{"product_id":"sharing-hidden-know-how-how-managers-solve-thorny-problems-with-the-knowledge-jam-hardback-9780470876817","title":"Sharing Hidden Know-How; How Managers Solve Thorny Problems With the Knowledge Jam (Hardback) 9780470876817","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eSharing Hidden Know-How\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow Managers Solve Thorny Problems With the Knowledge Jam\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKatrina Pugh (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470876817, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 27 April 2011\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e272 pages\u003cbr\u003e23.8 x 16.1 x 2.5 cm, 0.467 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eTo manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must \u003ci\u003equickly\u003c\/i\u003e capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.  \u003cp\u003eYet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e starts the conversation that allows organizations to take what they know to the bank. The “how-to”\/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.\u003c\/p\u003e \u003cp\u003eDeveloped by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e will help any organization harness untapped knowledge to solve today’s thorny problems:\u003c\/p\u003e \u003cul type=\"disc\"\u003e \u003cli\u003eAccelerating New Product Development and Market and Segment Innovations\u003c\/li\u003e \u003cli\u003eMaximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing\u003c\/li\u003e \u003cli\u003eOvercoming Information Overload (Focus on Social Media)\u003c\/li\u003e \u003cli\u003eSmoothing Executive Transitions and Succession Planning\u003c\/li\u003e \u003cli\u003eSmoothing Team Transitions\u003c\/li\u003e \u003cli\u003eSpreading Insight across Geographies and Network Partners\u003c\/li\u003e \u003cli\u003eTapping into Sales Insights\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off.  Viewed from above, this important book is itself a conversation between Kate Pugh’s basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.\u003cbr\u003e — \u003cb\u003eDavid Kantor,\u003c\/b\u003e director, Kantor Institute; author\u003ci\u003e, Reading the Room\u003c\/i\u003e (Jossey-Bass, 2012)\u003c\/p\u003e \u003cp\u003e“[This] book addresses one of the time-honored problems in organizations: ‘How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?’ Technology, we now know, is not the answer—human discus­sion is. [Pugh] tells you how to structure and facilitate these important conversations.”\u003cbr\u003e —\u003cb\u003eThomas H. Davenport\u003c\/b\u003e, President’s distinguished professor of IT and Management, Babson College; author of \u003ci\u003eAnalytics at Work\u003c\/i\u003e and \u003ci\u003eThinking for a Living\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e“In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books.”\u003cbr\u003e —\u003cb\u003eLarry Prusak\u003c\/b\u003e, author, \u003ci\u003eWorking Knowledge;\u003c\/i\u003e visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA\u003c\/p\u003e \u003cp\u003e“[This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts.”\u003cbr\u003e —\u003cb\u003eStephen Denning\u003c\/b\u003e, author, \u003ci\u003eThe Leader’s Guide to Radical Management\u003c\/i\u003e and \u003ci\u003eThe Secret Language of Leadership\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“Leaders have long known that the ‘know-how’ of experienced teams is key to their orga­nizations’ ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. [This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness.”\u003cbr\u003e —\u003cb\u003ePaul Lucidi\u003c\/b\u003e, chief information officer, Insulet Corporation\u003c\/p\u003e \u003cp\u003e“A fantastic replacement for the long dormant and never used lessons-learned repository! This book provides well documented and effective tools for really learning from your orga­nization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient.”\u003cbr\u003e —\u003cb\u003eSheryl Skifstad\u003c\/b\u003e, senior director, Supply Chain IT at a Fortune 100 company\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword by \u003ci\u003eNancy M. Dixon\u003c\/i\u003e ix\u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Rationale: Solving Thorny Problems 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat’s Not Working? 3\u003c\/p\u003e \u003cp\u003eBlind Spots 6\u003c\/p\u003e \u003cp\u003eMismatches 9\u003c\/p\u003e \u003cp\u003eKnowledge Jails 11\u003c\/p\u003e \u003cp\u003eSidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Basics 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStep 1: Select 22\u003c\/p\u003e \u003cp\u003eStep 2: Plan 24\u003c\/p\u003e \u003cp\u003eStep 3: Discover\/Capture 25\u003c\/p\u003e \u003cp\u003eStep 4: Broker 27\u003c\/p\u003e \u003cp\u003eStep 5: Reuse 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three: \u003c\/b\u003e\u003cb\u003eDiscipline 1: Facilitation 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Facilitator’s Mandate 33\u003c\/p\u003e \u003cp\u003e1. Facilitating the Select Step 34\u003c\/p\u003e \u003cp\u003e2. Facilitating the Plan Step 38\u003c\/p\u003e \u003cp\u003e3. Facilitating the Discover\/Capture Step 49\u003c\/p\u003e \u003cp\u003e4. Facilitating the Broker Step 64\u003c\/p\u003e \u003cp\u003e5. Facilitating the Reuse Step 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four: \u003c\/b\u003e\u003cb\u003eDiscipline 2: Conversation 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePosture of Openness 69\u003c\/p\u003e \u003cp\u003ePursuit of Diversity 74\u003c\/p\u003e \u003cp\u003ePractices of Dialogue 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five: \u003c\/b\u003e\u003cb\u003eDiscipline 3: Translation 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBrokers’ Motivators 91\u003c\/p\u003e \u003cp\u003eBrokering Basics 94\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six: \u003c\/b\u003e\u003cb\u003eBespeckled, Married, and Emancipated 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBoundary-Spanning 108\u003c\/p\u003e \u003cp\u003eSurfacing Usable Insight 109\u003c\/p\u003e \u003cp\u003ePutting Knowledge to Work 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Heritage: Prequel to the Three Disciplines 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntelligence Acquisition 116\u003c\/p\u003e \u003cp\u003eOrganizational Learning 121\u003c\/p\u003e \u003cp\u003eSidebar: Structural Dynamics: Strategically Simulating Diversity 128\u003c\/p\u003e \u003cp\u003eCollaboration Technology 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight: \u003c\/b\u003e\u003cb\u003eComparing Knowledge Jam to Other Knowledge-Capture Methods 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Facilitation-Conversation-Translation Scale 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine: \u003c\/b\u003e\u003cb\u003eBuilding a Knowledge Jam Practice 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding a Business Case and Selling Knowledge Jam 159\u003c\/p\u003e \u003cp\u003eSidebar: The Price is Right! 174\u003c\/p\u003e \u003cp\u003eCultivating Knowledge Jam Facilitators 177\u003c\/p\u003e \u003cp\u003eMeasuring and Promoting Success 180\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten: \u003c\/b\u003e\u003cb\u003eKnowledge Jam for Leading Change and Leveraging Social Media 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing Knowledge Jam for Leading Change 185\u003c\/p\u003e \u003cp\u003eSidebar: Jamming in the Boardroom—Shared Insight in Action 188\u003c\/p\u003e \u003cp\u003eKnowledge Jam for Business Transformation and Social Media 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven: \u003c\/b\u003e\u003cb\u003eAn Invitation 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200\u003c\/p\u003e \u003cp\u003eYou Have Your Toolkit 201\u003c\/p\u003e \u003cp\u003eMore Than a Business Tool 203\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices \u003c\/b\u003e\u003cb\u003e205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eA: Knowledge Types 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eB: Knowledge Jam Templates 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eC: Glossary of Terms 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eD: Case Studies 219\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInstitute for Healthcare Improvement (Healthcare Quality Improvement Non-Profit) 219\u003c\/p\u003e \u003cp\u003eForest Bioproducts Research Institute (New Energy Institute) 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003eE: Knowledge Jam Practice FAQs 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 233\u003c\/p\u003e \u003cp\u003eAcknowledgments 239\u003c\/p\u003e \u003cp\u003eThe Author 241\u003c\/p\u003e \u003cp\u003eIndex 243\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52516347707672,"sku":"9780470876817","price":25.57,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470876817_247720.jpg?v=1786683118","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/sharing-hidden-know-how-how-managers-solve-thorny-problems-with-the-knowledge-jam-hardback-9780470876817","provider":"Freshly Printed Books","version":"1.0","type":"link"}