{"product_id":"successful-service-design-for-telecommunications-a-comprehensive-guide-to-design-and-implementation-hardback-9780470753934","title":"Successful Service Design for Telecommunications; A comprehensive guide to design and implementation (Hardback) 9780470753934","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eSuccessful Service Design for Telecommunications\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eA comprehensive guide to design and implementation\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eSauming Pang (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470753934, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 27 January 2009\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e368 pages\u003cbr\u003e25.3 x 17.4 x 2.5 cm, 0.794 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eComprehensive reference to successful service design for the telecommunications industry\u003c\/b\u003e  \u003cp\u003eTelecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSuccessful Service Design for Telecommunications\u003c\/i\u003e provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eKey features:\u003c\/i\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDefines what telecommunications services are from business, technical and operational perspectives\u003c\/li\u003e \u003cli\u003eExplains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services\u003c\/li\u003e \u003cli\u003eThe principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services\u003c\/li\u003e \u003cli\u003eIncludes references to the current best practices and industry standards and complements the eTom and the OSS\/ BSS models proposed by the TeleManagement Forum\u003c\/li\u003e \u003cli\u003eFeatures numerous real-life scenarios and examples to support the discussion on the key concepts of service design\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eChapter 1.\u003c\/b\u003e \u003cb\u003eIntroduction.\u003c\/b\u003e  \u003cp\u003e1.1 Who is this book for?.\u003c\/p\u003e \u003cp\u003e1.2 Structure of the book and who should read which chapter\u003c\/p\u003e \u003cp\u003e1.3 Definitions.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2.\u003c\/b\u003e \u003cb\u003eWhat is Service Design?.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 What is a service?.\u003c\/p\u003e \u003cp\u003e2.2 What is the difference between a service and a product?.\u003c\/p\u003e \u003cp\u003e2.3 Service vs. network capabilities.\u003c\/p\u003e \u003cp\u003e2.4 What are the difference between a service and an application?.\u003c\/p\u003e \u003cp\u003e2.5 Intra-domain vs. Inter-domain services.\u003c\/p\u003e \u003cp\u003e2.6 What is Service Design and what is the role of a Service Designer?.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3.\u003c\/b\u003e \u003cb\u003eService – a Business Perspective.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Pre-conditions for service design.\u003c\/p\u003e \u003cp\u003e3.2 Business requirements.\u003c\/p\u003e \u003cp\u003e3.3 Market or marketing requirements.\u003c\/p\u003e \u003cp\u003e3.4 Reporting requirements.\u003c\/p\u003e \u003cp\u003e3.5 Security requirements.\u003c\/p\u003e \u003cp\u003e3.6 Functional requirements.\u003c\/p\u003e \u003cp\u003e3.7 Network planning requirements.\u003c\/p\u003e \u003cp\u003e3.8 Non-functional requirements.\u003c\/p\u003e \u003cp\u003e3.9 Regulatory, licensing and legislation considerations.\u003c\/p\u003e \u003cp\u003e3.10 Financial constraints.\u003c\/p\u003e \u003cp\u003e3.11 Physical location and space of network equipment and systems.\u003c\/p\u003e \u003cp\u003e3.12 Service description template - a service description that fully defines the service\u003c\/p\u003e \u003cp\u003e3.13 The success criteria for a service.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4. S\u003c\/b\u003e\u003cb\u003eervice Design Process.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 What are they key steps to develop new services and service enhancements?.\u003c\/p\u003e \u003cp\u003e4.2 How should the process link to business approvals at various Phases of the development?\u003c\/p\u003e \u003cp\u003e4.3 Organizational changes and structure required to develop new services.\u003c\/p\u003e \u003cp\u003e4.4 Resource requirement for designing services.\u003c\/p\u003e \u003cp\u003e4.5 How you can use the service development process for one off customer requests?\u003c\/p\u003e \u003cp\u003e4.6 Programme management structure.\u003c\/p\u003e \u003cp\u003e4.7 Documentation and control structure for Service Design.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5.\u003c\/b\u003e \u003cb\u003eService Design – What needs to be done.\u003c\/b\u003e .\u003c\/p\u003e \u003cp\u003e5.1 Performing rapid impact analysis.\u003c\/p\u003e \u003cp\u003e5.2 Performing feasibilities studies.\u003c\/p\u003e \u003cp\u003e5.3 Design and develop.\u003c\/p\u003e \u003cp\u003e5.4 Implementation and test\u003c\/p\u003e \u003cp\u003e5.5 Service launch and operate.\u003c\/p\u003e \u003cp\u003e5.6 Service withdrawal\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6.\u003c\/b\u003e \u003cb\u003eService Building Blocks.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 The Building Blocks.\u003c\/p\u003e \u003cp\u003e6.2 Conceptual network architecture for fixed and 3G mobile services.\u003c\/p\u003e \u003cp\u003e6.3 Interactions between the network and the support systems.\u003c\/p\u003e \u003cp\u003e6.4 System functions required for all services.\u003c\/p\u003e \u003cp\u003e6.5 Operational support processes for all services.\u003c\/p\u003e \u003cp\u003e6.7 Summary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7.\u003c\/b\u003e \u003cb\u003eNetwork Design and Development\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Network requirements.\u003c\/p\u003e \u003cp\u003e7.2 Technical network considerations.\u003c\/p\u003e \u003cp\u003e7.3 Service network design.\u003c\/p\u003e \u003cp\u003e7.4 Network security.\u003c\/p\u003e \u003cp\u003e7.5 Network Inventory.\u003c\/p\u003e \u003cp\u003e7.6 Capacity planning, network planning and optimisation.\u003c\/p\u003e \u003cp\u003e7.7 Service configuration in network elements.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8.\u003c\/b\u003e \u003cb\u003eSystem Functions and Development\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSystems requirements and methodology.\u003c\/p\u003e \u003cp\u003e8.1 Inter-relationships between the functional areas in the systems domain.\u003c\/p\u003e \u003cp\u003e8.2 Customer creation, order management and service termination.\u003c\/p\u003e \u003cp\u003e8.3 Customer network provisioning and network termination.\u003c\/p\u003e \u003cp\u003e8.4 Customer service provisioning (including moving, additions and changes)\u003c\/p\u003e \u003cp\u003e8.5 End users creation and order management\u003c\/p\u003e \u003cp\u003e8.6 End user network provisioning.\u003c\/p\u003e \u003cp\u003e8.7 End users’ service provisioning, service control (esp. in QoS based services) and service termination\u003c\/p\u003e \u003cp\u003e8.8 Billing, charging and rating.\u003c\/p\u003e \u003cp\u003e8.9 Service accounting, revenue reporting, OLO bill reconciliation and revenue assurance\u003c\/p\u003e \u003cp\u003e8.10 Fault management\u003c\/p\u003e \u003cp\u003e8.11 Network management (monitoring and collecting events from the network) and service management\u003c\/p\u003e \u003cp\u003e8.12 Performance management\u003c\/p\u003e \u003cp\u003e8.13 Capacity management, traffic management and network planning.\u003c\/p\u003e \u003cp\u003e8.14 Reporting.\u003c\/p\u003e \u003cp\u003e8.15 System support and management\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9.\u003c\/b\u003e \u003cb\u003eOperational Support Processes.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Sales engagement processes.\u003c\/p\u003e \u003cp\u003e9.2 Customer service processes.\u003c\/p\u003e \u003cp\u003e9.3 Service and network provisioning.\u003c\/p\u003e \u003cp\u003e9.4 Service management processes.\u003c\/p\u003e \u003cp\u003e9.5 Network management and maintenance processes.\u003c\/p\u003e \u003cp\u003e9.6 Network traffic management, network capacity management and network planning processes\u003c\/p\u003e \u003cp\u003e9.7 System support and maintenance process.\u003c\/p\u003e \u003cp\u003e9.8 Revenue assurance processes.\u003c\/p\u003e \u003cp\u003e9.9 Process mappings to eTOM model\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10.\u003c\/b\u003e \u003cb\u003eImplementation Strategy.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 What is implementation?.\u003c\/p\u003e \u003cp\u003e10.2 What is implementation strategy?.\u003c\/p\u003e \u003cp\u003e10.3 Why do we need an implementation strategy?.\u003c\/p\u003e \u003cp\u003e10.4 What are the steps and approach to take when defining an implementation strategy?\u003c\/p\u003e \u003cp\u003e10.5 Implementation strategy example.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11.\u003c\/b\u003e \u003cb\u003eService Integration and Service Launch.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Service Integration Model\u003c\/p\u003e \u003cp\u003e11.2 Service Integration Strategy.\u003c\/p\u003e \u003cp\u003e11.3 Test Environment vs Live Service Environment\u003c\/p\u003e \u003cp\u003e11.4 Post Service Launch Reviews.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12.\u003c\/b\u003e \u003cb\u003eService Withdrawal, Migration and Termination.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 Service Withdrawal\u003c\/p\u003e \u003cp\u003e12.2 Service Migration.\u003c\/p\u003e \u003cp\u003e12.3 Service Termination.\u003c\/p\u003e \u003cp\u003e13 Glossary.\u003c\/p\u003e \u003cp\u003e14 References.\u003c\/p\u003e \u003cp\u003e15 Index.\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Electronics \u0026amp; communications engineering [\u003ca title=\"See our other books on Electronics \u0026amp; communications engineering\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Electronics%20\u0026amp;%20communications%20engineering%20%5BTJ%5D%22\"\u003eTJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52516264050968,"sku":"9780470753934","price":77.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470753934.jpg?v=1786681069","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/successful-service-design-for-telecommunications-a-comprehensive-guide-to-design-and-implementation-hardback-9780470753934","provider":"Freshly Printed Books","version":"1.0","type":"link"}