{"product_id":"public-service-explained-the-role-of-citizens-in-value-creation-hardback-9781009532914","title":"Public Service Explained; The Role of Citizens in Value Creation (Hardback) 9781009532914","description":"\u003cfont face=\"Georgia\"\u003e\r\n\u003cp\u003e\u003cfont size=\"6\"\u003ePublic Service Explained\u003c\/font\u003e\u003cbr\u003e\r\n\u003cfont size=\"5\"\u003eThe Role of Citizens in Value Creation\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cem\u003eThis Element presents citizen participation and, co-creation of value in service delivery.\u003c\/em\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003cp\u003e\u003cfont size=\"4\"\u003eGreta Nasi (Author), Stephen Osborne (Author), Maria Cucciniello (Author), Tie Cui (Author)\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e9781009532914, Cambridge University Press\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eHardback, published 19 December 2024\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003e74 pages\u003cbr\u003e23.5 x 15.9 x 1.2 cm, 0.26 kg\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\r\n\r\n\r\n\u003cp align=\"justify\"\u003e\u003cstrong\u003e\u003cfont size=\"3\"\u003eThis Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.\u003c\/font\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eIntroduction\u003cbr\u003e 1. Citizen engagement and trajectories of public service reform\u003cbr\u003e 2. Motives, incentives and tools of citizens' participation\u003cbr\u003e 3. Public service ecosystems and participation\u003cbr\u003e 4. Citizens and value creation\u003cbr\u003e 5. Research gaps and implications for the future: integrating theory and practice for value creation in service delivery\u003cbr\u003e Conclusion\u003cbr\u003e References.\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\u003cp\u003e\u003cfont size=\"3\"\u003eSubject Areas: Organizational theory \u0026amp; behaviour [\u003ca title=\"See our other books on Organizational theory \u0026amp; behaviour\" href=\"https:\/\/freshlyprintedbooks.co.uk\/search?q=%22Organizational%20theory%20\u0026amp;%20behaviour%20%5BKJU%5D%22\"\u003eKJU\u003c\/a\u003e]\u003c\/font\u003e\u003c\/p\u003e\r\n\r\n\r\n\u003c\/font\u003e","brand":"Cambridge University Press","offers":[{"title":"Brand New","offer_id":52415634931992,"sku":"9781009532914","price":49.47,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/2037\/5320\/files\/9781009532914i.jpg?v=1784419961","url":"https:\/\/freshlyprintedbooks.co.uk\/products\/public-service-explained-the-role-of-citizens-in-value-creation-hardback-9781009532914","provider":"Freshly Printed Books","version":"1.0","type":"link"}