{"product_id":"strategy-mapping-an-interventionist-examination-of-a-homebuilders-performance-measurement-and-incentive-systems-paperback-9780080965949","title":"Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems (Paperback \/ softback) 9780080965949","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eStrategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eHelp managers get the most out of their business models to ensure success!\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKenneth Merchant (Author), Clara Xiaoling Chen (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780080965949, Elsevier Science\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 18 January 2010\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e80 pages, Illustrated\u003cbr\u003e22.9 x 15.2 x 0.7 cm, 0.158 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eWhat part does customer and employee satisfaction play in overall business success?\u003c\/p\u003e  \u003cp\u003eManagement Accountants developing business models must consider this question, especially if they are taking the popular \"balanced scorecard\" or \"strategy mapping\" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eStrategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems\u003c\/i\u003e reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company’s business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies.\u003c\/p\u003e  \u003cp\u003eThe results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e1. Introduction;  2. Background;  3. Research Methodology;  4. Results; 5. Conclusions and Recommendations\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Management accounting \u0026amp; bookkeeping [\u003ca title=\"See our other books on Management accounting \u0026amp; bookkeeping\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Management%20accounting%20\u0026amp;%20bookkeeping%20%5BKFCM%5D%22\"\u003eKFCM\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"CIMA Publishing","offers":[{"title":"Default Title","offer_id":46649098076440,"sku":"9780080965949","price":42.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/products\/9780080965949_6cf22f1b-b699-405e-b8ab-fbaf577e69e6.jpg?v=1695004016","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/strategy-mapping-an-interventionist-examination-of-a-homebuilders-performance-measurement-and-incentive-systems-paperback-9780080965949","provider":"Freshly Printed Books","version":"1.0","type":"link"}