{"product_id":"quality-of-experience-engineering-for-customer-added-value-services-from-evaluation-to-monitoring-hardback-9781848216723","title":"Quality of Experience Engineering for Customer Added Value Services; From Evaluation to Monitoring (Hardback) 9781848216723","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003eQuality of Experience Engineering for Customer Added Value Services\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eFrom Evaluation to Monitoring\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eAbdelhamid Mellouk (Edited by), A Mellouk (Author), Antonio Cuadra-Sanchez (Edited by)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781848216723, Wiley\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 1 July 2014\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e256 pages\u003cbr\u003e24.1 x 16.3 x 2.3 cm, 0.572 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003e\u003cp\u003eThe main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.\u003c\/p\u003e \u003cp\u003eIn recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.\u003c\/p\u003e\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e\u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eAbdelhamid Mellouk\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Challenges for Quality of Experience Engineering for Added Value Services 1\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eAbdelhamid Mellouk and Antonio Cuadra-Sanchez\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e1.1 Introduction and challenges 1\u003c\/p\u003e \u003cp\u003e1.2 Contents 2\u003c\/p\u003e \u003cp\u003e1.3 Conclusion 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 An Ecosystem for Customer Experience Management 11\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eAntonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas Aurelius, Kjell Brunnstrom, Jorge E. Lopez De Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2.1 Introduction 11\u003c\/p\u003e \u003cp\u003e2.2 Managing customer experience 12\u003c\/p\u003e \u003cp\u003e2.3 Quality of experience ecosystem 14\u003c\/p\u003e \u003cp\u003e2.4 IPNQSIS 23\u003c\/p\u003e \u003cp\u003e2.5 NOTTS 25\u003c\/p\u003e \u003cp\u003e2.6 Conclusions 28\u003c\/p\u003e \u003cp\u003e2.7 Acknowledgments 28\u003c\/p\u003e \u003cp\u003e2.8 Bibliography 28\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Measuring MPEG Frame Loss Rate to Evaluate the Quality of Experience in IPTV Service 31\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eDiego Hernando-Loeda, Jorge De Vergara, Javier Aracil, David Madrigal and Felipe Mata\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3.1 Introduction 32\u003c\/p\u003e \u003cp\u003e3.2 Related work 33\u003c\/p\u003e \u003cp\u003e3.3 Method description 34\u003c\/p\u003e \u003cp\u003e3.4 QoE prediction models 36\u003c\/p\u003e \u003cp\u003e3.5 Network monitoring tool 43\u003c\/p\u003e \u003cp\u003e3.6 Performance assessment 45\u003c\/p\u003e \u003cp\u003e3.7 Conclusions and future work 48\u003c\/p\u003e \u003cp\u003e3.8 Acknowledgments 49\u003c\/p\u003e \u003cp\u003e3.9 Bibliography 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Estimating the Effect if Context on the QoE of Audiovisual Services 53\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eToni Maki, Martin Varela and Jukka-Pekka Laulajainen\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e4.1 Introduction 53\u003c\/p\u003e \u003cp\u003e4.2 Test content 55\u003c\/p\u003e \u003cp\u003e4.3 Subjective tests in laboratory 57\u003c\/p\u003e \u003cp\u003e4.4 Subjective tests at exhibition 58\u003c\/p\u003e \u003cp\u003e4.5 Results 60\u003c\/p\u003e \u003cp\u003e4.6 Conclusions and further work 69\u003c\/p\u003e \u003cp\u003e4.7 Bibliography 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 IPTV Multiservice QoE Management System 73\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eAntonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Perez-Montero Eugenio Rogles, Jesus Gutierrez and Fernando Jaureguizar\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5.1 Introduction 73\u003c\/p\u003e \u003cp\u003e5.2 State of the art 75\u003c\/p\u003e \u003cp\u003e5.3 Multiservice IPTV probe 80\u003c\/p\u003e \u003cp\u003e5.4 QoE management system 85\u003c\/p\u003e \u003cp\u003e5.5 Conclusions 90\u003c\/p\u003e \u003cp\u003e5.6 Acknowledgments 90\u003c\/p\u003e \u003cp\u003e5.7 Bibliography 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 High Speed Multimedia Flow Classification 93\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eRafael Leira Osuna, Pedro Gomez Nieto, Ivan Gonzalez and Jorge E. Lopez De Vergara\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6.1 Introduction 93\u003c\/p\u003e \u003cp\u003e6.2 The architecture 95\u003c\/p\u003e \u003cp\u003e6.3 Validation 110\u003c\/p\u003e \u003cp\u003e6.4 Conclusions 114\u003c\/p\u003e \u003cp\u003e6.5 Acknowledgments 115\u003c\/p\u003e \u003cp\u003e6.6 Bibliography 115\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 User Driven Server Selection Algorithm for CDN Architecture 119\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eSaid Hoceini, Hai Anh Tran and Abdelhamid Mellouk\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7.1 Introduction 119\u003c\/p\u003e \u003cp\u003e7.2 Multi-armed bandit formalization 122\u003c\/p\u003e \u003cp\u003e7.3 Server selection schemes 136\u003c\/p\u003e \u003cp\u003e7.4 Our proposal for QoE-based server selection method 136\u003c\/p\u003e \u003cp\u003e7.5 Experimental results 139\u003c\/p\u003e \u003cp\u003e7.6 Acknowledgments 146\u003c\/p\u003e \u003cp\u003e7.7 Conclusion 147\u003c\/p\u003e \u003cp\u003e7.8 Bibliography 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 QoE Approaches for Adaptive Transport of Video Streaming Media 151\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eM. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8.1 Introduction 151\u003c\/p\u003e \u003cp\u003e8.2 Adaptive video transport 153\u003c\/p\u003e \u003cp\u003e8.3 Microsoft Smooth Streaming 156\u003c\/p\u003e \u003cp\u003e8.4 Apple HTTP live streaming 158\u003c\/p\u003e \u003cp\u003e8.5 Adobe HTTP dynamic streaming 159\u003c\/p\u003e \u003cp\u003e8.6 MPEG-dynamic adaptive streaming over HTTP 159\u003c\/p\u003e \u003cp\u003e8.7 The goals of adaptive video streaming 161\u003c\/p\u003e \u003cp\u003e8.8 Quality metrics for video streaming 162\u003c\/p\u003e \u003cp\u003e8.9 The role of TCP in adaptive video streaming 163\u003c\/p\u003e \u003cp\u003e8.10 Bibliography 168\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 QoS and QoE Effects of Packet Losses in Multimedia Video Streaming 171\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eRene Serral-Gracia, Eva Marin-Tordera, Xavier Masip-Bruin and Marcelo Yannuzzi\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9.1 Introduction to the overall scenario 171\u003c\/p\u003e \u003cp\u003e9.2 Related work 173\u003c\/p\u003e \u003cp\u003e9.3 Multilayer performance metrics 174\u003c\/p\u003e \u003cp\u003e9.4 QoE multilayer metric and quality assessment mechanism 178\u003c\/p\u003e \u003cp\u003e9.5 Video streaming use case: peer-to-peer television (P2PTVG) 180\u003c\/p\u003e \u003cp\u003e9.6 Conclusions and further actions 189\u003c\/p\u003e \u003cp\u003e9.7 Bibliography 189\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 A Model for Quality of Experience Estimation Based on Quality of Service Parameter Monitoring for Multimedia Convergent Services (3-Play)  191\u003c\/b\u003e\u003cbr\u003e \u003ci\u003ePedro De La Cruz Ramos, Raquel Perez Leal, Francisco Gonzalez Vidal and Luis Bellido Triana\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10.1 Introduction 191\u003c\/p\u003e \u003cp\u003e10.2 Presentation of the model 193\u003c\/p\u003e \u003cp\u003e10.3 Application of the model to convergent (3P) services 196\u003c\/p\u003e \u003cp\u003e10.4 Quality evaluation process 199\u003c\/p\u003e \u003cp\u003e10.5 Model testing 218\u003c\/p\u003e \u003cp\u003e10.6 Conclusions and future work 219\u003c\/p\u003e \u003cp\u003e10.7 Acknowledgments 220\u003c\/p\u003e \u003cp\u003e10.8 Bibliography 220\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Quality of Experience Estimation in Networks 225\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eFrederic Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11.1 Introduction 225\u003c\/p\u003e \u003cp\u003e11.2 QuEEN terminology and concepts 226\u003c\/p\u003e \u003cp\u003e11.3 Modeling the QoE, The ARCU model 229\u003c\/p\u003e \u003cp\u003e11.4 The QuEEN layered model 232\u003c\/p\u003e \u003cp\u003e11.5 Applications 235\u003c\/p\u003e \u003cp\u003e11.6 Conclusions 240\u003c\/p\u003e \u003cp\u003e11.7 Acknowledgments 241\u003c\/p\u003e \u003cp\u003e11.8 Bibliography 241\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 QoE-Based Network Selection in Heterogeneous Environments 245\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eKandaraj Piamrat, Hyunhee Park, Kamal DEEP Singh and Cesar VIHO\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12.1 Introduction 245\u003c\/p\u003e \u003cp\u003e12.2 Network selection in homogeneous environments: a use case in WLAN 248\u003c\/p\u003e \u003cp\u003e12.3 Related work for network selection in the heterogeneous environment 251\u003c\/p\u003e \u003cp\u003e12.4 QoE-based network selection in heterogeneous networks 254\u003c\/p\u003e \u003cp\u003e12.5 Conclusions and discussions 262\u003c\/p\u003e \u003cp\u003e12.6 Bibliography 263\u003c\/p\u003e \u003cp\u003eList of Authors 267\u003c\/p\u003e \u003cp\u003eIndex 271\u003c\/p\u003e\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Electronics \u0026amp; communications engineering [\u003ca title=\"See our other books on Electronics \u0026amp; communications engineering\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Electronics%20\u0026amp;%20communications%20engineering%20%5BTJ%5D%22\"\u003eTJ\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Wiley-ISTE","offers":[{"title":"Brand New","offer_id":52449387774232,"sku":"9781848216723","price":114.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781848216723.jpg?v=1785197653","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/quality-of-experience-engineering-for-customer-added-value-services-from-evaluation-to-monitoring-hardback-9781848216723","provider":"Freshly Printed Books","version":"1.0","type":"link"}