Do the Training? 267\u003c\/p\u003e \u003cp\u003eHow Employees Learn Best 268\u003c\/p\u003e \u003cp\u003eDeveloping a Job-Training Program 270\u003c\/p\u003e \u003cp\u003eRetraining 278\u003c\/p\u003e \u003cp\u003eOvercoming Obstacles to Learning 279\u003c\/p\u003e \u003cp\u003eTurnover and Retention 281\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Conflict Management, Resolution, and Prevention 287\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Conflict? 287\u003c\/p\u003e \u003cp\u003eConflict Management 290\u003c\/p\u003e \u003cp\u003eConflict Resolution 293\u003c\/p\u003e \u003cp\u003eWorkplace Violence 296\u003c\/p\u003e \u003cp\u003eConflict Prevention 297\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Discipline 301\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEssentials of Discipline 301\u003c\/p\u003e \u003cp\u003eApproaches to Discipline 306\u003c\/p\u003e \u003cp\u003eAdministering Discipline 310\u003c\/p\u003e \u003cp\u003eTermination 315\u003c\/p\u003e \u003cp\u003eEmployee Assistance Programs 322\u003c\/p\u003e \u003cp\u003eEmployee Safety 323\u003c\/p\u003e \u003cp\u003eHarassment 324\u003c\/p\u003e \u003cp\u003eThe Supervisor’s Key Role 328\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Decision-Making and Control 333\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDecision-Making 333\u003c\/p\u003e \u003cp\u003eHow to Make Good Decisions 337\u003c\/p\u003e \u003cp\u003eProblem Solving 341\u003c\/p\u003e \u003cp\u003eBuilding Decision-Making Skills 348\u003c\/p\u003e \u003cp\u003eControlling 349\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Delegating 357\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Delegation Means 357\u003c\/p\u003e \u003cp\u003eEssentials of Delegation 358\u003c\/p\u003e \u003cp\u003eBenefits of Delegation 360\u003c\/p\u003e \u003cp\u003eWhy People Resist Delegation 362\u003c\/p\u003e \u003cp\u003eWhy Some Employees Won’t Accept Responsibility 364\u003c\/p\u003e \u003cp\u003eHow to Delegate Successfully 365\u003c\/p\u003e \u003cp\u003eGlossary G-1\u003c\/p\u003e \u003cp\u003eIndex I-1\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Cookery \/ food \u0026amp; drink etc [\u003ca title=\"See our other books on Cookery \/ food \u0026amp; drink etc\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Cookery%20\/%20food%20\u0026amp;%20drink%20etc%20%5BWB%5D%22\"\u003eWB\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52433233281304,"sku":"9781394244690","price":102.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781394244690.jpg?v=1784852356","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/supervision-in-the-hospitality-industry-leading-human-resources-paperback-softback-9781394244690","provider":"Freshly Printed Books","version":"1.0","type":"link"}