{"product_id":"satisfying-internal-customers-first-paperback-softback-9780787950828","title":"Satisfying Internal Customers First! (Paperback \/ softback) 9780787950828","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eSatisfying Internal Customers First!\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003eRichard Y. Chang (Author), P. Keith Kelly (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787950828, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 28 May 1994\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e120 pages\u003cbr\u003e26 x 18 x 0.8 cm, 0.27 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThis book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e1. Introduction.\u003cbr\u003e \u003cbr\u003e 2. Customer Satisfaction From The Inside Out.\u003cbr\u003e \u003cbr\u003e 3. Improving Internal Customer Satisfaction -\u003cbr\u003e A Model.\u003cbr\u003e \u003cbr\u003e 4. Step One: Measure External Customer Satisfaction.\u003cbr\u003e \u003cbr\u003e 5. Step Two: Map The Internal Chain.\u003cbr\u003e \u003cbr\u003e 6. Step Three: Locate The Critical Links.\u003cbr\u003e \u003cbr\u003e 7. Step Four: Analyze The Critical Links.\u003cbr\u003e \u003cbr\u003e 8. Step Five: Resolve Critical Link Issues.\u003cbr\u003e \u003cbr\u003e 9. Step Six: Evaluate Changes.\u003cbr\u003e \u003cbr\u003e 10. Summary.\u003cbr\u003e \u003cbr\u003e Appendix: Reference Materials.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand New","offer_id":52410652197144,"sku":"9780787950828","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787950828.jpg?v=1784246620","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/satisfying-internal-customers-first-paperback-softback-9780787950828","provider":"Freshly Printed Books","version":"1.0","type":"link"}