{"product_id":"roi-in-action-casebook-hardback-9780787987176","title":"ROI in Action Casebook (Hardback) 9780787987176","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eROI in Action Casebook\u003c\/font\u003e\u003cbr\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003c\/p\u003e\n\u003cp\u003e\u003cfont size=\"4\"\u003ePatricia Pulliam Phillips (Author), Jack J. Phillips (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780787987176, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 15 April 2008\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages\u003cbr\u003e23.1 x 16 x 1.3 cm, 0.771 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003ci\u003eROI in Action Casebook\u003c\/i\u003e offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eList of Figures and Exhibits xv\u003c\/p\u003e \u003cp\u003ePreface xix\u003c\/p\u003e \u003cp\u003e1. Measuring ROI in Effective Meeting Skills A Telecommunications Equipment Manufacturer 1\u003cbr\u003e\u003ci\u003ePatricia Pulliam Phillips\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2. Measuring ROI in Business Coaching: A Global Hotel Chain 41\u003cbr\u003e\u003ci\u003eJack J. Phillips\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3. Measuring ROI in Sales Training: A Pharmaceutical Company 67\u003cbr\u003e\u003ci\u003eRon Drew Stone\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4. Measuring ROI in a Career Development Initiative: A Global Computer Company 103\u003cbr\u003e\u003ci\u003eHolly Burkett\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5. Measuring ROI in a Sales Training Programme: An International Hotel Company 131\u003cbr\u003e\u003ci\u003ePeter Haigh, edited by Jane Massy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6. Measuring ROI in Coaching for New-Employee Retention: A Global Media Company 155\u003cbr\u003e\u003ci\u003eLisa Ann Edwards and Christina Lounsberry\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry 171\u003cbr\u003e\u003ci\u003eKirk Smith\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8. Measuring ROI in a Professional Development Day: A Technical College 185\u003cbr\u003e\u003ci\u003eJennifer Janecek Hartman and Leah Woodke\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company 203\u003cbr\u003e\u003ci\u003eLisa Sallstrom\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company 217\u003cbr\u003e\u003ci\u003eNathan Faylor, Isabelle Maisse, and Kristen Neal\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization 259\u003cbr\u003e\u003ci\u003eBonnie L. Carpenter\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12. Measuring ROI in Negotiations SkillsTraining: A Mortgage Company 287\u003cbr\u003e\u003ci\u003eKendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company 317\u003cbr\u003e\u003ci\u003eAlaster Nyaude\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company 335\u003cbr\u003e\u003ci\u003eChristian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex 351\u003c\/p\u003e \u003cp\u003eAbout the Editors 365\u003c\/p\u003e \u003cp\u003eSpecial Offer from ROI Institute 377\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Pfeiffer","offers":[{"title":"Brand New","offer_id":52410680639768,"sku":"9780787987176","price":47.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780787987176.jpg?v=1784248504","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/roi-in-action-casebook-hardback-9780787987176","provider":"Freshly Printed Books","version":"1.0","type":"link"}