{"product_id":"resolving-conflicts-at-work-ten-strategies-for-everyone-on-the-job-paperback-softback-9780470922248","title":"Resolving Conflicts at Work; Ten Strategies for Everyone on the Job (Paperback \/ softback) 9780470922248","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eResolving Conflicts at Work\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eTen Strategies for Everyone on the Job\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eKenneth Cloke (Author), Joan Goldsmith (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9780470922248, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003ePaperback \/ softback, published 3 June 2011\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e400 pages\u003cbr\u003e22.4 x 15.2 x 3 cm, 0.454 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cb\u003eThe classic text on resolving workplace conflicts, fully revised and updated\u003c\/b\u003e  \u003cp\u003eResolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace\u003c\/li\u003e \u003cli\u003ePresents new chapters on leadership and transformational conflict coaching, and organizational systems design\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eForeword Conflict: An Opportunity for Leadership By \u003ci\u003eWarren Bennis\u003c\/i\u003e vii\u003c\/p\u003e \u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003eIntroduction Ten Strategies for Everyone on the Job xv\u003c\/p\u003e \u003cp\u003eStrategy 1 Understand the Culture and Dynamics of Conflict 1\u003c\/p\u003e \u003cp\u003eStrategy 2 Listen Empathetically and Responsively 29\u003c\/p\u003e \u003cp\u003eStrategy 3 Search Beneath the Surface for Hidden Meanings 63\u003c\/p\u003e \u003cp\u003eStrategy 4 Acknowledge and Reframe Emotions 93\u003c\/p\u003e \u003cp\u003eStrategy 5 Separate What Matters from What Gets in the Way 131\u003c\/p\u003e \u003cp\u003eStrategy 6 Solve Problems Paradoxically and Creatively 169\u003c\/p\u003e \u003cp\u003eStrategy 7 Learn from Difficult Behaviors 203\u003c\/p\u003e \u003cp\u003eStrategy 8 Lead and Coach for Transformation 241\u003c\/p\u003e \u003cp\u003eStrategy 9 Explore Resistance and Negotiate Collaboratively 273\u003c\/p\u003e \u003cp\u003eStrategy 10 Mediate and Design Systems for Prevention 301\u003c\/p\u003e \u003cp\u003eThe Authors 333\u003c\/p\u003e \u003cp\u003eIndex 335\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Business \u0026amp; management [\u003ca title=\"See our other books on Business \u0026amp; management\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Business%20\u0026amp;%20management%20%5BKJ%5D%22\"\u003eKJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Jossey-Bass","offers":[{"title":"Brand New","offer_id":52463021228312,"sku":"9780470922248","price":17.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9780470922248_104990.jpg?v=1785545520","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/resolving-conflicts-at-work-ten-strategies-for-everyone-on-the-job-paperback-softback-9780470922248","provider":"Freshly Printed Books","version":"1.0","type":"link"}