{"product_id":"service-operations-management-paperback-softback-9781779563125","title":"Service Operations Management (Paperback \/ softback) 9781779563125","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eService Operations Management\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eJulie Ostmoe (Edited by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781779563125\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 30 June 2026\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e292 pages\u003cbr\u003e25.4 x 20.3 x 1.5 cm, 0.666 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cem\u003eService Operations Management\u003c\/em\u003e aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cul\u003e\n\u003cli\u003e1 Basics of Service Operations Management \u003c\/li\u003e\n\u003cli\u003e2 Developing A Service Operations Strategy \u003c\/li\u003e\n\u003cli\u003e3 Service Process Improvement \u003c\/li\u003e\n\u003cli\u003e4 Leadership And Teams In Service Operations Management\u003c\/li\u003e\n\u003cli\u003e5 Service Supply And Logistics Networks \u003c\/li\u003e\n\u003cli\u003e6 Innovation And Service Development \u003c\/li\u003e\n\u003cli\u003e7 Service Operations Performance Quality \u003c\/li\u003e\n\u003cli\u003e8 Sustainable Service Operations \u003c\/li\u003e\n\u003cli\u003e9 Service Operations Performance\u003c\/li\u003e\n\u003cli\u003e10 Digital Operations Management\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003c\/font\u003e","brand":"Toronto Academic Press","offers":[{"title":"Brand New","offer_id":52637495525656,"sku":"9781779563125","price":77.67,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/freshlyprintedbooks.co.uk\/products\/service-operations-management-paperback-softback-9781779563125","provider":"Freshly Printed Books","version":"1.0","type":"link"}