{"product_id":"scaling-conversations-how-leaders-access-the-full-potential-of-people-hardback-9781119764458","title":"Scaling Conversations; How Leaders Access the Full Potential of People (Hardback) 9781119764458","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eScaling Conversations\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eHow Leaders Access the Full Potential of People\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eDave MacLeod (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781119764458, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 24 June 2021\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e192 pages\u003cbr\u003e23.1 x 15.8 x 2.8 cm, 0.386 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003e\u003cb\u003eFind out what your customers and employees are really thinking with this indispensable resource\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScaling Conversations: How Leaders Access the Full Potential of People\u003c\/i\u003e delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScaling Conversations\u003c\/i\u003e provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders across North America, Dave MacLeod teaches you how to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eScale your business by listening to the voices that really matter\u003c\/li\u003e \u003cli\u003eAccess and maximize the human capital in your organization\u003c\/li\u003e \u003cli\u003eMake decisions that create unity and move the group forward\u003c\/li\u003e \u003cli\u003eDecrease employee turnover caused by poor communication\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWithin these pages, you'll learn how to better facilitate conversations with a wider and more representative array of clients and employees, and not just the loudest ones in the town hall meeting or Slack channel. Perfect for any leader who's responsible for understanding what employees are really feeling and thinking, \u003ci\u003eScaling Conversations\u003c\/i\u003e also belongs on the bookshelves of anyone who wants to learn how to discover what the “silent majority,” who are often drowned out by the loudest people in the room, actually believes.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eThe Limit of Our Competitive Advantage ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I What’s in a Conversation?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 What’s a Conversation? 3\u003c\/p\u003e \u003cp\u003eChapter 2 Why Do We Need to Scale Conversations? 9\u003c\/p\u003e \u003cp\u003eChapter 3 Components of a Conversation 21\u003c\/p\u003e \u003cp\u003eChapter 4 Why Are Conversations Hard to Scale in Person? 33\u003c\/p\u003e \u003cp\u003eChapter 5 Why Are Conversations So Hard to Scale Online? 41\u003c\/p\u003e \u003cp\u003eChapter 6 Typical Mistakes Leaders Make at Scale 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II How to Scale Conversations Effectively \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 7 Components of a Successful Scaled Conversation 65\u003c\/p\u003e \u003cp\u003eChapter 8 The Hierarchy of Questions 79\u003c\/p\u003e \u003cp\u003eChapter 9 Components of Good Questions for Scaled Conversations 107\u003c\/p\u003e \u003cp\u003eChapter 10 Synthesizing Scaled Conversations 119\u003c\/p\u003e \u003cp\u003eChapter 11 Scaling Conversations in Action: Diversity, Inclusion, Mental Health, Equity 139\u003c\/p\u003e \u003cp\u003eAcknowledgments 163\u003c\/p\u003e \u003cp\u003eAbout the Author 167\u003c\/p\u003e \u003cp\u003eIndex 169\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley","offers":[{"title":"Brand New","offer_id":52430916714776,"sku":"9781119764458","price":19.19,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781119764458.jpg?v=1784765414","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/scaling-conversations-how-leaders-access-the-full-potential-of-people-hardback-9781119764458","provider":"Freshly Printed Books","version":"1.0","type":"link"}